I don't know why they don't have higher ratings. My brother was transported when he fell and it was…read morea blessing in disguise. The nursing staff in rehab cared for him, loved on him and spoiled him (his own words when he found out he was being discharged). They advocated for him, listened to us and put his best interest at heart. May I name names: Naomi Johnson, Arlisa, Kendall, Janie, Jackie, Neil and Ms. Scott. I left in tears knowing that my brother was truly in the best hands ever!

They my Mom wait 4 MONTHS for an appointment, which they didn't even have a set time for. They…read moreliterally said "we'll call you the day before and let you know the time". That day, they called just to let her know that they don't take her insurance. 4 MONTHS, just to call and say they don't take insurance. who genuinely treats people like this. what is wrong with these people????? Who makes someone wait 4 months without giving them an actual appointment time, and then cancels.

Came here for a quick rapid test as it was imperative that I had one by a certain date. I had to…read moreget on the waitlist and wait majority of the day but was not required to come in until they texted me 20 minutes before I was expected to be there, which was very convenient. I had missed my window but the lady was very understanding and still was able to squeeze me in and accommodate my needs. Upon arrival the staff was friendly, following CDC guidelines, and was very helpful/attentive.

Made an appointment today for 9am and my son and his grandmother are still waiting AT 945!!!…read moreAbsolutely ridiculous! It's not hard to be on time and take care of sick children! Mind you I'm going through chemo and cannot be around sick people and we need to get him care asap!

My dad has been here several times, in the ICU, IRU, and general hospital and each time care is…read moreeither horrible or it's pretty good. It's upsetting, level of care changes every time there is a nurse or a doctor change. I'm dissapointed with the way everything has been handled with my dad.

Heart Failure patient. Absolutely the worst ER experience ever. My husband has very severe…read morecardiomyopathy for 14 years. After 4 hours the only thing they have done is give him a shot of morphine and zofran. Even though he is shaking with multiple symptoms of heart issues they have not even bothered to hook up a heart monitor. He still does not have any bed. Despite cardiologists orders that he needs to be lie flat with feet elevated.

Lee is outstanding, the rest of the staff as well. Always a pleasant experience…read more While you can walk-in, I've found that an appointment is best especially for a Friday afternoon or anytime on Saturday.

Don't waste your time with this company, first impressions determine everything. I called with a…read morefew simple questions, all i got was attitude from the employee and she was extremely rude.

I've been coming to this office for more than 7 years now, I really like the staff and love the…read morefact that I have been able to see the same doctor for pretty much the entire time. Dr Nelson has been my doctor since day one. Once early on in covid I saw another doctor at the practice and did not gel well with her. All I had to do was simply make a note in my patient portal online that I would prefer to see Dr Nelson moving forward and it was done. Being able to use the patient portal to request prescription refills or to leave comments or to get test results is very helpful. I was able to check in online make payments online everything. I don't know that Dr Nelson is seeing new patients which would be unfortunate for this review because it's all about Dr nelson, however if you can get in and see somebody else at village medical, I would highly suggest it. I did see when I was there yesterday that they have other locations and hours are expanded past the normal Monday through Friday 8:00 to 5:00 kind of thing which is awesome. I definitely highly recommend checking this pracbtice out. You are able to do your blood work right there, you don't get sent around to another facility to get your blood work done and they are very good with putting the results in the patient portal. I have other doctors that I have to practically beg to contact me with results, not this village medical practice

Mitchell is my care provider, and I have been with her for many years. I love the way she talks to…read moreme and takes care of my health. She is more than just a health provider for me; she's like a friend I can share any worries and problems with that might affect my health. She will talk to me and help me realize why and what the problem is. I have a lot of confidence in her. Hopefully, she never moves from your clinic, because if that happened, I would go with her. Thank you so much, Mitchell. You're an awesome person.

This next level has been nothing but great when coming here. The staff has always been kind,…read morepatient, caring, and medical stuff take the time to listen to our concerns and provides information. They were really good with my little one and always called the next day to check/follow up on him. Really like coming to this location.

There was literally not one person in the waiting room and we sat in the 80 degree waiting room for…read more30 minutes! There were NO patients and we sat there waiting and sweating!

The office staff are wonderful they work with me on appointments Dr spends time with me overall I…read moregive them a 5 Star review

I was very nervous about going in for surgery clearance physical…read more The nurse (I wish I knew her name), was very patient and kind even though I was stressed. Dr. Lisa Chan explained some things in detail that gave me understanding and calm some of those fears. I appreciate the patience of the staff, even though I wasn't as "friendly" as I wished I would have been. Thank you all again very much- I'll do better next time, I'll be back. I give myself 2 stars, them a 5.

Dr. Tom a great doctor. I go there for my for my care I'm a senior citizen. Friendly staff take…read morecare of my diabetes.

Fast, full service ER, with knowledgeable staff. What more can you ask! The facility is spacious…read moreand clean. Everyone you encounter is friendly and professional.

If you are Ill do NOT go their! I was treated like crap and did NOT let them finish the EXAM. If…read morethe NURSES and DOCTOR treat their parents like that I have to pray for them! I was here today at 3:45 am. NEVER will I enter that ER again!!

I have been using Spring Branch Community Health for a few years now and NP Langley is my favorite…read moreprovider. She is professional as well as being genuinely caring for her patients. The wait time was kinda bad before covid. But now it's great! I love that they do not allow too many patients in the waiting area. I was happy to know they have a dental department that has a sliding scale for people who do not have insurance. I have gotten my medical and dental work done at this location. The dental office is great at the Clay location. Rachel did a good job on my deep scaling. She did not hurt me with my teeth cleaning. I recommend this clinic.

I am extremely disappointed in the level of care I've received from SBCHC. It has taken nearly a…read moremonth for them to submit a valid pre-authorization to my insurance, and as of now, it still has not been completed correctly. Meanwhile, I am in ongoing pain and unable to move forward with necessary care. I've had to repeatedly follow up on an issue that should have been handled promptly and professionally. Communication has been poor, follow-through has been lacking, and there seems to be no urgency or accountability--despite the fact that delays like this directly affect patients' health and quality of life. I understand that SBCHC is a community health center, but that does not excuse substandard care. Patients still deserve timely coordination, basic administrative competence, and compassion--especially when they are dealing with pain. This experience has left me feeling ignored and unsupported. I would not recommend this provider to anyone who needs reliable, responsive care.