it's not just fixing a car it's the people that fix it it's the ability to distinguish this from that it's the ability to apply that knowledge it goes beyond the exchange of dollars it's the exchange of respect with a feeling of confidence and community read more

The worst experience I've ever had in all my 51 years! they gave me a quote of 700 then when I towed my car there it suddenly changed to 900 then it changed to 1050!!! when I called them and politely asked why they quoted 2.5 hours because every other place quoted 1 hour Susan yelled at me and hung up on me!! well we all know what someone who is guilty does they yell and deflect. Then I called her back and she yelled at me again and hung up on me!!! Then she texts me my me my car is ready and if I don't get it in the next hour she's going to lock it up for a week and a half while they go out of town!!! so unprofessional they don't even have an after hours way to lock your car so you can use spare to just pick it up. Im doubtful they even replaced it because only 3 months later my car won't start! AVOID THIS PLACE UNLESS YOU WANT TO BE TREATED BADLY AND RIPPED OFF!!!! WORST EVER!!! ID NEVER EVER GIVE THEM MY BUSINESS AGAIN! I WILL BE REPORTING THEM FOR FRAUD read more

Very professional and fast service. My Toyota pickup was towed there on Wednesday and it was ready 24 hours later on Thursday. Great communication and service read more

Our Mercedes Benz broke down in Cloverdale en route from Berkeley to Mendocino for a four day weekend. Our fabulous tow truck operator (Cecil from Cloverdale Towing) referred us to North County, saying that they had the most local experience working on European cars. It was after closing time, so we had an anxious night waiting to learn our options. Susan called us at 8:00 the next morning and clearly and honestly informed us that North Auto did not have the computer needed to work on our car. But she did not leave the matter at that. She immediately explained that our options were both located in Santa Rosa (32 miles south). The independent auto shop could not help because all the mechanics had COVID; the Mercedes dealership was backed up and scheduled us for service twelve days later. Clearly we needed to rent a car. The Cloverdale Hertz, the only rental agency that survived the pandemic had no cars; neither did the Charles Schultz airport. We finally located a car at Budget in Santa Rosa. Cloverdale has no taxi or ride sharing services, so from the beginning of this ordeal we were feeling stranded and stressed. Susan immediately put us at ease in her early morning phone call, offering to drive us where we needed to go if we would reimburse her for gas. Later that morning she picked us up at the Super 8 hotel, loaded our baggage into her classic 1981 Oldsmobile Cruiser's spacious trunk, took us to Budget and waited until she was sure we were settled. Then she returned to Cloverdale to oversee Cecil's towing the car from North County Automotive to Santa Rosa. Although we were not able to use Bob's repair services, Susan demonstrated the epitome of customer service and good hearted humanity. read more

They came highly recommended. But we can not recommend. They quoted a price and we agreed verbally. But the quoted price seemed high, so I checked around and found that she over charged for an hour. When I questioned it, office person said she would show me the how the hours were figured when we collected the car. When we arrived to collect the vehicle and pay, she refused to show us anything. "If you want the car, you have to pay." After we left, we looked under the hood and found a hose clamp and screw not attached to anything--just laying under windshield wipers--but don't know were it goes. Not professional. We are taking the vehicle to a reputable repair shop. I expect she made a mistake with the model so she compounded the problem by not trying to make it right by at the least taking a look at the book time proof we brought with us, "I don't care what you have there". If there is nothing to hide, why hide it? I don't begrudge the money for the work they did, but when you make ten times less than their hourly rate, it hurts a lot. "Book time" is standard in the industry where a shop can look up the number of hours it will take to repair something. I suggest you check the book times yourself by going to the county library online and look it up first. She was rude and disrespectful, then she said "don't come back!" Just sad. Reading some of the other reviews, maybe she was having a bad day, but most reviews are quite old. Unfortunately we had to file a complaint with state department of Automotive repair. read more

Bod and Sue are always super nice and make taking your car in stress free. I've always had good results in my repairs and service. Bob is also super quick about getting my car back to me so I dont have to worry about getting to work or school. read more

I have been taking my cars to North County Automotive for years now. Everything from my clapped out 40 year classics to my new rigs. They have always been able to diagnose the vaguest issue I have posed to them. Bob and Sue are willing to work with you if you have a budget, and help prioritize and schedule maintenance on your vehicles. I have always recieved exceptional work and a quick turnaround. I always have and will continue to rely on their expertise. read more

I had an overheating problem with my car that another repair shop couldn't identify. Bob at North County took one look under the hood, saw that something wasn't connected to the radiator, and that was that - no charge! Since then this is the only place I will go. Bob is very skilled - in fact he is an artist. read more

Fast and professional service. They knew exactly what was wrong. Love keeping my business local. Quality parts installed.

Overheated towing a camping trailer over mountains to the coast and limped back into town late in the day. Two shops declined to look at the problem but Bob at North County Automotive stopped what he was working on to diagnose the problem. The truck needed a new radiator fan, but it was too late to get one that day. He said he could get a new one by 9:00 tomorrow and sure enough it was waiting for us when we came back at 9:00 the next morning. 1 1/2 hours later we were on our way. The price was very resonable and he went out of his way to help a traveler in distress. I just wished he would relocate to Napa so I could give him all my business! You do not find many mechanics like Bob anymore- top notch. read more

Fixed my A/C ASAP and at a really great price. We were treated to the finest in Cloverdale hospitality. You know, like locals. Thanks Susan, Bob & Co. You should just stop in to say hi, even if your vehicle is running ok. read more

Here are some true professionals - Bob and Susan. Bob will be honest about your car's "problems" and, in his genius kind of way, fix them for a fair price. Susan will handle the rest: The communicating (good news or bad); The transporting (auto parts or humans); The ambiance... Really? You don't think an automotive place can have ambiance? I live 45 minutes away and trust no one but North County Automotive to service my cars. I have been a loyal customer for 14 years.Thanks to North County Automotive, I am still driving a 2002 Toyota Solara with 241,000 miles. Every weekday to and from San Rafael. 500 miles a week and still running like a top. Think about it. read more

Great place! Bob and Susan are truly wonderful people! My car was dying along the highway passing Coverdale and I just barely made it to their shop until it completely died. They were able to fix it very quick. I found them to be completely honest and caring and I would trust them wholeheartedly for my repairs. I'm even thinking of driving an hour out of my way to take my car here next time if it were to have any problems! Hard to find people like these two. Susan even drove me downtown for my ride and picked me up when I came back. Very nice! They did great work and I would recommend. Thank you Bob and Susan! read more

Bob is the greatest: Friendly, funny, and an excellent mechanic. He keeps my car in perfect running order.

I took my car to North County automotive after being told by a tire shop that I would need to have new brakes & my rotors resurfaced on my car. I live in Cloverdale so for the convenience I decided to keep my business local and go to North County automotive. Not satisfied! Rude rude rude they botched a basic brake job twice and installed parts that were faulty. I ended up taking my car to a differient shop to have brakes inspected they informed me that I needed a breake job; just a couple weeks after getting them done by north county auto . When I went back to talk to them about it they wouldn't even stop to take the time to look at the paperwork I had from another mechanic determining that my brakes needed to be completely redone. Don't trust these people They were very unprofessional! read more

We had a few different overheating and belt issues with our car on our way down to San Fransico. We stopped by the shop first thing in the morning, and both Bob and Susan were incredibly helpful in diagnosing the problem. They fixed it within two hours and sent us on our way, everything working great. Great people, fast service, very pleasant experience. 10/10 would recommend!! read more

This place is great. I was driving through Cloverdale on my way back to San Francisco when my check engine light came on. Yikes -- I was 90 miles from home. I had seen a sign for "North County Automotive" and decided it was my best bet. What a lucky break for me. Bob, the mechanic(and owner), was able to quickly diagnose the problem -- I needed a new oxygen sensor. Susan, the office manager and parts person quickly located one, picked it up and got it to him. In a very short time my car was repaired for a very reasonable price and I was on my way. Excellent, professional service and very nice people! read more

I have needed work done twice while in the area and swear by these folks. Bob and Susan have provided quality work at a great price. And you get a warm greeting from BelAir, their super cool shop dog. read more