UNPROFESSIONAL, MISREPSENTATION ON TREATMENT & CARE AREAS, AND BORERLINE ILEGAL PRACTICES...
I am a retired educator of 30 years. I hope the readers of this detailed review will do anything it takes to find a different mental health care provider.
I have recently relocated to Texas. Seema Hague demonstrated by far, extremely unprofessional ethics, bordering on insurance fraud and medical malpractice health care - (I am researching the law and board regulations to determine the legality of her actions regarding my visit last week.) I too was given a new patient appointment only two hours from the time I called the Mansfield office.
Upon arriving, the receptionist waited several minutes to slide the window open recognizing I was standing there. She presented an attitude that she was going to finish several things before she opened the window. I was given the standard new patient paperwork to complete in a waiting area with no less than 10 people crowded in a space with less chairs to sit down. I noticed five others working on new patient paperwork at that time. Several times I witnessed the receptionist hand completed documents to patients past another patient standing infront of them (in addition to discussing them.) I was at the window on one occasion that I heard private information that I should not have heard. Many patients who came into the office during the 2 1/2 hours I waited to see this Doctor were given a clipboard for first time patients. My appointment was scheduled for 3:45 pm. The waiting area was the most uncleanly of any medical place I have ever been. No restroom, no attention to those with physical handicap needs and certainly not a place to sit unless offered by someone else to take their seat.
I have very good insurance and she was listed as a provider taking new patients. Coming from another state has made finding a Psychiatrist challenging and anxiety intensive. I was prepared with documentation from my Doctors and medication printouts for the past year. I have seen only one Psychiatrist for the past 10 years. Understanding that Texas has very different regulations than my home state, I knew she would only be able to manage two medications. I watched numerous people walk in and out of her office frequently (very short visits.) Finally I was called to her office (a huge, bright room with large windows and a comfortable desk for her, (far unlike the tiny waiting area.) She had no interest in knowing me, but rather only what medications I wanted. She stated she did not want to raise any red flags. I tried to describe my situation and I must have appeared very anxious. Justifiably, due to several life changing experiences in the past 4 months. In addition, the difficulty I was having finding a professional to oversee my mental health needs (very basic and not uncommon conditions.)
She rushed through the short time I was in her office. She took my documentation and prescription list and said in a condescending tone, "are you always like this?" I was taken back by her question.
In tears, I said, "if you had lost both parents in a few months time, had an injury that resulted in major surgery out of state, lost a relationship two weeks ago, and your living situation was still up in the air, you would be a bit anxious as well." She had no comment except to say she wanted me to get a TWO YEAR printout of my medications, and stood up handing me a form to have a drug screen completed. I was used to the 6 month drug screen but it being handled in my previous Psychiatric office. I stood up and was now close enough for her to hand me the form for Labcorp. When I asked where it was located, she said "look it up on Google." I thought she appeared exhausted but when I was close enough to her, I honestly believed I could smell alcohol on her breath. Within two days, I got the 2 year list she required and completed the drug screen. I personally took all the info to her Mansfield office with my Labcorp receipt. I followed her guidelines. That same evening at 5:34 pm I received a phone call from her office staff. NOT A NURSE! I was told Dr. Haque was not going to treat me. I asked why, and asked for Dr Haque to call me regarding why. She has not called me nor have I received any communication. She accepted me as a new patient, billing my insurance as such (typically higher for a first time visit.) I will follow through with the Texas Medical Board, the Texas Insurance Board and in writing to Dr. Haque. I personally see this as stressful experience, but for the best. I have had to see many medical professionals here and every experience (except with this Doctor) had been outstanding. Seema Haque's has misrepresented her descriptions of care to insurance companies. She must be reviewed by the proper agencies for her practices. If you need a health care provider in this field, PLEASE KEEP LOOKING! read more