In 2010, Hackensack University Medical Center is where I had my fibroids removed with the, "DaVinci…read moremachine which is a robotic-assisted surgical system that is used to perform complex procedures with greater precision through small incisions. It works by giving the surgeon a magnified, 3D high-definition view of the surgical site while they control robotic arms with instruments from a console." Dr Michael Pitter (RIP) was my Doctor who performed this masterful work. The nursing staff was simply divine with their TLC, compassion and professionalism kindness towards me. I was preparing to have my Mammogram and Ultrasound done. However, I was informed by my scheduler at Columbia Doctors that I needed my images from my last mammogram (2014) with Hackensack University Medical Center. Today, nothing has changed with the remarkable, caring, positive staffers, that give TLC as their standard. A professional body of heartwarming staff at Hackensack University Medical Center. I called and requested my images. They returned the call the next day, and my images and report were ready. I drove to NJ, got my ticket stamped for free parking from the Breast Cancer Screening Center. Dropped off my images to Columbia Doctors on West 51st Street in the heart of Rockefeller Center and Radio City Music Hall (so cool). At the end of the movie, it was a joyous experience that made me feel truly gratefully happy and cared for by Hackensack University Medical Center and Columbia Doctors/NY Presbyterian Hospital. The great news is that my Mammogram and Ultrasound was negative. AMEN

After a grueling 10 hours in the ER hallway I was moved upstairs to a hallway bed for two days…read more There were ample discharges yet they still did not move me into a room. I absolutely give 5 stars to the day time nurses I had during my time in 3LW. The night shift I cannot say the same. I felt avoided and ignored entirely at night other than them waking me up for blood work and vitals roughly. For two days I dealt with nonsense and excuses just waiting for an MRI brain scan. Finally one of the APNs was able to escalate my MRI up about 8 hours earlier. I came to Hackensack because they're supposed to have an amazing triage process and broad range of care. I had seen and witnessed so many patients with non emergency issues coming to the hospital and passing me over for things they should be going to an urgent care or their normal PCP for. After 3 days I left with zero diagnosis or information about my condition. A complete waste of my time coming here.

To the Outpatient Laboratory Department,…read more I would like to express my concern regarding a recent phone call I made to inquire whether my physician had sent my laboratory order. I simply called to verify that the order had been received before making the trip to the laboratory. Instead of receiving a straightforward answer, I was met with a patronizing response: "Listen, I know you work here, but..." Whether I work for the hospital or not is irrelevant. As a patient, I was calling with a legitimate question and expected to be treated with the same courtesy, professionalism, and respect afforded to every other patient. A simple confirmation of whether the order had been received would have been sufficient. I hope this feedback is taken constructively so that future interactions reflect the level of professionalism patients should expect from the laboratory staff. Thank you for your attention to this matter.

Here we go again and this is the reason why Holy Name Hospital has such a low rating!…read more Back in August 2025 my son responded there after being in a motor vehicle accident and bumping his head just to get checked out to make sure he was fully OK The waiting area for the emergency trauma section was not terribly busy but he had waited nearly an hour to be seen. After being brought into the nurses station area they took his pulse and his blood pressure and were taking his temperature when the nurse walked away and did not come back for over 15 minutes with the thermometer in his mouth. When she did she went to do something else from what he says and didn't respond back to him for nearly 20 minutes at which time he got up and left because in his terms it was unreasonable to be treated in that manner especially after hitting his head and something could've been seriously wrong with him. After a month and a half we received a notice from the hospital billing that they were not paid for a $600 bill so at that time we submitted the bill to our insurance company GEICO and we began to have issues because Holy Name refused to submit the appropriate bill with itemized services so that GEICO could appropriately pay the bill. This went on two more times with the HOSPITAL refusing to submit the proper bill. In early December 2025 for the second time I contacted my auto insurance company GEICO who took holy names phone number in personally contacted them and my adjuster Joelle assured me that the bill would get paid because she had spoken to holy name. Fast-forward to April seventh 2026 and now my son is getting bills from a legal team collections stating that holy name was never paid and they are collecting for them well you have to contacting GEICO they advise me that after two person the person called phone calls the hospital still has not submitted an itemized bill for them to pay otherwise they would've paid it promptly. The insurance company explained to me that many times these bills are created in fraud and need to be verified and sent with the proper treatments with their codes so that the insurance company can pay them and holy name has been refusing so far to comply with the normal standards yet they're doing everything to avoid paying the bill in the appropriate manner meanwhile screwing my sons credit record up.

One of the worst hospitals in New Jersey. They have refused my mom fluids when she is severely…read moredehydrated. She has been there for months with no diagnosis. The GI team is very unreliable and lapse in care. They also dropped my mom on the floor which led to severe skin tears when picking her up. The medical doctors do not respond when called. Awful experience.

My husband had a procedure done today in the outpatient department. He felt the hospital was very…read moreclean. the staff was very friendly and organized. It was great that he didn't have to wait long in the waiting room. They were pretty much on schedule with the time they quoted. Pleased with their processes.

I went to St Josephs for my first Covid vaccine shot. It was a very pleasant experience. Everyone…read morewas very friendly and helpful. They even called me to see if I could arrive earlier to avoid waiting in line later. It worked out great. I Look forward to going back for my 2nd shot.

Recently my husband had back surgery under the care of Dr. Yao. It has been 3 weeks and he is a new…read moreman. The entire staff is beyond wonderful. We would also like to compliment the Kaplan nursing floor. He received excellent care especially from nurses Leona and Sophia. With extreme gratitude, Santo and Joan Giovinazzo

I think just about every one who stayed at this hospital while living in Northern NJ has a horror…read morestories to tell about their fraudulent billing to conveniently sending extravagant billing via U.S. mail to arrive on Saturdays. Then immediately send the full amount without ever speaking with the former patient and directing them to collection agencies.

My uncle had surgery scheduled at Holy Name Hospital. Prior to his surgery, he needed to go in on a…read moreSaturday for pre-surgical testing. His appointment time was scheduled for 11am. We got there around 9:30am and they took him right away even though we were early. They sent him to the main hospital to get a chest xray done. The instructions provided on where to go weren't very clear. When we got to the main hospital, they were very helpful with which elevators to take. They took him right away for his xray. His surgery day, everything went well. I went to visit him the following day and while we were walking down the hallway, my uncle was walking with his IV pole with a nurse. The nurse was scrambling trying to fix his IV. At one point, she clamped his IV to change out the tubing and the IV bag and did it incorrectly and blood was spilling all over the hallway. My uncle was also getting visibly tired from standing in the hallway while the nurse tried to clean up and asked to go back to his wrong. The nurse asked him to wait. After another 5 min, my otherwise patient uncle declared he was going back to his room. Nursing care at this hospital could definitely use some improvement. Bedside manners weren't great. And as a pharmacist, I e worked in hospitals for more than 20 years.

I called twice to make an appointment for a ct scan. Noone returned my call. Very disappointing. I…read morehad to use a different imaging center.

The great thing about this office is that the hours are very accommodating. They are open long…read moredays, weekends, and holidays. They have a variety of doctors to help you in whatever ailments you have. You can even choose someone here to be your primary doctor with your insurance. The only issue is the turnaround of doctors will make it hard to have a primary. So you'll have to try out whoever works here to see if you'll have a good report with them. Overall the staff is nice and helpful. FYI: Plenty of parking AND the wait is very minimal which is huge!

Theirs to much unprofessional behavior going on. They have lost site of the fact that people come…read morethere when they are sick and or well. Not to laugh and joke around. But I will say their are plenty of professionals still working there, but the new staff including this new nurse practitioner is totally not a good fit for the office. I've been a patient here for many years, but switched offices recently because.

My mom had surgery here today and everyone including the lovely woman who worked the desk in the…read morewaiting area was outstanding! The Pavilion is new so it's beautiful and very clean; however the reason for my 5 star rating is the staff! The nurses, doctors, and support staff were all so kind, friendly and helpful. My mom received the best care possible and everyone was super supportive and knowledgeable about her pre and post surgery care.

To the following Urology nurses Nidli, Mary, Jennifer S, Sonia or Norma and all the other beautiful…read morenurses whose name I did not get (forgive me) - Thank you for your outstanding dedication and care. Your compassion and kindness have made a real difference in my recovery. I felt as if it were my daughters and granddaughter who were taking care of me. Carmen Rodrigues surgery date 2/20/26 Please, it is important to me that they see this message.

Never had an issue, hope I never have to have any issues. Do wish their cafe had more seating and…read morewas a little more private but it's easy to go in and out, find the floor you need to be on and suites are separate from the hospital so you can avoid getting any sicker than you need to be while getting a physical. I do like the dim lighting when you step in ap it doesn't seem so scary. The pharmacy is a nice touch and it takes ALL insurances! Yes!

Nice hospital, they have a good selection of highly trained doctors and nurses, as well as student…read morein training, I came here for advice, and they were pretty helpful, I do recommend this hospital..

Last week my mother's oncologist recommended Englewood Health for an infection she had, as their…read morecomputer system is linked to Englewood Hospital, as they use MyChart. I took her last Tuesday for a procedure, she followed up on Friday, and then again this morning. We are VERY happy with the care she has received. Her infection is clearing up, and she has received great follow up care. All of the information is also update to her MyChart account so her primary physicians can follow up on the procedure she had. I highly recommend this urgent care location if you are in the need.

Best hospital I was ever in the staff was just unbelievable. The care I was given was out of this…read moreworld. Doctors nurses everybody thank you so much.