Working with Aaron from North Town Insurance was a five star success! Aaron made all the insurance terms understandable and walked us through all our options. We were able to find a plan that fit our needs. Hands down the customer service and personable approach that North Town Insurance offers is a cut above the rest! read more

Last year we met with North Town and insured our truck. 1900.00 (6 months) and found out after a fender bender that the truck only had liability. That's 1. We also insured our RV. When it came time for renewal this year I got an email asking us to call and discuss the renewal. We did call and were told it had renewed. No email stating how much it. No communication. That's 2. I called my State Fam guy and asked him to quote. It came in 200.00 less. North Town couldn't tell me where the payment was pulled from and I couldn't locate in my bank account. That's 3 Today after I sent an email and called, they were able to tell me where it came from. Then they said a check would be mailed. After pressing further, they stated it would be returned to my bank. Minus 74.00 for 3 days of coverage. That's 4 DO NOT DO BUSINESS HERE. They don't know what they are doing read more

Aaron and his team are excellent at what they do. Regardless of which person you talk to at the Agency, each person takes care of business efficiently and professionally. My experience with this Agency over the past year and a half is that they also go the extra mile to make sure I understand the substance of what my policy covers. A very impressive company that blends professionalism in a personal way. read more

Aaron at North Town Insurance is highly skilled and professional when it comes to Insurance. I am so pleased with the service I recieved! Definitely recommend! read more

I have been going here for years but recently needed a quote to get 2 more cars insured and it was a train wreck! Not quick to respond, can't go in person to speak with someone the door is locked, made an appointment and was rushed and then I never received the documents by email that was suppose to be sent over until I reached out again to follow up and asked for them, she gave me a quote by text and when I asked for the quote in an email I received a quote that was way off from the texted quote and not even for the right vehicle! Highly do not recommend. read more

Aaron and his team are wonderful! My wife and I have experienced discrimination with other agencies because we are a same sex couple, but not with Aaron. North Town has shown themselves to be affirming, kind and respectful. Aaron is efficient, timely and supportive. He got us the best deal possible! We are more safe and secure because of the work they do at North Town Insurance! read more

Best insurance agency I have ever used! Super quick response time to whatever questions I have and they actually look out for our best interests. We have used other agents before and have never been happy until now. We have transferred most of our insurance needs over to them and will transfer the rest as they come up for renewal. Thanks Aaron and staff! We appreciate you guys! read more

Aaron and the rest of the team made it easy for me to get homeowners insurance & automobile insurance. We were able to do everything through tech, including signatures, I didn't have to find time to go to their office. They do text, email, and phone communication, fits everyone's preferences. read more

This company wouldn't even quote me unless I called them so they could "make sure I'm a good fit". A good fit for what? What kind of fit does a customer need to get a quote for home/auto/umbrella insurance? I sent them all my declaration pages so they could easily compare apples to apples but they still refused. While I understand a relationship is important between someone and their insurance agent, that wouldn't begin until I knew their pricing and agreed I wanted to sign on with them. I'm getting quotes from several insurance companies and this is the only one that told me I need to fit their mold or else I should go somewhere else. So I did. I recommend you do too. read more

Northtown Insurance is the place to go if you want to be treated like family and it's one of the only independently operated insurance agencies in town. I recently met and connected with the owners, Aaron and Lisa LeBlanc and they immediately gained my trust and therefore my business. They have a clear passion for serving their clients but also our community. They are professional, responsive, and worked to help get me the best quote for business insurance as an entrepreneur with big dreams. It's a good feeling to personally know the ones in the business of protecting my family's financial well-being and it's an even better feeling to know that they care. read more

4 stars only because I am a new client and I believe every company deserves the opportunity to better themselves and obviously lessen the rating if warranted. That being said, I worked with Aaron and he was very thorough and responsive to my needs and questions. I received my COI the same day via email and a copy of all the documents I signed in his office. A small thank you letter and gift card arrived a few days later as well as 3 follow up emails from Joe and Aaron with "thank yous" and links to other helpful tips to better my business. read more

It would do the company value if they learned communication skills. They had told me back in May they would take my policy off of auto draft and now I'm having an overdraft fees and talking to the insurance company I found out that they had never talk to Northtown about that so Northtown told me they would take care of that and then they didn't and they never relayed that information to me definitely going to be going through a new broker because every time I call the girls are rude and Literally need customer service skills it's not that hard to just agree with the customer read more

BUYER BEWARE ......HORRIBLE INSURANCE COMPANY!!! There were at least 3 reviews on here, that were FAKE!! ... 3 of these reviews (ALL posted the same day 3-4-16) are from employees that work at North Town, Heather G, Megan C and Linnea W. Last 2 at bottom where says, not currently recommended. I Flagged for removal. Here's their staff page - http://www.northtowninsurance.com/about/our-staff... I called North Town Insurance on 4-21-2016 and spoke with Heather G. about a quote on our home, 3 vehicles and a 32 ft travel trailer. She promised that I'd be first on her list come Monday morning (4-25-16), TO WHICH I'VE NOT HEARD 1 WORD FROM HER TO THIS DAY.. I told her even if there was not a better price on them, I still was going to transfer ALL of my policies there. I also sent an email to the owner about this, Bourke Owens, and NOT 1 word from him either. We did have a few policies with them, to which is now being transferred to a better place that quoted me within an hour. I'm guessing the North Town people are paid an hourly wage, so having to quote me for insurance would trouble them. Heather G. is an Associate Producer - Commercial Specialty, so maybe this is why I NEVER heard back. If they can't give a quote, DON'T ANSWER THE PHONE AND PROMISE TO GET BACK WITH ME!!!!!! And Lisa L, Chief Operating Officer at North Town, please don't respond with lip-service, as you did to all of your BAD REVIEWS ON GOOGLE. Yelp should weed thru these FAKE REVIEWS AND REMOVE THEM... read more

A long-time State Farm client, we've been unimpressed recently with what we perceive as a deterioration in the value that company places on both timely communication as well as making the claims process fair and transparent. So I called Megan at North Town Insurance and asked her for quotes. Out of the gate it struck me just how much THIS COMPANY GETS IT. Megan was kind, knowledgeable, and prompt. While assembling the quotes she even reviewed our coverages and made suggestions regarding how certain areas could be improved to better protect our assets. I've been beyond impressed with Megan & the NTI Team's professionalism, compassion, and relentless service. THIS is the place to insure everything that matters. read more

I have been going through this company for many years and trust that they help me get the best policy in car insurance. Never had a problem and they always take care of what is asked in a quick manner. I would recommend. read more

Great customer service! Lisa was so helpful in getting us started and connected with our insurance agent, Aaron LeBlanc. We would gladly recommend anyone to receive help from North Town Insurance. Prices are great and again both Lisa and Aaron were just so helpful. We had such a challenging time looking into other insurance companies and they made everything easy and we are thankful for that:) read more

Got me better insurance and saved me money! My previous company didn't include uninsured motorist which cost me $1,000 deductible when my parked car was hit with no note. North town told me about it, wasn't even aware of it because insurance is not my expertise. Said if I paid a little extra to add it wouldn't of had to pay...even with the "little extra" I was still saving $300 a year over previous company and better insurance. Going to try the 90 day tracker plan to see if I can save even more! read more

I live in Seattle, but when I bought my car, the dealer tossed in a card for Northtown, so I called them. I have been SO INCREDIBLY happy with them and I have recommended them to others. They help me find programs that work for me and fit my lifestyle without me chasing all of these companies around and trying to keep the various products they offer straight. It is a little Spokane-centric (like the newsletter), but I actually enjoy reading it and feeling like I am part of a small business. I cannot recommend them enough and have my rental and auto insurance there. When I call, they answer the phone and are just AWESOME. read more

My experience with North Town Insurance was absolutely fabulous. Aaron Mann got me a quote very quickly, worked hard to make sure I was getting what I needed, gave me his honest opinion and even stayed after closing time to help me! Not to mention he saved me several car payment's worth of money per year! I couldn't appreciate his effort more; I feel secure in my policies and that peace of mind is priceless. If you aren't going through North Town Insurance already I'd highly recommend at least getting a quote. It can't hurt, but it sure could save you some money! read more

I purchased a car and the dealer called Northtown Insurance. Upon signing up for insurance Northtown snuck in an "Agency Fee" to the bill without notification. I admit I signed the paperwork agreeing to the Agency Fee. However, there was no explanation or warning of this fee. If I had gone directly to the insurance company I would have avoided the $150 fee. I would recommend cutting out the middle man, and just go directly with the insurance company unless you have the money to burn. In addition, upon signing up the agent said they'd call to get my banking information within the next day or so but I never received a call. Otherwise, cancellation went smoothly and I signed up for another insurance. read more

If i could give a negative review I would. I called over 2 weeks ago. Spoke with Mat Paulson who assured me that he would call me 2 business days later. He didn't. I called his receptionist told me he was at the farmers market and would call me the following day. I called the following day after waiting most of the day for the return call. No call and the receptionist said he was in and transferred me. His assistant told me he was not in and out sick (interesting small office hard to not know the person you just said was in the office suddenly became ill) and the assistant assured me that he would call me back the following day. Well it has been 2 weeks and I have set up insurance with a more responsive company health, home, auto and boat. I guess Mat was just too busy to respond or even leave he was too busy to respond and instead had his receptionist and assistant "cover" for him. I would definitely use another company for your insurance needs if you want any assistance at all. read more

Horrible! You'll get through but won't get a response once you hang up! I have been with this agency for several years for both vehicle and home insurance. I am a professional who transferred across the state for a job. My trouble with them began when I moved out of town but wanted to make adjustments and work on quotes. When I lived in the area, I would stop in person to get things done but now to far to do that, I have called several times and once I get a hold of someone, they never respond with any quotes, info, etc, and it has cost me thousands of dollars in less than a year!! Time to do my own work because they are getting paid to do nothing but answer phones, not help with insurance needs! I've talked with Megan twice most recently and she was worthless, didn't answer questions, and I still don't have quotes for things I need! Very poor service!! Not sure how a business can survive with staff that won't respond to customers and have nothing better than to falsely post reviews to their own site. Makes one wonder why they even need to do that!! read more