Horrible!!! We didn't even hire this company, our neighbor did. We were asked if they could use our driveway to access the tree as it was close to the fence between our properties and hanging mostly to the side of our driveway. We agreed, as the tree had a huge branch fall into the neighbors yard during the last week's storm and she just wanted the entire tree gone because she was afraid another storm would make it fall into our yard. That's all we agreed to, is to let them use our driveway for the job. Well, they cut down the tree, and left 2 huge logs in OUR driveway, left a total mess of sawdust and tree branches in our driveway, with no explanation and drove off. At one point, before they left, I did ask one of the workers about the saw dust in the driveway and he said, "It's sawdust, it doesn't sweep up". I had to call THEM to find out why they would leave and not take the 2 huge tree trunks (about 10-12 feet each) with them! We were told that the "Logger" truck would be here on Saturday to get them! This was done on a Wednesday, so they expected us to leave the logs in our driveway for 4 days, and it wasn't even our tree that got cut! We were never told that they would leave and not take these logs, never asked if it was ok to leave them, they were just left there! My neighbor called and addressed this issue, as well as the debris and saw dust that they left all over our driveway. The owner Mike told her that I was told the logs would be left there, which I was not, and when she mentioned the debris and sawdust left in OUR driveway his answer was, "their driveway is fine...there's something wrong with that lady if she thinks it's not" (that lady, being me). Later that night Mike called me and said the logs would be removed by 7am today, which they were, however, when I addressed the sawdust and mess in the driveway and street with him, and told him that I knew he said there was "something wrong with me" he said, "I'll be there in 2 minutes" . He lives down the street, and he did pull up and stormed across the street to our house. I was waiting for him in the driveway and when I showed him the mess they left, which was clearly there, he got really angry and hot headed and said there's nothing wrong with the way they left it! I pointed out the sawdust and showed him where the chipping machine was, and that all the debris was right there, where they were putting branches into the machine, and how it was in our driveway, on the sidewalk and into the street (we live on a main street and the street sweepers came by recently and if you look down the street, no other house had debris in the street in front of their house), he started storming up the driveway and looked like a crazy man! He started shouting at me and said he's not dealing with me, and went to his truck and left! HOW unprofessional this BULLY is! He actually scared me the way he was acting! And by the way, when the job was getting done, the guys had me move my car forward in my garage so they could put the crane support in there, and left a big stain in my garage too! I didn't even complain about that, however I had to go outside because they wanted to ask me to use my garage and out of the 6 or so guys that were here, NONE of them were wearing a mask, even when they came near me to talk! I had a mask on the whole time. When Mike came to the house to bully me, he was NOT wearing a mask! How inconsiderate and unsafe during the peak of Covid! Also, during the job, my father in law had to go to the store. His car was parked on the street as to not be in the way. When he was walking up the driveway, Mike walked right up to him, no mask, and put his arm around my father in law's shoulder and spoke to him really close to his face, as the equipment was loud....no mask!!!!
When you go onto the RI Division of Licensure, and look this company up it says in red that there is no insurance certificate filed. I woke up today, still traumatized from the way he spoke to me and how unprofessional he was! The other guys that were there were very nice and one of them even moved some things in my garage that were heavy in order for me to pull my car up, and they put them back after. No issues with the crew, just the arrogant owner! He shouldn't be allowed to speak to the customers because he seems like a know it all who pushes his weight around in an attempt to intimidate you and bully you. And lets face it, if you're going to use someone's driveway as a courtesy, you certainly should not be leaving logs behind and debris. It should look as if they were never there! My father in law who has a bad back had to go outside this morning and blow the debris off the driveway. It's still in the street as it is a main road and it would be too dangerous for him to sweep up with cars going by, however, when the tree service was there, they had trucks and signs up for cars to go around, and they certainly could have cleaned things up. Horrible! read more