I have used Fire Fighting Equipment to buy and service my fire extinguishers for years now. I have…read morealways been very happy, their tech is always professional.

I made several attempts to get these guys out to a property I own in Brimfield for the replacement…read moreof a couple of fire extinguishers that had expired. I spoke with the secretary several times within the last month to schedule an appointment. She kept telling me a tech would call me to schedule a day and time. After a month of no response I called her back to find out why no one was calling me back. She said we were out in a "black hole" where they don't do service calls. A "black hole"??? They are in Palmer....I am in Brimfield. It's literally a 10 minute drive at most. I understand if the job is too small and they didn't want to waste their time. Just tell me right up front so I don't waste time chasing you down.

installed an alarm system in our home. We feel so much safer. Stay safe security was so…read moreprofessional and well worth our peace of mind

From the owner: Staysafe Security Systems Llc is an authorized Alarm.com Service Provider, offering a wide range of…read moreadvanced security solutions for homes and businesses. As your local security specialists, we provide a variety of state-of-the-art solutions, including security, video, access control, intelligent automation, energy management, and wellness solutions. Let us help you protect what matters most with our professionally installed, industry-leading Alarm.com hardware and technology.

Buyer Beware!!!!!! Wouldn't even give it one star if I…read morecould. Their customer service SUCKS! My alarm system has not worked right for over a year. First time was told because my landline was disconnected and I only had cell. Said that was strange since my land line was disconnected years before. Was assured this was the issue. Paid 100+ for fix. Alarm still doesn't work now pad says bf. Trouble shot over phone no fix. Told it was because of weather in Michigan (I live in Massachusetts). Told to wait a few weeks and it would resolve itself. It hasn't. Call again so sane trouble shooting...no fix. But they still charge me 70.00 a month for monitoring even though system is not in working order to monitor. Now on hold for 20+ minutes to cancel my service. Could get rep. Immediately to add or change service but why the long wait to cancel. Buyer Beware!!! With so many other options out there stay clear of ADT unless you want to throw money away for no monitoring. Update: Five minutes after posting and I am on the phone with ADT. The offer is now to upgrade my system. While that is satisfactory, I should not have had to post on Yelp and google for ADT to step up and make good on a customer who has been with them for 16 years.

Signed up for a 3 year contract that expires at the end of this month in Amherst. I called earlier…read moreto let them know that I wanted the service to end with the contract, but they told me I would be charged a cancellation fee if I cancelled then - I explained that I simply wanted my contract to expire without further charges and they told me to call before the contract was up. I called today to ensure services were cancelled; after being on hold for 8 minutes, I was transferred to the department that handles contracts. I was told that I couldn't cancel because I had a balance that was more than 120 days past due. I explained that I have automatic billing and a zero balance; the rep told me we could "settle" and pay a lower rate for two months and call it a wash. I refused and he said I had to talk to billing. Another 5 minutes on hold and billing confirmed what I already knew, then sent me back for cancellation. After 35 minutes total, they confirmed I had a zero balance but literally tried to get me to renew 5 times and offered a discounted rate. I repeatedly declined and was informed that it takes 30 days to process terminations, so I have to pay for a week even after my contract expires. ADT staff are obviously trained to upsell and not take no for an answer on cancellations and I am very suspicious about the claim I had a balance due being used as fraudulent leverage to squeeze a couple more months of fees out of me. 42 minutes total for a transaction that should have taken less than 5 minutes. Awful customer service. Edited to add that they called me 2 days later to ask why I cancelled and offered me a holiday special. It's easier to quit the mafia.

We use Colby Fire Protection 2x per year to keep our equipment serviced and maintained. Since we…read moreopened in 2002 we have always counted on Colby to keep us protected. These guys are professional and courteous to all of our staff every time they come. Holliston Grill in Hollliston MA

These guys are great! So professional and had great customer service. Any time I had a question…read morethey answered me quickly and made the process seamless.

The staff here are friendly and offer great customer service. Will recommend to all my friends and…read morei am very highly satisfied. The office manager is very professional and courteous which was very appreciated.

I have been a customer of first choice/ vector security for more than 8 years. Anytime our system…read moregoes off it's a super quick response from them. We have also had service calls for a few battery replacements. They came out fast for the service and didn't charge us. Very pleased with them!