The staff is courteous and responsive. My medication needs were met by the attentive providers while I lived in the area and went there.

Avoid at all costs. I went in looking for help since I am on the verge of a nervous breakdown. I got nothing but treated with disrespect and as if I were a nuisance. Cost me $224 for my 19 minute visit. And the last five minutes were only about him trying to set up an appointment to see me again. I couldn't believe it. He made it clear he had places to be, so I headed to corporate to file a complaint which was only met with the same behavior and a manager who mid conversation with me pulls out an earphone and tells whom ever she was talking to that she had to go because she had someone in her office. What the heck!?!?!?!?! I come complain about being dismissed and treated badly and she does that??? What are we doing here man???? They just couldn't possibly be worse. Came in with major anxiety and on a verge of a nervous breakdown only to end up having a meltdown in their parking lot in shock over what had just happened. Take care and take care of your health by avoiding these people. You will find no empathy nor compassion and nothing but unethical selfish hateful staff and doctors who are in the profession for money and not the patients. I will now contact the state board and a friend named Dr. Schussler. Very Sincerely, Chris read more

DO NOT go to Hawkins psychiatry, where do I even begin??? I'll start off by saying the office told me I would be getting counseling 1. the first appointment they set me up with was with a male which I specifically advised against but kind of let slide due to the fact they had to kind of squeeze me into their schedule for me to get in the system. 2. The male counselor then made me strictly and ONLY talk about things from YEARS AGO, I mean almost a DECADE ago and I wasn't able to talk about ANYTHING that was actually making me suicidal and depressed in the PRESENT . 3.They then switched me to a female talking me up about how "good" she was and how she had be doing this for a long time, so I wait a week and go to that appointment even more mentally in shambles than before and she fucking asks me some questions like if I wanna die and tells me that the previous guy (the male they gave me) gave me the ALLERGY version of my anxiety meds instead of the anxiety version.. 4. She then spends the rest of the time talking about a brain view scan and TMS (some magnetic brain therapy shit for depression) , tells me to go outside to the receptionist and meets me there to schedule the fucking appointment and then they tell me they'll see me next Thursday. 5.This was all in a matter of 30 MINUTES AND I DID NOT GET AN OUNCE OF COUNSELING, I left more suicidal and was on several hotlines from 11pm to 6am in the morning breaking down and don't want anyone to go through what I went through. 6.I then called to schedule a therapy appointment since my mom told me to which they told me is $150 so we have to switch providers, they've take money and waste your time . These people do NOT care about you and would've give a fuck if you killed yourself the next day . read more

Dr Hawkins is not s hands on Dr. and is therefore not there for patience who need him. Sr. Hawkins does not see patience and relies on his inexperienced staff to cover for him read more

Dr Hawkins himself may be qualified, but I was told he is not available to see. I worked with one of his NP and was totally unhappy with her follow through and approach. When you ask a ?, and she needs to google the answer, your at the wrong place. Furthermore, the NP who I worked with was not available via email. You need to leave a message with front desk and hope to get a call back. read more

My doctor quite seeing me 2 days before my appointment. I was forced to see a nurse practitioner who did not listen to a word I said. If I tell you that i have been prescribed to a medicine in the past and it did not work, then dont prescribe me tge exact same thing. This a terrible practice and I would avoid it at all costs. I have wasted so much money and have not gotten anywhere. read more

My longtime psychiatrist switched this practice and it is horrible. The no show fees are 170 and i was falsely billed an additional 35 for a drug test I already paid for. I once canceled an appointment 24 hours ahead of time and had to leave a message. Of course they checked it late and tried to bill me and I let them know what happened and they did make it right. The other no show, to be fair, was my fault. Three days before that my brother was diagnosed with lymphoma and I with alopecia. They try to squeeze money wherever possible and prey on the weak. They are you drug test monthly which is a trip to the clinic and 35 of which I have NEVER failed. This place has added to my condition and stressed me so bad, I've wondered if I even want help. I'm definitely in a worse place mentally after being a patient. read more

This place sent me to Ethos labs to leave a urine sample- it was in the same office so I just assumed it was all covered with my insurance for the visit. They didn't inform me it wasn't covered by my insurance. The reason was to test for drugs in my system if they're going to prescribe me a controlled substance. Then they tested it again a few weeks later. Little did I know I was going to be billed a few thousand dollars for each visit! That was a lovely surprise a week or 2 after having it done! (Yes that was sarcasm!) Otherwise I would have refused! So I went through my secondary insurance to try and get these ridiculous amounts covered. To do this I have to file the claims and send them off to CHAMPVA myself. I called up the office to get their tax identification (TIN) number to send off the claim and the lady over the phone told me that they do not give that number out to patients. When I tried to explain my situation about trying to claim and file myself, the lady literally hung up on me! Didn't say a thing about helping me figure out who to contact to get it, just hung up as I was in the middle of explaining! I don't understand what's wrong with this place but everywhere else I've been for treatments have happily just given me this TIN number over the phone for me to file myself. The amount of bad reviews about this place is unnerving. I'm considering just finding somewhere else. It's clear that I'm not the only one being screwed over. It's clear the office staff are completely unprofessional and rude and if it wasn't for the psychiatrist I'm seeing (Etienne Poufong, who in my opinion is very nice and understanding) I would have left and gone somewhere else a long time ago! For being a psychiatry office the staff don't seem to handle dealing with patients very well. This is a place where anxious/ depressed/ people with serious mental health issues go to get help and the view they get as soon as they step through the front doors is incompetent, rude staff! It doesn't exactly give off a nice first impression for people. I wouldn't recommend this place to anybody, simply because of the office staff and serious lack of organisation. (Again, I can't say anything bad about Etienne because I've only had positive experiences with his therapy). read more

Posting on behalf of my husband: Good luck trying to get anything done with these people. I cannot fathom how a Drs office who handles mental health can do business like this and still be open. My husband is now going on a week of no refill and we cannot get ahold of anyone at their office. At one point he did get in contact with someone, but they hung up on him. We've contacted our pharmacy but they cant move forward without Drs approval, understandably. This place is bullshit, save yourself and your mental health and don't go here. read more

If only it were possible to leave a negative review. All this place does is bill bill bill. They do nothing to serve the patient's needs. Front Desk is rude and incompetent, Dr's only seem interested in shilling their supplements and TMS. Took me off meds that have been working for two year for no reason. Put bluntly, this place is the perfect intersection of Snake Oil salesman and Used Car dealership. Save your money. Save yourself. Go ANYWHERE else. read more

I see attemp NP and she is an angel. She listens to you and gives you what is best. I have never come across someone so thoughtful and professional. She is the reason I have my mental sanity. Front desk in the other hand is a nightmare, pre-authorizations are never done on time, they all have nasty attitudes which I find it ironic when your dealing with patients with mental illnesses. Attemp is the reason I keep coming back and has truly helped me and I recommend everyone to her! Update: attemp is no longer there and the rest of the psychiatric staff is horrible and do not care about you. Judge mental and unprofessional. Find yourself a provider that cares about your mental health, you won't find it here. read more

SCAM SCAM & More SCAM! This is a Rip-off Report Situation! I can't even tell you the Nightmare dealing with Hawkins Office the last 1 & 1/2 year. And you are going there for mind help and balance only to be used as a means of ripping you off and trying to price gouge your Insurance Company! They are everything wrong with the American Medical System! Went in because office was very close to me and just wanted to get the same prescription I always get but not have to drive far. I've been to many doctor offices over the years for this same exact reason, I know the drill, but this office has a Scam going! They send you over to "An outside lab", that they don't tell you is not apart of their office that you booked your appointment with? They don't disclose it or communicate anything. They just force it. They had me pee in a cup and this "outside lab" charged my Insurance company thousands for it! That's the ONLY test they ran!!! Which my insurance company denied because it's not seen or done (quote from Aetna), and now that amount went to ME and to COLLECTIONS! Thousand dollars to pee in a cup when I have NEVER in all my years done this or been charged this by ANY ANY ANY.. Psychiatry office! WTH! I take topamax for god sakes! It's an anti-convulsant for headaches and anxiety. $5 to get my RX monthly filled, and no blood tests even needed! None of the nurse practitioners there speak good English, I think they're all from Africa, and the point being there is they try to act like they don't understand you when you try to dispute this corruption. They ran me around ragged 5 different times but acted like it was a wrongful charge to have me go away. Still never did ANYTHING about it, just hoped I would breakdown and pay. Really pathetic!! These people should not be in business. Don't even get me started on the on-site pharmacy! I'm sure they are cutting your meds with god knows what, because I am a Commercial Real Estate Agent and once tried to show this exact Pharmacists other locations that were the cheapest Real Estate locations you could type in the search bar. What's that say right there? I am not going to stop disputing these fraudulent charges and going to try to report this lab, but Make No Mistake.. this doctor, HAWKINS is Responsible for how he runs his office, what deals he has going on with the labs???, and what other businesses he puts in! Everyone there has treated me like crap... of course...what do you expect from people running a racket? From one beat down person to another I hope this review helps someone out there to pick a reputable doctor! Unless you want to fight some shady collections people calling you for thousands that you don't owe? Sounds fun right? Do your research and when in doubt see your trusted family practitioner about reputable psychiatrists in your area! Or maybe your family doctor can prescribe! To doctors Hawkins? Just wondering if he exists? Just really ever saw or dealt with the minions! Literally Thanks for NOTHING or helping me clear this up after I went to you in good faith! As well as, pretty shady that you have a room of laptops where your nurse practitioner tries to force people to write you good reviews while they are there for care!!!!!! If I ever go back I'll get a photo of this! That's some knarly tactics you got going on there! read more

I strongly recommend not to contact Hawkins Psychiatry for anything. Very negative experience! Michelle, the office manager, is simply unprofessional. I voiced my concern with her about the office failing to answer any of my phone calls regarding scheduling a follow-up appointment. She not only failed to take ownership, she hung up in my face after yelling at me. I shared my experience with Dr. Hawkins about the negative interaction with Michelle, the office manager. He also failed to acknowledge my negative experience, and sent me an email stating to "seek behavioral health services from another provider." This place of business is a nightmare from top to bottom. Very unprofessional, and it doesnt look like they will even try to get better. I strongly recommend not to contact Hawkins Psychiatry for anything. read more

I was referred to Hawkins Psychiatry by my PCM for adult ADHD meds; my appointment was Sep 18, 2018. I was prescribed 90 days' medication (which my insurance allows), and the woman who sends the scripts to the pharmacies said she knew exactly how to send the prescription to my home delivery pharmacy; "No problem, I do it all the time!" As of today (Feb 7, 2019)--after many phone calls and contacting the office via their website form--I STILL have no meds. (The first time I called, their "solution" was to have me come in for another office visit.) The home delivery pharmacy has received nothing. I filed a formal complaint with Humana today! read more

I have been calling their office for three days. At first, I would get a message stating to call during business hours (it was!), later I would get just a disconnect on the phone. I sent emails with no response. This is for an initial consultation. I am so thankful I read these reviews, I will be looking elsewhere. read more

After calling several times & emailing...I still waited over a half an hour just for a prescription. I had to leave & the called me another half an hour after that stating that my prescription was ready and they thought I was waitingfor it. I explained that I had to leave. Also, so far all but Dr. Hawkins & one other there do not seem to listen about medications. I've had to wait up until an hour and a half for my appointment. read more

Their intake forms are super simple to fill out. It was all done on a tablet. I saw Jackie Nickson-Young and she really listened. She went through my entire history and I felt listened to. I haven't had that in a year. I'd recommend this office. read more

Dr. Hawkins is amazing he goes above and beyond to help you he listens and he cares he doesn't rush you he explains everything to you and it's just an amazing doctor his staff is super sweet and super nice I've been going to see Dr Hawkins for over 4 years even the pharmacy is amazing the lady that works in the pharmacy her name is Edith and she is so sweet and so nice and she will match your price pretty much to what you pay at any other Pharmacy everyone at Hawkins Psychiatry is amazing read more

If I could assign a zero star rating I would. I made 9 attempts to connect with this office. They do not respond to email, phone calls or voice messages. Dr. Hawkins should be ashamed of the poor reputation he has created for his practice. read more

This is an awful and disgraceful establishment. I have been upcharged multiple times and when I tried to ask about my balance I was treated like an animal. The office manager, Michelle, yelled and lied to me and I have truly never experienced such rudeness in my life. She ended her tirade by screaming that I should go to a doctor that's actually trustworthy! It's very sad because the therapists are great, but the office staff should be fired and replaced immediately. Also, I'm not the only one to have these issues. As I was checking out the waiting area was full of people waiting to dispute thousands of dollars worth of fraudulent charges. Needless to say I have begun the process of contacting Dr. Hawkins licensure board to discuss what can be down about this sham of a healthcare institution. read more

Dr. Germaine Hawkins, where do I start? His staff changes constantly, it seems he's unable to keep reliable or dependable staff - no-one stays long enough to build a rapport with their clients. The staff who do stay are wholly inadequate, seemingly untrained, and at times utterly incompetent. Although I was not a psychiatric patient, I did receive pain mgmt at this facility and I've witnessed firsthand the awful treatment or mistreatment of the patients. Many-a-time patients would become agitated or upset w/ the staff because of the errors that they made. The majority of Dr. Hawkin's patients are dealing w/ social disorders, anxiety, and/or major depression so you'd think the staff would be highly qualified and trained to deal with how to navigate these personalities and volatile situations. Not the case. Many times the staff would be just as rude and agitated as the patients - they were not patient, kind, nor understanding and that always bothered me. Many times my own prescriptions were written wrong. I've been accused of 'prescription tampering' at the pharmacy because the staff wrote my prescription wrong. I've had the wrong prescriptions called in. I've had my prescriptions called in late. There have been times when my prescriptions weren't called in at all! Oftentimes folks are dealing with medications we /they depend on or they will become quite ill. I've had to navigate their incompetencies by ensuring that I schedule my appointments weeks in advance just to ensure I afford myself enough time to correct any errors that they've made so that I get my prescriptions on time before I run out. This occurs on a regular basis. While Dr. Hawkins can appear to be a competent, kind, and somewhat gentle person (Someone who served his country) - he doesn't appear to be that concerned with how the patients are progressing or with resolving any of the inconsistencies that are plaguing his office staff / patient relationships. The medication that I was prescribed is a quite serious one that helps with addiction. Although I had been seeing him for years he chose to wait until the middle of a pandemic to begin tapering off this medicaiton - during the height of one of the most uncertain times in recent memory, a time filled with anxiety, stress, and lots of uncertainty. When the entire country was forced to stay at home and yet he chose to cut my meds forcing me into withdrawal. I wasn't in a position where I could be monitored or even seen by a clinician because we were all at home ( i was on my own). I conveyed my apprehensions to him about tapering at this time expressing my thoughts that perhaps this wasn't the best time to start but it didn't' matter. Ultimately I relapsed after being clean for more than 7 years. I felt hopeless being stuck at home, stressed out, scared, alone, and now withdrawing from the lack of my medication. There are so many competent Dr's out there that specialize and who care about your treatment. I've read many reviews and at times it can seem that some folks are attempting to atone for a personal vendetta against the party they're reviewing, but I assure you I hold no animosity against Dr. Hawkins. I think it's only fair that I convey my experiences given the 8 years I was a patient at Hawkins Psychiatry. read more

So far so good with my experience with then people at Dr Hawkins office, but I do not know what to do. I was just reading the Google reviews for that Dr Hawkins, and most of them are bad. I have not read them all (there are 303 reviews Google said), but I would say that 2/3 of what I have read so far is bad, and the rest are good. Must go pee before Dr Hawkins people will think about giving anything like Xanax for panic attacks (Xanax is classified by the FDA as a controlled substance so drug tests are required by law, I think. I see an NP (Etienne) and one of his partners (Sue). The Yelp reviews are even worse. I am thinking I will give them a fair chance if I can afford the copays, but I am NOT terminating ANYTHING with MHMR (who I have been seeing for months) for now (till I see how Dr Hawkins goes). read more

This is the worst experience I have ever had with any doctor. They are rude, unprofessional and have no care for their patients. Please don't waste your time or money with this practice. read more

This place is a scam. They are dishonest and overcharge. Only concern is money and not the patient.

It's an alright place if you have patience and lots of free time to call them and to keep calling them if you need assistance from your Psych, no one ever answers most of the time, when they do answer, some office assistants are super rude and inconsiderate, after trying to call and get a hold of someone do to depression and anxiety side effects or , withdrawal symptoms possibly ,(which it's self it's a nightmare,literally) someone picks up,(yay)!! Customer service was horrible, I will be changing, to someone whom doesn't just do it for a job... but to help someone with mental distress..... they also offered TMS, a whole another issue... that sounded awesome, and possibly work efficiently for us in need, most of it was a sales pitch! read more

Long wait times, office is typically late back from lunch which causes a line outside, the answering service answers the phone during business hours, high fees for fmla/disability forms, lack of communication between doctors and nurses, unprofessionalism. read more

I have always been treated well. Have never had to wait. Always greated by friendly staff at the front desk. My questions are answered. Refills haven't been a problem. I have been seeing Dr. Hawkins off and on for about 10 years. This Dr. has always been fair and very up front with me. Would always refer a friend or family. read more

The staff is ridiculously hard to get a hold of they charge for paper work they tell you call and leave a voicemail if no-one answers yet try to charge a 45$ no show fee... I've never actually seen a doctor only the nurses with no phd that specializes in prescribing meds before they even know what's wrong with you.... if you need to get off work go if you need actual mental help trust me find another!!! Beware! read more

Avoid this place at all cost. I went to my first appointment only to walk out. The staff is rude and unprofessional. In addition, I was told that I was required to start taking drug tests if I wanted my ADHD prescription filled. I was blown away by this. I'm an adult and have been taking my prescription for over 10 years without a single issue and it works. So instead of being charged for an office visit to obtain my prescription, I would be charged for the visit, unnecessary drug test and who knows what else. The staff told me that it was procedure to drug test me on a regular basis if I wanted my prescription. Basically, if my test shows up positive for my prescription drug I'm good, but if it shows up negative I could lose my prescription. What the hell? There are times I don't need to take the medicine. Why would any professional doctor screw up a medicine plan that works? Once again, avoid this place at all cost unless you want to feel like a criminal while you and your insurance company pays for it. read more

The staff is not the friendliest and be prepared to wait at least an hour after your appointment is scheduled. I have also never received a call back after leaving a voice message. Doctors are good. read more

They are not professional at all. The front desk people and nurses are always grumpy and monotone. then when you see the doctor that you think is Dr. Hawkins it not. They ask what you have anxiety, depression, etc. then prescribe pills and you are on your way. they don't get to know you, or your triggers. Then leave you cold turkey without medication until you have another appointment with them. they are not professional, and the blood work is done in a room, not a lab or a sterile environment. I would not recommend this place even to my worst enemy. read more

They made me wait for two hours, I had to do a bunch of tests and then the doctor said he would not see me. I even called a week prior asking if he would see me. Spend your money and time somewhere else. read more

Horrible service. They called me in to get a prescription refill and still have not transferred it to my pharmacy and it's been almost a week. Not only that, I called 4 times in one day, they picked up once and told me they would call me back and never did. After I get this prescription I am never going back. And no, this isn't the first time his has happened. read more

This place only kept me for as long as it did because of the wonderful Nurse Practitioner, Atem. She was kind, compassionate, and truly cared about her chosen field. Now that she's left the practice, I feel no qualms about letting people know what an unprofessional, garbage operation this place is. Good luck getting hold of anyone in the front office. And when you do, expect curt, sometimes even downright rude treatment. Every other provider in the building is only interested in pushing whatever new drug the ever present pharma-reps are selling at the moment. In fact, expect to wait in line for them to finish their sales spiel before anyone will acknowledge you. Do yourself and take the time to find a reputable practice. **I must edit to say kind things about the pharmacist. She was endlessly patient in answering all of my questions about every possible side effect and interaction for my prescriptions. ** read more

Not only is the staff unfriendly, they are judgemental and they don't see patients as real people. The Office Manager, Michelle, would not make eye contact with me. She told me that I was, "disrespectful," and argued with me when I questioned her about office policies and procedures. She was defensive and not receptive to my concerns. She did not care to listen when I asked why I had to provide a urine sample (clean again) for the fourth time. I have never felt so belittled and dehumanized. When I first came to Dr. Hawkins office, I made an appointment with Dr. Germaine Hawkins. No one told me I was going to see his assistant for my initial consultation. I paid over $300 for an hour and a half initial consultation (with his assistant) that was 15-20 minutes. I returned three more times before I finally understood that they were in the wrong, not me. I feel so sad for the depressed, the anxious and the vulnerable who go to Dr. Hawkins seeking help. He does not offer sympathy, or understanding. He offers no respect or advice. Help yourself and find someone else. read more

Dr. Hawkins and his entire staff were very helpful to us. There was a wait, but that is expected at any doctors office. They were understanding and we feel we were given professional care every step of the way. My grandson is doing much better. Thank you Dr. Hawkins and all who helped us. read more