They do not answer their phones. They will text 3-5 days after requesting an appointment asking for…read moreinsurance information. They bill insurance without providing service. Then, give a "we're sorry with your frustration. Someone will reach out..." Still waiting on that phone call.... The staff that I did interact with, Justin and Lean were rude and ridiculed my condition "you're being dramatic"... I ALMOST KILLED MYSELF FROM DEPRESSION! Sorry for the inconvenience "Therapy Center". I thought this is what you do. I can get bullied anywhere. I dont need my therapist to add in. I honestly think they were hoping I had committed the deed so I wouldn't "annoy' them anymore.

Had a great first session with the doctor and she made recommendations that others had missed. They…read morealso do TMS and look at nutrition and bloodwork as well.

We did have a hiccup in the road, but everything was taken care of. Our therapist is a great…read moreperson. The owner of the business stands on business and gets the job done correctly!

My husband and I started therapy here a few sessions in and I have been charged over $300 and my…read moreinsurance pays for therapy 100% because this company is in network. I found this out because my insurance sent me something in the mail. Also the billing people at Therapy Central spelled my name wrong on two of my bills, and the insurance said it was coded incorrectly. I have called three times and have been told by different representatives someone from billing will call me back and no one has called me back but the therapist. She has no idea about the billing department. I canceled last week because nobody has called me back and this issue and now they have charged my card again today for $150. I called and someone name OSHA said someone would call me back about my bill. I don't advise anyone to deal with this company at all. Now I'm being told the owner is on vacation and will get everything correct when he gets back. I will be reporting them to every review I can so others don't get scammed like we did. This is why people don't trust therapy!

I have been going to "Counseling by Penny" for a couple of years…read more My therapist is caring, professional, empathetic, and I feel as though she is concerned about "ME." Dixie, the receptionist is also professional & caring. She makes sure my appointments are convenient for my busy schedule. The front desk receptionist is always very friendly. I have recommended friends & family to "Counseling by Penny." Gayle

Penny has updated her response 9 months later to make it sound kinder and make psychological…read moreappeals to those reading. Some teachers are still not great people, they still lie, they're still human. Refusal to own your mistakes is the issue here. Penny and Dixie never resolved this issue for me. I wasted many hours of my working time chasing this issue down and I ended up with maybe half of what I was owed. I filed 26 claims and had further issues with my insurance who continued to not understand why the claims were not filed by the provider. Every other provider I've ever had figures out insurance. Penny's practice is not unique in these circumstances whatsoever. I've had all sorts of providers and insurances for over 20 years and never once had such a miserable experience. I hope next time you edit your response, you consider an apology.

Amy was great. She is on top of it, appointments are quick and easy, she is thorough, etc. I really…read moreloved everything about her and I am sad that she is moving her practice. It will be hard to find someone like her.

I started seeing Amy in 2018 for ADHD. She's fairly nice but for such a small practice, the…read moreassistant is either somehow overworked or completely incompetent. I elected to stop seeing her after running into some family issues and the passing of my brother in early 2019. I started seeing a new doctor (a real doctor, not a PA), I needed my medical records sent over before my appointment. I called to get the forms and they neglected to tell me that they charge $25 for a copy of my records. I sent the email with the completed forms on Friday. The office assistant emailed me Monday to advise that I needed to correct the a fax number and check of "written" on the form. I sent it right back to her filled out properly. I get an email 30 minutes ago from her asking whether or not I just needed my medication records sent over or do I need the progress notes and psych testing as well and if I need anything additional to check it off on the form. Then she tells me, after knowing that I needed this submitted by the 29th to the new clinic, that there is a $25 medical records fee. I'm guessing the new clinic didn't actually need them as there wasn't any mention of it at my appointment. Based on how difficult it was being a patient 2 yrs ago, I really shouldn't be surprised that I've run into 2 issues already just for a simple transfer of documents to another office.

If you or a loved one is experiencing depression, anxiety, or substance abuse, specific…read moredisabilities, or other mental health condition, this is the place to be. The groups are wonderful, and you will learn so much that helps you in the outside world and in everyday life. If there is one thing I want people to know, it's that the staff, program aides, and case managers truly care. They make you feel safe and are very easy to talk to. One of the aides, Lasey, goes above and beyond. She doesn't leave until she knows you're okay and consistently checks on you. She has a calming presence and helps clients who are really struggling find peace and comfort. Can't say enough about Ms. Kara is the person who runs the show. She may sit at the front desk, but she will also become one of your biggest advocates. When she tells you she cares about you or says, "I got you," she truly means it. She wants you to succeed and move forward into a better life. I remember showing up one day, and she told me how pretty I looked and that she was proud of me. She was proud of me and then wrapped me in one of her giant Kara hugs. Even though I mentioned two people specifically, all of the staff are caring and supportive. They won't let you feel sorry for yourself, but they will help you recognize the direction you need to go and encourage you every step of the way. This place and its staff truly helped save me from my depression. Ms. Kara says this isn't your first home, but your second home, and that really reflects how they make you feel. They also offer TMS, and for me it has been a complete game changer. If you are considering getting help for yourself or a loved one, make the call and take that step. I can't fully express what this place has meant to me. Even my family felt encouraged and reassured when they had to leave me there, knowing I was in caring hands.

After several years of in patient and out patient at various facilities, this is the first place…read morethat has been able to make a substantial impact with treatment of a loved one. The staff shows a genuine investment in the people who come there for help. They include family in the process to make sure that everyone is on the same page with the proper treatment. Where other places gave up on treatment if it wasn't working, Solstice persists until they can find a break through and then they keep going. There is always someone available to give us information when we need it. This has been a big problem with other places. The residential program is top notch. I highly recommend.

I called to make an appointment mid May and the receptionist told me I would hear back from the…read moredoctor in 2-3 weeks. After one month of waiting, I called and the receptionist said she would contact the doctor and get back to me that afternoon. I never heard from her. Shame on them. I'm trying to seek help for my daughter and now I've wasted half the Summer because of this company. I'm appalled.

I am a new patient. From making the appointment to seeing…read morethe Dr and checking out : 5 out of 5. Would highly recommend - and in fact, I have already. BRAVO!

I'm currently three months pregnant and dealing with prenatal depression, alongside a bipolar…read morediagnosis. I reached out to this office on June 14th, explaining the urgency of my situation and asking to be scheduled as a new patient. The front desk told me the next available appointment was over a month away (August 19). I said I'd take it -- even though it was far out -- because I needed help. I also made it clear I'd be calling around elsewhere in case someone could see me sooner. They said they'd schedule me. They didn't. A week later, I followed up because I never got a confirmation. That's when I found out I was never put on the schedule, and the original appointment time was now taken. They pushed me back to August 20th at 8am. I agreed, took time off work, and arranged everything I needed to make it happen. Fast forward to 6 days before my appointment: I get a text saying I must confirm and submit paperwork 48 hours in advance or they'll cancel. Aggressive, but okay. I confirm immediately. Then, not even an hour later, I get a voicemail saying my appointment has been canceled because "we can't see you due to your medical history." What medical history? They never collected anything from me except that I'm bipolar -- which, by the way, is listed as a condition they treat on their website. I called to ask what happened, and the front desk gave me vague, dismissive answers. When I asked to speak to the office manager, I was laughed at and told she might call me back. When I professionally but directly expressed my frustration, I was told they "didn't like my tone." I never once yelled or cursed. This place is a perfect example of why people suffer in silence. I reached out for help during one of the most vulnerable times in my life, and I was met with incompetence, rudeness, and zero compassion. Pregnant women deserve better. People with mental health needs deserve better. Do better.

I have been receiving TMS and now recently Spravato for my depression…read more I have improved so fast. Dr.G and the entire staff listen to all the patients. I highly recommend Mercy Psychiatry.

The staff and Doctor are amazing people with compassion and efficiency. I could not ask for any…read morebetter service. I am so grateful to have found them. I have been coming here for over two years now, and I still feel the same as I have from the beginning. Thank you for all that you do! You are appreciated!

I would ignore the previous 1 star reviews. They are completely inaccurate to the service I've…read morereceived here. Dr. Faheem is absolutely amazing, I've been seeing her for over a year and I've never had a bad experience. I actually drive about 45 minutes to come here despite having many Psychiatrist's in my area that are much closer. I actually tried to switch to one in my area to avoid the inconvenient drive, but I quickly switched back after realizing how top notch the experience at Crescent is. Dr. Faheem is very sweet, kind, and empathetic and makes sure you receive the best possible treatment every single time. The office staff are also amazing and go above and beyond every single time! I highly recommend scheduling an appointment. Also, I didn't have insurance up until last month, and the pricing here is affordable even if you are uninsured. I have left here very satisfied with my experience every visit, highly recommend.