The scheduler and the wait to speak to a scheduler needs to be better. A week and a half ago , I called because my appointment was rescheduled by the orthopedic Doctor Who had to do surgery. I waited two days to reschedule an appointment . I was surprised that after the doctor cancels your appointment there is no availability to see the same doctor immediately even though it was the Doctor Who canceled the appointment . The scheduler made an appointment incorrect after I was specific with who I wanted to see. I went to the appointment and that's when I learned that the appointment was not correct. When I checked in the individual checking me did not apologize. Did not care. No empathy. There were three women, and they appeared to be overwhelmed. the wait is too long to get an appointment When I mentioned I left my phone number three times to reschedule the appointment. I never received a phone call until I called the third day to reschedule, and the individual mention we been very busy we couldn't return calls. I called and wanted to speak to a supervisor just a couple of days ago to advise of my issue . Also, the supervisor can retrain the scheduler worker . No one has called. read more
