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    North Phoenix Medical Clinic

    4.3 (7 reviews)

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    14 years ago

    Office is pleasant and organized. Great experience with new doc - Dr. Joshua Millstein. He took the time to listen and explain things.

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    HonorHealth Medical Group - North Phoenix - Primary Care - A fantastic breakdown of the difference between "Aggressive" & "Assertive".

    HonorHealth Medical Group - North Phoenix - Primary Care

    3.4(14 reviews)
    0.1 mi

    To start with, the doctor (Chaung) is fantastic. This review should not be confused with being a…read morereview of the doctor. This review is of "HonorHealth Medical Group - North Phoenix - Primary Care". I would have liked to have given a "1" star review, but am giving them a "2" as credit for at least having the awareness and ability to recruit a good doctor. First, I was in the waiting room and called by name by the Medical Assistant "Lisa" for my annual wellness exam (annual physical) today (April 2, 2025). When I got up and walked to her she said to "have a seat - I'll be back - this is a woman". I told her I am not a woman. She said nothing, she turned around, closed the door and left me. She came back out and called my name again, this time saying there was a mistake. She said her information says I am in for a pap smear. I informed her the information cannot be incorrect if they use computers there as this must be her or another human's mistake. I explained how a computer works . . . tall/short, on/off, black/white, up/down, go/stop . . . there is only the information a human loads into a computer that makes a mistake, not a computer. Hearing of medical practices that amputate the wrong limbs of customers, I asked to "see" what is in their system to help correct it. Lisa would not show me, rather pivoting saying she is "sorry" she "confused me with a different patient". When we sat in the exam room, she asked me to confirm I am "still with CVS pharmacy". I explained I have never been with CVS pharmacy. Lisa apologized again, saying she "made a mistake" then stating my correct pharmacy name which I confirmed that second time. While she escorted me out of the examination room to the checkout counter she said she does not make mistakes, "It is just one of those (I guess she meant busy) days". All I could think about is I am glad I was not under anesthesia in for a limb amputation, therefore unable to catch their mistakes. Upon checking out, I scheduled my annual wellness exam (annual physical exam) for next year with the agent sitting at the counter. I advised the agent I just moved here from out-of-state and normally have my annual exam each January, so please schedule me for January of 2026. The agent said "all" insurance companies work off a twelve (12) month year, so I must accept my free annual wellness exam appointment date in the future "one (1) year, plus one (1) day" from today. Consequently, with the information this "HonorHealth Medical Group - North Phoenix - Primary Care" employee provided me, I accepted April 3, 2026, as the date of my next annual wellness examination appointment and left. Later that day I called my insurance company which I have been with for years and who laughed advising me I get an annual wellness exam each "benefit year", not each "twelve (12) month, plus one (1) day" period. So I called "HonorHealth Medical Group - North Phoenix - Primary Care" appointment line and had the exam date changed from April 3, 2026, to January 2, 2026. Employees at this facility are careless, not mindful and either do not provide by choice or are poorly trained in providing a positive customer experience. If Dr. Chaung ever decides to find a better organization to work for and she continues to accept my insurance carrier, I will follow her (leave "HonorHealth Medical Group - North Phoenix - Primary Care").

    Been with them for years always took care of my health…read more Everyone in office our friendly never Had to wait long.

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    HonorHealth Medical Group - North Phoenix - Primary Care - Dr Knowles!

    Dr Knowles!

    HonorHealth Medical Group - North Phoenix - Primary Care
    HonorHealth Medical Group - North Phoenix - Primary Care

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    Internal Medicine of Arizona

    Internal Medicine of Arizona

    3.8(38 reviews)
    7.5 mi

    I would follow Ann Lacey wherever she practices, she is the best medical professional I trust. She…read moreis thorough, highly knowledgeable, and genuinely caring, which is exactly what anyone would want when it comes to their health. Her nurse assistant, Oscar, is equally outstanding, responsive, professional, and attentive. I have yet to encounter a single staff member who has not treated me with kindness, friendliness, and respect. Although I live in East Mesa, I willingly make the long drive because this level of care and treatment is truly exceptional and well worth it.

    Unfortunately, I had a physical and after that, I fell through the cracks in their process. I…read morecalled after 2 weeks after hearing nothing back and then received a call back after 3 week. I was told that I had a severe heart value issue as well as very high a1c level and that I needed to see a cardiologist right away (they did offer to redo the tests). Fast forward - I sent my results to another Dr who immediately sent it on to a cardiologist who said the heart results were fine, just misread. I redid my blood tests elsewhere and my air level was normal. I did pay for my physical when I left the office the same day but somehow I received an invoice for something after 6 months. In summary, Dr. might be good - wasn't for me. Process isn't good. I obviously did not return.

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    Internal Medicine of Arizona - Enter Suite from far EAST end of building.

    Enter Suite from far EAST end of building.

    Internal Medicine of Arizona - Lab waiting room

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    Lab waiting room

    One Medical Primary Care Clinic - Phoenix - Biltmore

    One Medical Primary Care Clinic - Phoenix - Biltmore

    3.7(66 reviews)
    4.8 mi

    JC in your lab deserves a raise! I came in today to have blood drawn. She was happy, chatty,…read moreengaged, focused, efficient and thorough. I don't think I was in her office over two minutes and I'm not exaggerating. Not only that - I never felt a thing! I had to ask if she had inserted the needle and by the time I asked she was finished! Thank you for hiring such great people! Thank you JC!

    I used to be the biggest supporter of One Medical, always encouraging everyone I knew to try them…read moreout. After they were purchased by Amazon, things took a turn. To make a long story short, here is are bullet points of what occurred: 1) Reached out to OM to ensure they accepted the new insurance plan I was considering. I was told by TWO different employees that they accepted it. 2) I used this insurance to see my doctor several times over a health concern. 3) Received a bill stating I would need to pay all out of pocket because OM didn't accept my plan. 4) Reached out to various departments at OM asking about this. After several attempts and many delays in getting someone to respond, I was finally told to speak to the office manager. 5) Office manager informed me they would look into it and see what could be done. Few weeks went by, no response. Reached out various times and finally heard back from a new office manager who told me she would look into the issue. 6) Several more weeks went by and still nothing. Left messages and emails and after about 4 months of this, was told I would need to speak to my insurance since they couldn't help me. 7) Due to the amount of time between having received the initial bill and finally being told I need to figure it out myself, I asked for them to please not send the bill to collections since I am very aware that medical offices will quickly take this route. 8) Was informed that they had already sent me to collections and there was nothing they could do about it and didn't even try to make it right by offering to refund my membership or anything else. 9) Had to pay the full bill through a collection agency which has now affect my credit all due to their staff being incompetent.

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    One Medical Primary Care Clinic - Phoenix - Biltmore
    One Medical Primary Care Clinic - Phoenix - Biltmore
    One Medical Primary Care Clinic - Phoenix - Biltmore

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    North Phoenix Medical Clinic - internalmed - Updated May 2026

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