knowledgeable & efficient staff in a very busy office…read more Doctor Perkins is pleasant plenty of parking

I have been having kidney pain for 2 months. I went to an ER in another state and I saw with my own…read moreeyes and was confirmed by the tech that I have a 9.2mmx5mm kidney stone in my left kidney. I have been having dull left flank pain and recurrent kidney infections during this time. I also found out I was 5weeks pregnant. I took two courses of antibiotics and keep getting infections and pain so I went to a tiny ER in Red Bluff and the doctor there referred me to see a urologist in Redding. I called the doctor she referred for an appointment (Dr. Fowler) and he denied wanting to see me because I'm pregnant. Sooooo I know this is just incompetence because you can still get treatment for kidney issues and stones during pregnancy. If a kidney stone is left untreated and keeps causing recurring infections (yes, stones can cause infections) it can lead to a significant increase in the risk of recurrent miscarriage, mild pre-eclampsia, chronic hypertension, gestational diabetes mellitus. This is so ridiculous. Even if a stone is stationary it can cause inflammation and irritation and the stone itself could be harboring infections. Thanks for denying me care or even evaluating my recurring urologic issues.

I wish to report my experience with Dr. Patrick Fowler in Redding, CA Mid December 2012. When…read morebrought to Mercy Hospital ER, I was feverish and in 10+ pain with an abscessed Kidney. The ER staff called all the local urologists, and only Dr. Fowler was willing to help me. He explained my need for immediate placement of a stent, IV antibiotic and pain management. Later, he treated my stone with lithotripsy; it was painless and the stone fragments completely and uneventfully drained away. Dr. Fowler is a serious, no-nonsense practitioner who answered my questions and told me what to expect. After that late night surgery-stent placement, he found my daughter, reassured her that I was in good hands, and urged her to go home and get some rest. After the lithotripsy, he sought my wife in the waiting room and took all the time needed to tell her how the lithotripsy went, answered her questions, and kindly reassured her. His private office staff also treated me well, especially his surgery scheduler Shawna and surgical assistant Shonna. Never had to wait more than 10 minutes from appointment time. I am most grateful for my family members and me (a forgetful 83 year old, American Indian elder, on Medicare) to have received competent and respectful treatment by Dr. Fowler and by the staff members of Mercy Hospital, and Dr. Fowler's private office. Robert L. Miller Redding, California

I would have given a rating of zero, but one star is the minimum allowed…read more My personal doctor sent Dr. Stratte a referral because I am having internal bleeding and abdominal pain. But, my doctor said not to get my hopes up about getting an appointment with Dr. Stratte, as Dr. Stratte and his fellow urologist at Redding Urologic Associates are very selective in who they will see. My doctor said they even refused to see a patient that was suffering from pancreatic cancer. How right my doctor was. On the Redding Urologic Associates website they claim they will respond within two weeks after receiving a referral. I waited for three weeks with no response, so I called their office. My telephone call got me connected to their answering machine. The machine said to leave a message and a response would happen within two business days. I waited three days, but there was no return call. So, I called again, and had to leave another message. Again after three days there was no response. Finally, one month after my referral, I went to their office and spoke with the receptionist. She said that Dr. Stratte had reviewed my referral and decided to decline to see me--three weeks after receiving the referral. They did not even have the common courtesy of calling me to inform me of the doctor's decision. My recommendation would be to skip Dr. Stratte and the Redding Urologic Associates. Do your own research to find a urologist in another city that will accept new patients. Have your personal doctor send a referral to that doctor. Request in the referral a telephone call from the urologist's office A.S.P. as to whether they will take you on.

Well. After a TURP surgery, my husband was having pain, which I know happens, however, after…read moreremoval of the catheter, he was unable to "evacuate" his bladder. After having the second catheter inserted there was burning pain & told him he didn't know what to tell him, he'd have to keep it in for 2 weeks cause he was on vacation the next week & if he Dr. said if he had a problem go see his regular Dr., which we did. Guess what...UTI! Why wouldn't a Urologist run a urinalysis hmm?? Very condescending!!

Dr Maples made me wait two hours to be seen. Then was super rude when I was seen. Super…read morecondescending acted like I didn't know what I was talking about. This is not acceptable he works for us. I know my opinion doesn't really matter, but I've known a few people that went to him that have felt this way. Just not a nice man!

Dr.Jeyaratham is my wife's Doctor and is the epitome of what a family Doctor should be in every…read morerespect. She is caring and compassionate. She is very intelligent and knowledgeable about her field of medical practice. And although she is very busy, she always takes the time needed to hear what you have say, and throughly understand your symptoms then provide a complete prognosis and plan of action. She such a blessing to my wife and I. Just one of those people that you feel super blessed to have in your life. Five stars are not nearly enough. Arthur & Gloria Johnston

Another stellar job today. My deaf brother was seen at the ER about three weeks ago and was…read morereleased with bronchitis. They double checked that he had no pericardial effusion with the CT scan, and after antibiotics, he still had a lingering cough three weeks later, so we went back in. Professional, competent, kind, thorough... intake staff, nurses, and "Dr. Tom." Were able to rest easy knowing things are not getting worse with the multiple tests. And he came home with a set of medications that are going to help ease his pain, which is the best thing we can do right now for sure. This is probably our third or fourth visit to the hospital over the last five months. And this performance by the staff has been consistent. Making these testimonials easy to write. What baffles me are the extremely negative comments others have left about the staff. I know my three or four experiences are anecdotal, but I've had different staff and different doctors every single time, and geez, just a great group of people from our perspective.

I had an MRI at Shasta Regional Medical Center on 4/8 and was required to pay $1,583.49 upfront…read morebased on the hospital's estimate. My insurance later processed the claim and determined my actual patient responsibility was $325 -- meaning the estimate was nearly five times what I actually owed. Although hospital staff have acknowledged the overpayment, confirmed receipt of the insurance payment on 4/14, and stated that the refund was approved and sent to corporate processing, I still have not received my refund or even an estimated timeline more than a month later (it is now 5/19). I made four calls regarding the refund (4/16, 4/20, 4/28, and 5/7), and only reached someone in billing once (on 4/20 when I was told to wait another week and call back). I left voicemail messages during the other three calls, none of which were ever returned. I also visited the hospital in person on 5/1 and spoke with the Patient Access Supervisor, Amy, who confirmed my insurance paid them on 4/14 and that my refund had been approved. On 5/8, after again being unable to get responses from billing, I contacted the hospital switchboard and asked to speak with someone in a financial supervisor role since the billing office was not returning calls. During that conversation, Mai told me that the refund had been approved and sent to corporate, but when I asked for any estimate of when I could expect my money, I was repeatedly told only that "it's a process." By 5/19, after more than a month without resolution, I finally involved my insurance company. The insurance representative, Rose, also attempted twice to reach the billing office directly, left a voicemail message requesting a callback, and was unable to reach anyone. My insurance company has now opened a formal grievance regarding the situation. My frustration is not simply about the refund itself, but about the lack of communication, transparency, responsiveness, and accountability after being required to pay such a large estimate upfront in good faith. After this experience, I will never again feel comfortable paying large upfront estimates for services at Shasta Regional Medical Center.

I met with Dr Martinez last week and he was very knowledgeable about my situation, he was able to…read moreexplain my symptoms. He is a very compassionate man who understands my pain. His office staff is very friendly and I would definitely recommend Dr Martinez as a very good doctor.