I was a patient here and now my son is a patient here. We love Dr. Heimann, he is very knowledgeable and kind. Ive never had a bad experience with the hygienists or front office staff, in all the years of me going here they have never been rude. read more

I am absolutely appalled by the complete lack of patience and professionalism exhibited by Dr. Christopher Rocheleau at North Phoenix Pediatric Dentistry. We brought my 5-year-old daughter in to get three cavities filled. After administering nitrous oxide, Dr. Rocheleau gave her a numbing shot, followed immediately by a second injection. When my daughter naturally squirmed a little bit--a completely expected reflex for a terrified toddler facing back-to-back needles--Dr. Rocheleau abruptly refused to finish the service and walked out on her. We deliberately chose a specialized pediatric practice expecting professionals trained in child behavioral management and gentle guidance. Giving up entirely and abandoning a five-year-old patient over a minor flinch is completely unacceptable for a pediatric dentist. If a provider cannot handle a single instance of a child moving, they have no business practicing pediatric dentistry. I am taking my daughter elsewhere and will make sure our insurance is not billed for incomplete work. read more

I found Christopher Rocheleau of N. Phoenix Pediatric Dentistrys conduct to be highly unprofessional and disrespectful. He refused to answer reasonable questions or engage in a respectful discussion about what had happened. We had made arrangements for my child to receive treatment that Christopher had previously worked on just one week earlier without any issues. I took time away from work, my child was taken out of school, and I made the difficult trip while relying on a mobile oxygen machine (making transit very difficult) so that we could attend the scheduled treatment. Despite all of this, upon our arrival, Christopher refused to proceed with the treatment and provided no clear explanation or opportunity to discuss the situation in fact just walked away. What was especially frustrating was that we were not contacted in advance to cancel the appointment or make alternative arrangements. Given our limited availability, taking time away from work and school and coordinating transportation while I require mobile oxygen is not something we can do easily. To make that effort only to be turned away after arriving, without an explanation, was extremely upsetting and disruptive. At no point did I pressure him to work faster or demand anything unreasonable. I simply wanted to understand why the treatment was being refused and what had changed since the previous visit. Instead, he refused to explain his actions or his behavior and ultimately walked away. Christopher has worked with my child before and is familiar with them. My child behaved appropriately throughout the visit, and the nurse also commented that they behaved very well. I would have understood if there had been inappropriate behavior such as yelling, screaming, crying, or disrespect, but that was not the case. Both me and my child were respectful throughout all interactions. I believe patients and their families deserve clear communication, professionalism, and basic courtesy, especially when significant effort has been made to attend an appointment. Unfortunately, that was not our experience. I would strongly encourage others to consider whether they feel comfortable receiving care in an environment where concerns may not be addressed respectfully or explained to the patient and family. read more

As a parent, trust is everything. Unfortunately, our experience with North Phoenix Pediatric Dentistry completely destroyed ours. This started with a routine issue on my child's tooth. During a follow-up visit, Dr. Heimann told us the previous work likely just needed to be reworked. Less than a month later, Dr. Nezahet Mutlu disagreed and instead recommended a crown under sedation. We trusted their judgment and moved forward. About two weeks later, the crown fell off. When we returned, what concerned me most wasn't that a complication occurred, dentistry isn't perfect. It was the complete lack of communication and confidence within the practice. I asked whether the tooth had been reduced too much and whether the crown would simply keep falling off. Dr. Heimann's response was that he didn't know and that we should wait for Dr. Mutlu because he primarily worked with stainless steel crowns. Hearing two dentists in the same office disagree while neither could clearly explain why the crown had failed was incredibly concerning. We sought a second opinion from another pediatric dentist. Their records documented that there was very little tooth remaining to retain the porcelain crown and that the crown used was too large. They had to perform corrective treatment immediately, and even then explained the tooth could still ultimately require extraction and a space maintainer. I tried very hard to resolve this privately. I requested records, asked for a refund, and gave the practice every opportunity to make things right. Instead, they offered to refund the charge only if I signed a settlement agreement releasing the practice and Dr. Mutlu from all past, present, and future claims including unknown claims and agreeing to confidentiality provisions. With my child's future treatment still uncertain, I wasn't willing to sign away those rights. I disputed the charge with Visa and the dispute was decided in my favor. Every parent has to decide who they trust with their child's care. Based on our experience, the conflicting recommendations within the practice, the failed crown, the need for corrective treatment elsewhere, and the way this was handled afterward left us with no confidence in North Phoenix Pediatric Dentistry. We have since transferred our child's care to another pediatric dentist. read more

I absolutely adore doctor Heimann and his compassion and empathy for his patient.! On the other hand doctor Lin has little empathy for her patients or respect I had slight discomfort after my filling but before my chair even came up she was gone. No "how do you feeling" not a word. Maybe I've had the luxury of experiencing doctor heiman and his consideration. But this was extremely disappointing. i also had no option for a shot Or not. It seemed to be very strain full for her to complete a filling. Almost as if she was pulling out a tooth. read more

Had a great experience here. The staff was so kind and considerate and made an otherwise hard situation much better for my son.

Recently went in to my appointment and loved how friendly all the girls in the front were and Gaby and Dr.Lee were super helpful answering all my questions and taking care of my wisdom tooth highly recommend ! read more

We have been with Dr. Heimann for many years. He genuinely cares about every kids in his office. I highly recommend him.

I absolutely love this pediatric dentist. The staff in every area is professional. They get the job done very quickly. They have games in the waiting area for the children to make them comfortable until they are called back. read more

This is the BEST dentist office that I have been to. They make me feel very confident in the decision I made go to them. They are so good with my girls. They make sure I know everything that is going on in that the girls are very comfortable. Best dentist ever! read more

My daughter has been coming here for years, Dr Heimann has always been patient and kind. He thoroughly explains things and has excellent bedside manner. When my daughter had a crown put in a few years ago, i remember that he called us personally that night to check in to see how she was feeling. I appreciate his sincere care and professionalism. As a healthcare worker myself, i know what it is like to work with a diverse population in a busy environment, I appreciate that he never makes us feel rushed and delivers the care that we need. read more

This place has gone down hill. Time to look for a new pediatric dentist. Although I like Dr. Heimann, the staff is not the friendliest. Also the waiting room is turning into a mess. This last time I visited, only 2 of the 4 kid arcade games were working. I've been taking my kids here for about 5 years now, we've moved further away from this office since. It's not worth the drive to me anymore. read more

I've been here before and the receptionist are very rude. Nothing has change the resectionist should Been here 4 hours just for them to remove one tooth. I'm so disappointed my daughter has Autism & ADHD. I haven't seen her since 11am and it's already 1pm. read more

I was one of Dr Heimann's patients, now both my kids go to his office too. Dr Heimann truly cares about his patients. He always call us if there is any big procedures are done in his office. read more

Was not pleased with this dentist. dr. heimann insulted my child. He's so focused on doing a root canal on a molar that clearly needs to be extracted. his bedside manners are poor. His skills reflect his bedside manners. would not take my children's to such an awful dentist. read more

Very impressed with Dr. Heimann and his office staff. They were very professional and extremely friendly. I see other reviews of them and I will say that the negative ones are 100% false. He took his time to explain every issue in detail until I completely understood everything. His staff was very sweet with my little one. I highly recommend this office for your children. read more

All four of my kids have been seen here until they turned 18. Over 20 years he has been our pediatric dentist. Over the last few years their quote and billing practice has become very sketchy and prices becoming increasingly high. Its becoming impossible to afford going here espeically when your quoted and agree to pay one price just pay it and be sent another bill a month later asking for twice the original quote with decent/good insurance. I love Dr. Heimann as a pediatric dentist, very kind man. The other dentist in his practice tends to talk down to you and is quick to make judgmental statements whether intentionally or unintentionally I don't know, just makes the whole experience frustrating. Anyway, just my honest opinion. read more

I have continued coming here with all 3 of my foster kids. They actually like going to the dentist! We've always had great experiences!

We have always had great experiences at this office. Dr. Heimann and Dr. Ernie are both fabulous, and the office staff is very friendly. Dentists can be scary for small children, but my boys actually love going to the dentist because of the positive experiences we have had here. read more

This is our third and final bad experience with this dental office. The front desk staff, office manager, and the dentist are extremely poor communicators. Fees and services are not explained even when questions are asked. If you are looking for professional advice about service options this is not the place for you. Optional procedures are automatically charged and not explained as optional. When questions are asked about pros and cons of optional services no one will take the time to explain them so you can make an informed decision. If you want a friendly dentist, this is not the place for you. The office manager is rude. The front desk staff is not friendly. They are not knowledgeable about how to process simple transactions such as charging my credit card for the correct amount. I was handed another patients dental record in error. My account balance was not current and it showed I owed money from the last visit which the office staff confirmed I did not. There was an odd bad smelling dirty odor in the patient room. The dentist is rough in his procedures. I would define his dental technique as aggressive. The waiting room has entirely too many people in it for long periods of time. This is probably due to the long wait. So many kids running around loudly, one was literally yelling and jumping on chair. Bottom line, the office communicates poorly, office staff is rude, waiting room is a mad house, poorly trained office staff, excessive wait times, bad odors, and worst of all the dentist is much to rough in his procedures to be a pediatric dentist. read more