Must say, not impressed. They recently bought out the company that had provided service to my…read morefamily for years. They seem to bait and switch to get clients to pay for "service calls" when the system probably wasn't functional (while they were monthly billing us, and take advantage of elderly customers to get them to pay expensive hourly rates for customer service. I would not recommend them.

These guys were very polite, super helpful and came reset the locks for my business in about 2…read morehours on a late afternoon. Very reasonable with their pricing too! :) Thanks guys!

I called Serv-U first. Because, that is all you see, unless you've lived in Agawam. They were not…read morehelpful, or courteous. I called Rackliffe, and they said that they could have a key made for a toolbox lock, without an existing key in the morning. I picked up the key with the lock in hand. I tried the key and it worked perfectly. I recommend calling Rackliffe first.

I had to make copies of some keys. The cost was $8.39 per copy, it took less than 5 minutes to make…read morethem, they worked when I tested them, and the store was neat and the staff friendly. Can't ask for much more, I'd go again next time I need something security related.

Had some electrical updates done around the house, and the whole process was smooth from start to…read morefinish. Everything was handled efficiently and with clear attention to detail. The communication was excellent -- easy to reach, quick responses, and everything was explained in a way that made sense. The work was completed right on schedule, and the results were clean and professional. One thing I really appreciated was the option for a virtual consult -- it made things move much faster and helped set clear expectations. Definitely felt like I was in good hands. Would absolutely reach out again for future projects.

It is not easy to find a reliable electrician. Much less one that provides free "virtual" estimates…read more(over video conference), fixed price quotes, and fast responses. I also really liked that I could schedule online on Jon's website to make it easier to align my schedule with his availability on my own time. In short, excellent customer service up front and through the whole process start to finish. He might not be the cheapest, and definitely not the most expensive, but it is reasonable and he provides fixed-pricing which he sticks to as long as scope doesn't change. He also pulls all necessary permits and has passed all inspections with flying colors. Jon has now completed two projects for us. About 6 months ago, he installed new bathroom fans in 4 bathrooms and he recently installed an Electric Vehicle charger in our garage (along with a 60 AMP breaker to support it). I received a word-of-mouth recommendation from my neighbors who had Jon perform a much larger project which included significant re-wiring of their entire house, as well as a new breaker panel among other items. Another neighbor had Jon install a bathroom fan as well as some other work. They could not say enough good things about him and they were 100% right. I have nothing but praise for his work quality. I am one of those customers that likes to do a lot of research up front before I buy items for my house. Jon was patient during my bathroom fan researching as well as my EV charger purchasing and provided me his input as-needed. He let me buy my own fans and charger to ensure I got the items that I wanted. Along with all the excellent electrical work that he performed, he also makes sure to check in with the homeowners if there are unexpected decisions that need to be made during his process and he does not push "the expensive option". There were some moments where he had to cut into drywall and he warned me up front that he does not fix drywall (no electrician does). A big bonus goes to his patience, not just with homeowners, but with my kids too. One of my kiddos had a ton of questions and Jon took the time to talk to him and explain how everything worked and some of the fundamentals of electricity (and safety around electricity). Attaching a few photos of the EV Charger. The Bathroom fans just look like bathroom fans (not interesting).

Outstanding security company. The service is premiere and the prices are very reasonable. All of…read moreour questions were immediately answered and any concerns addressed nearly in an instant. I can't say enough about the attention to detail by the staff and the incredibly personable and professional staff. If you are looking for a security system for your home or business, look no further!

From the owner: Since 1971, the Killeen family of Franklin County has been serving the communities of Western…read moreMassachusetts and Vermont as the owners and operators of Detectoguard. Whether safeguarding your home, business, or civic building, a Detectoguard system is custom-designed to meet your individual needs, offering superior quality at highly competitive prices. We offer the following systems to our valued customers: - Home security systems safeguard your home from intruders, fire, and freezing temperatures, and send police, fire, or medical help in an emergency - Fire alarm systems bring your commercial, residential, or government building into compliance with state and federal fire safety laws, and protect lives in the event of an emergency - Security camera systems catch vandals in the act with the latest digital video recording and playback, giving you the evidence you need to fight back and protect your premises - Access control systems use electronic keycards and card readers to administer entry rights and secure critical areas at your home, business or civic building Home Security You can feel secure knowing that our family has taken your safety and security to heart. Each system is installed to exact specifications by Detectoguard co-owner Jim Killeen and his team, blending components with your home's decor and hiding all wires from view. You can rest assured Detectoguard will never leave your home with any mess for you to clean...

Buyer Beware!!!!!! Wouldn't even give it one star if I…read morecould. Their customer service SUCKS! My alarm system has not worked right for over a year. First time was told because my landline was disconnected and I only had cell. Said that was strange since my land line was disconnected years before. Was assured this was the issue. Paid 100+ for fix. Alarm still doesn't work now pad says bf. Trouble shot over phone no fix. Told it was because of weather in Michigan (I live in Massachusetts). Told to wait a few weeks and it would resolve itself. It hasn't. Call again so sane trouble shooting...no fix. But they still charge me 70.00 a month for monitoring even though system is not in working order to monitor. Now on hold for 20+ minutes to cancel my service. Could get rep. Immediately to add or change service but why the long wait to cancel. Buyer Beware!!! With so many other options out there stay clear of ADT unless you want to throw money away for no monitoring. Update: Five minutes after posting and I am on the phone with ADT. The offer is now to upgrade my system. While that is satisfactory, I should not have had to post on Yelp and google for ADT to step up and make good on a customer who has been with them for 16 years.

Signed up for a 3 year contract that expires at the end of this month in Amherst. I called earlier…read moreto let them know that I wanted the service to end with the contract, but they told me I would be charged a cancellation fee if I cancelled then - I explained that I simply wanted my contract to expire without further charges and they told me to call before the contract was up. I called today to ensure services were cancelled; after being on hold for 8 minutes, I was transferred to the department that handles contracts. I was told that I couldn't cancel because I had a balance that was more than 120 days past due. I explained that I have automatic billing and a zero balance; the rep told me we could "settle" and pay a lower rate for two months and call it a wash. I refused and he said I had to talk to billing. Another 5 minutes on hold and billing confirmed what I already knew, then sent me back for cancellation. After 35 minutes total, they confirmed I had a zero balance but literally tried to get me to renew 5 times and offered a discounted rate. I repeatedly declined and was informed that it takes 30 days to process terminations, so I have to pay for a week even after my contract expires. ADT staff are obviously trained to upsell and not take no for an answer on cancellations and I am very suspicious about the claim I had a balance due being used as fraudulent leverage to squeeze a couple more months of fees out of me. 42 minutes total for a transaction that should have taken less than 5 minutes. Awful customer service. Edited to add that they called me 2 days later to ask why I cancelled and offered me a holiday special. It's easier to quit the mafia.