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    Helena Theurer Pavilion

    5.0 (5 reviews)

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    Hackensack University Medical Center

    Hackensack University Medical Center

    2.3(367 reviews)
    0.1 mi

    In 2010, Hackensack University Medical Center is where I had my fibroids removed with the, "DaVinci…read moremachine which is a robotic-assisted surgical system that is used to perform complex procedures with greater precision through small incisions. It works by giving the surgeon a magnified, 3D high-definition view of the surgical site while they control robotic arms with instruments from a console." Dr Michael Pitter (RIP) was my Doctor who performed this masterful work. The nursing staff was simply divine with their TLC, compassion and professionalism kindness towards me. I was preparing to have my Mammogram and Ultrasound done. However, I was informed by my scheduler at Columbia Doctors that I needed my images from my last mammogram (2014) with Hackensack University Medical Center. Today, nothing has changed with the remarkable, caring, positive staffers, that give TLC as their standard. A professional body of heartwarming staff at Hackensack University Medical Center. I called and requested my images. They returned the call the next day, and my images and report were ready. I drove to NJ, got my ticket stamped for free parking from the Breast Cancer Screening Center. Dropped off my images to Columbia Doctors on West 51st Street in the heart of Rockefeller Center and Radio City Music Hall (so cool). At the end of the movie, it was a joyous experience that made me feel truly gratefully happy and cared for by Hackensack University Medical Center and Columbia Doctors/NY Presbyterian Hospital. The great news is that my Mammogram and Ultrasound was negative. AMEN

    After a grueling 10 hours in the ER hallway I was moved upstairs to a hallway bed for two days…read more There were ample discharges yet they still did not move me into a room. I absolutely give 5 stars to the day time nurses I had during my time in 3LW. The night shift I cannot say the same. I felt avoided and ignored entirely at night other than them waking me up for blood work and vitals roughly. For two days I dealt with nonsense and excuses just waiting for an MRI brain scan. Finally one of the APNs was able to escalate my MRI up about 8 hours earlier. I came to Hackensack because they're supposed to have an amazing triage process and broad range of care. I had seen and witnessed so many patients with non emergency issues coming to the hospital and passing me over for things they should be going to an urgent care or their normal PCP for. After 3 days I left with zero diagnosis or information about my condition. A complete waste of my time coming here.

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    Hackensack University Medical Center - Waiting area

    Waiting area

    Hackensack University Medical Center
    Hackensack University Medical Center - Lentil stew. Nope lol

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    Lentil stew. Nope lol

    Holy Name

    Holy Name

    2.4(190 reviews)
    2.3 mi

    PROS: some of the staff was friendly, including the ER Physician Dr. Rodriguez and the patient…read moretransporter, Willie. Beautiful atmosphere, state of the art tech CONS: paid parking, very slow service, and some nurses were rude OVERALL: this wouldn't be a hospital I'd go to for anything major, since they're slow. But for something minor I think they can handle it

    Here we go again and this is the reason why Holy Name Hospital has such a low rating!…read more Back in August 2025 my son responded there after being in a motor vehicle accident and bumping his head just to get checked out to make sure he was fully OK The waiting area for the emergency trauma section was not terribly busy but he had waited nearly an hour to be seen. After being brought into the nurses station area they took his pulse and his blood pressure and were taking his temperature when the nurse walked away and did not come back for over 15 minutes with the thermometer in his mouth. When she did she went to do something else from what he says and didn't respond back to him for nearly 20 minutes at which time he got up and left because in his terms it was unreasonable to be treated in that manner especially after hitting his head and something could've been seriously wrong with him. After a month and a half we received a notice from the hospital billing that they were not paid for a $600 bill so at that time we submitted the bill to our insurance company GEICO and we began to have issues because Holy Name refused to submit the appropriate bill with itemized services so that GEICO could appropriately pay the bill. This went on two more times with the HOSPITAL refusing to submit the proper bill. In early December 2025 for the second time I contacted my auto insurance company GEICO who took holy names phone number in personally contacted them and my adjuster Joelle assured me that the bill would get paid because she had spoken to holy name. Fast-forward to April seventh 2026 and now my son is getting bills from a legal team collections stating that holy name was never paid and they are collecting for them well you have to contacting GEICO they advise me that after two person the person called phone calls the hospital still has not submitted an itemized bill for them to pay otherwise they would've paid it promptly. The insurance company explained to me that many times these bills are created in fraud and need to be verified and sent with the proper treatments with their codes so that the insurance company can pay them and holy name has been refusing so far to comply with the normal standards yet they're doing everything to avoid paying the bill in the appropriate manner meanwhile screwing my sons credit record up.

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    Holy Name
    Holy Name
    Holy Name - Incomplete bill not showing treatment or codes

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    Incomplete bill not showing treatment or codes

    Holy Name Hospital

    Holy Name Hospital

    2.6(7 reviews)
    1.9 mi

    My uncle had surgery scheduled at Holy Name Hospital. Prior to his surgery, he needed to go in on a…read moreSaturday for pre-surgical testing. His appointment time was scheduled for 11am. We got there around 9:30am and they took him right away even though we were early. They sent him to the main hospital to get a chest xray done. The instructions provided on where to go weren't very clear. When we got to the main hospital, they were very helpful with which elevators to take. They took him right away for his xray. His surgery day, everything went well. I went to visit him the following day and while we were walking down the hallway, my uncle was walking with his IV pole with a nurse. The nurse was scrambling trying to fix his IV. At one point, she clamped his IV to change out the tubing and the IV bag and did it incorrectly and blood was spilling all over the hallway. My uncle was also getting visibly tired from standing in the hallway while the nurse tried to clean up and asked to go back to his wrong. The nurse asked him to wait. After another 5 min, my otherwise patient uncle declared he was going back to his room. Nursing care at this hospital could definitely use some improvement. Bedside manners weren't great. And as a pharmacist, I e worked in hospitals for more than 20 years.

    This business is under the holy name medical center, but says multiple times that they are Not…read more They misrepresented who they are and came to see me in the hospital and said " you have a free service of remote monitoring with your insurance ans we will give you a box to measure pulse and heartbeat that you can send electronically to us" so I thought, since I have a head wound that tjis is a good idea.i took it home used it once and then it stopped working. I got a phone message to.please return the equipment to holyname front desk, so I did. Then I get a huge bill in the mail from holyname telemedicine and the bill has no way to pay online. Holy name billing says that they are Not part of the hospital. I have to either send my credit card info​ or call them! The phone number provided goes to a place in Newark. Don't be fooled!

    Helena Theurer Pavilion - hospitals - Updated May 2026

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