I always have a pleasant experience when I go to Summit. The staff is always friendly and helpful…read more I've never had a bad visit. I started banking because the location was right off highway 100 and they have multiple locations around town. I have a checking and savings here. I would highly recommend.

They are the worst company to deal with your business account. Do not work with them. They put…read moreSpanish first before American English. English is the primary language of a United States of America. The majority of time I call they do not have the correct answers for you. Their website is terrible. Their customer service is terrible. They have to pass you on and pass you on to different people all the time because they don't have the answers.

US Bank charges fees for different account types. Depending on the circumstances, fees are waived…read more Charging fees is not new and unfortunately widely adopted within the banking industry. Since my banking needs are changing, I sought information on whether my accounts would be impacted. Instead of calling the bank, I stopped in. After a short wait, I met with Justin Preston, a relationship banking consultant. He looked over my accounts and explained in no uncertain terms that there is nothing for me to worry about. He spent time explaining how fees are assessed and how my accounts are structured. I found Mr. Preston to be very personable and knowledgeable and his friendly demeanor and customer-centric attitude really made me feel like there is nothing to worry about.

Went here for a cash withdrawal. The experience was quick and easy! The teller was so friendly and…read morehelpful.

Credit unions, savings and loans, and small local banks are all much better than the big three mega…read morebanks that are the villains that tanked our economy in 2008. UW Credit Union is a good credit union, helped me refinance my student loan and this location finished up those details. By the way, if you're a younger YELPer, heed my cautionary biographical tale, I only borrowed $20,000 years ago to finish grad school and because of predatory practices by corporate lenders I have paid that back many times over and still have a big enough loan it rivals my mortgage. And I'm on the backside of middle age. Don't end up like me. This location is rarely busy, the workers are friendly and competent, it's clean and there are humans working here not teller machines. The posted hours open refer to drive through services, the lobby closes an hour earlier.

I love my Educator's Credit union family! If you have a bank I would suggest you switch, I started…read morewith a 4.9 credit score, now I have a 6.1 still climbing, I have made some very bad choices in life but Educator's gave me a chance as long as they SAW I WAS WILLING TO IMPROVE MY SITUATIONS IN LIFE! step by step they worked with me NO JUDGEMENT! I truly THANK THEM FOR FOR THEIR PATIENCE AND HONESTY not ever taking advantage of me, ONLY IF YOU WANT TO MAKE BETTER CHOICES IN LIFE make this change as I did, it does take time, build a RAPPORT WITH THEM, i visit both locations, I have a Packers fan I even enjoy seeing on the regular, even my sister in Christ, there are "banks" that WON'T give you the time of day except take your money but won't help the COMMUNITY THEY'RE IN THAT'S TERRIBLE! Educator's DOES IT ALL! THANK Y'ALL FOR ALL YOU DO.

I have been a member for about 20 years and have had ZERO benefit from being with ECU. I have been…read moredenied an auto loan when i was about 20 years old. I was denied a credit card application a few years ago (required a cosigner despite having nothing in collections), and denied a loan to finance a vehicle (when I had more in my savings account than I was requesting to finance), and now the most recent, I over drafted on my account for the FIRST TIME EVER and was charged a "privilege" fee of $30. What is the privilege? I was off work for maternity leave and right before coming back to work my husband was diagnosed with heart failure and was taken out of work for the past 6 months. We fell into financial hardship and the ONE TIME I over drafted as a member of 20 years and the not so "privilege" fee couldn't even be forgiven? Absolutely disappointing and unbelievable.

They are the best banking service ever. Frank D. Went above and beyond to get me a new debit card…read morebecause old debit card had fraud against it. He showed great consideration and patience with all my questions. I recommend this bank to everybody.

*Updated review August 2026** I had to revise my review since I last posted several years ago. I…read morehave been a patron for over 20 years, but am transitioning to another bank due to the decline in services within this branch as well as at the corporate level. The fees are significant and unfair, and the lack of staff knowlege has resulted in account errors that have been costly (depending on who you ask you will likely get a different answer). Should you make a mistake on your register (for example forget to deduct a random autopay from your balance) you will be charged $35 per item (even if the withdrawal is for less than $1) in the order they came in. Within a day this mistake will easily and unfairly cost you over $200 and common sense cannot be negotiated, and they won't consider reversing the fees no matter how silly they seem. So, if you are at any risk of making a simple mistake on your register for less than a cup of coffee, I recommend you bank elsewhere. Its unfortunate, because switching banks after 20 years is a pain but makes sense for me...because chances are I will at some point forget to add that cup of coffee to my register and I will need some understanding and grace from the person I am speaking with at my bank so that it doesn't become a $200 mistake. This is not that bank. Original review in 2018: My experience with this branch has been so good. A few months ago, I had a restaurant incorrectly charged me over $1000 on my bill (I paid with my credi/debit card). I didn't realize it until the next day when I looked at my bank account online. Aleta was so helpful in getting it all sorted out, and truly went above and beyond. Since then, I have opened a new checking account there and she as well as the other employees at this branch were so helpful. Next I will be opening a savings account there. Very appreciative of all of their help and I would definitely recommend this branch.

i have had nothing but problems with this bank. What I am reporting here is illegal and it should…read morecause everyone to think twice about doing business with this institution. Very simple. i made a payment a few weeks ago for the full balance of my account. It was for a big amount and it was drawn from my bank. I made a similar large payment from the same account months ago without any problems. This time, the bank put a block on my card WITHOUT EVEN TELLING ME and the card stopped working without notice, leaving me without my primary form of payment. This means that auto payments on my account were being rejected, damaging my reputation with my creditors. They even kept the BLOCK on my card AFTER THEY RECEIVED MY PAYMENT. When I called the Bank, the representative told me that she couldn't do anything about this because of their "system." A supervisor finally lifted the hold, but the card still did not work. When I called back, I was frustrated and direct. I did not use bad language and I was not rude. She made it personal, and started lecturing me and hung up. A person like this has no business in customer service, especially if they cannot harness their own obvious insecurities. She should be fired. I have had nothing but problems with this institution. The same thing will happen to you.

Always friendly tellers. I enjoy stopping in to make my deposits! It's a little tricky getting in…read moreto the lot with traffic sometimes, but I don't mind.

They helped me this everything I needed in a time manageable way . He employees are nice and they…read morelisten to what you say so there's no mix up

I've had two accounts here for probably 12 years. They are my own accounts, not joint family ones…read moreso it's usually a total of only between $2k-$8k held here any given month. I used to enjoy the small-town feel and friendliness, but lately it's been awful. For many transactions, I seem to receive a teller that is either rude, or unknowledgable. With a simple deposit I'm left to wait, then asked silly questions like "actually your occupation's not on file, can you update your account" etc. There is a girl there, young, straight blond hair that is just so unfriendly, that I've decided to part ways with the bank. Every year my young son receives a birthday check from my best friend. It's usually around $20, she (is a police officer) and likes to teach him about checks and banking, even though he's too young to have enough cash to even open a child's account. I think it's a sweet gesture. He enjoys going there, normally they are aware I'm a long-standing customer and I co-endorse the check with him so he can get the cash. No one has ever questioned it or told me it could be a problem, ever. Not when he was 6, 7, 8.. But this last time, this girl acted confused and put out, asked another teller for help on how to handle it (because my son doesn't have an account in his name and the check was made out to him) and told me "just so you know, our accounting won't like this." Well, too bad sweetheart and congrats, you just lost a customer. Thanks for making my little boy lose excitement about getting a check. When he is old enough and ready to start banking, thanks to this girl, it certainly won't be with Citizens. Go elsewhere with your money, where they are friendlier, and more professional. Even though there is no drive-up and it's less convenient, I'm switching to Chase down the street.