The office staff is professional, friendly, and helpful. The facilities are beautiful and clean. Dr Frasier is a master of his craft. He is kind, attentive, and extremely good at what he does. I trust him with all my treatment. When he performed my vasectomy he was meticulous and thorough. I followed his instructions and had almost no pain. Two days later I went for a 1.5 mile hike. Based on my experience I would highly recommend North Coast Urology and especially Dr Frasier. read more

Had a prolapse surgery with Michael Shapiro. Sadly, after told it was a success and no conversation of failure at any point- within 2 mos the prolapse was back only now i had less strength as I endured a 5 hour surgery and wasn't allowed to lift or exercise for several months. It was a disappointment for sure as i liked the doctor but who knows what goes on when on operating table??? read more

Don't listen to these bad reviews, I just saw Dr Shapiro and he was the best urologist I've ever seen. Very compassionate, extremely intelligent, and spent a good amount of time with me listening. Highly recommend read more

Got in to see Dr. Shapiro within a couple days, even though I was a new patient. The was very caring and listened to my needs. Would highly recommend read more

They are the best !!! Dr Shapiro is awesome!!!! He's the real deal and is a miracle worker read more

North Coast Urology - Very happy and satisfied patient of Dr. Robert Shapiro - Urologists Near Me - Oceanside, California

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Worts experience. First time seeing a urologist. There is no point of making an appointment at this business. You will still wait 30 minutes and the front desk does not seem to have the patience for their elderly patients. I saw Dr. Robert Shapiro in three seperate occasions for the same health issue and concers and I would have to explain my syptoms each time I was there, he was very dismissive to the point where he just made me uncomfortable. He seem very irritated and annoyed like if I was wasting his time with my health issue and concerns. To conclude Dr. Shapiro said to me that he had no idea what was going on with my health and to enjoy my holidays. Terrible experience seeing a urologist for the first time. read more

Waited for 45 mins past my 2:45 appointment with no explanation or warning that the doctor was running 45+ minutes late. Waited 25 mins in the waiting room and then was called back to wait another 15 mins. The lady escorting me to the exam room apologized for the delay in getting called back but provided no updates during the 15 mins I sat in the exam room. I walked out to the front desk 45 mins after my appointment time and asked for my copay back. Communication people......Let us know if you're running excessively late. read more

Going to a proctologist is not something I look forward to, generally. But for the five years I've gone to North Coast Urology a prostate exam I can't complain. Because of my age I go annually, and the examiner, Dr. Guerena, has consistently given me a thumbs up (not a pun). This result motivates me to take care of my prostate, and keeps me coming back for the encouragement I need to do so. Thank you for your service. read more

This review is about the staff and not so much the doctor. My father had an appointment with Dr. Shapiro at 2:30 on 8/12. Elizabeth, the front desk staff, was addressing concerns about getting paperwork done before the scheduled time. The way she went about it was pushy, impolite and over the top. She needs to relax and not demand things from people. Her communication skills are lacking. The way she treated my father was not okay and was apathetic. She also blamed him for losing his DL after she gave it to him, but in reality, she placed it under a clipboard at the time. Do better Elizabeth and no one wants to hear about your grandson/son cussing out your sister at home over the phone. Talk about that in private, not in public you landwhale. read more

My wife was referred to a urologist after being tested for a UTI. She went to North Coast Urology and was seen by Dr Vilchis. After the visit, we got a survey for the visit. This is what my wife wrote: My visit last week was the first time ever to a urologist. I didn't know what to expect. The young lady at the front desk was friendly, welcoming, and helpful as was the young lady at the checkout. There were two issues that I wish were different. 1. When I was leaving the office I did not get an after visit summary that described the highlights of my visit. I was able to schedule my next visit at checkout. The summary is something I hope I can get when I return. 2. I have trepidation returning for further visits because there seems to be a lack of privacy in the exam rooms. The exam room I was in was directly across from a nurse station. While lying on the exam table with my pants down, when the door opened there was direct site from everyone behind the counter and from staff and patients walking the hallway. There was NO privacy curtain to protect me from other's eyes. If the door opened on the other side it would provide the needed privacy. I discussed this with my physician and was told the issue was raised 'but the male doctors did not agree.' Well doctors, it matters to me. As a senior woman with different morals than what prevails today, I will not let someone treat me with such disregard. If my urologist thinks I'm going to agree to a pelvic exam without the privacy I seek, think again. If this office continues without regard for patient privacy I will take my business elsewhere and make my complaint public by a negative review so other women will be spared my unfortunate experience. My wife returned for the follow up visit 8 weeks later. Dr Vilchis insisted on a pelvic exam "otherwise I can't diagnose or treat you." There was no privacy curtain in a different exam room and the door opened to expose the exam table. My wife looked up at the ceiling and said she wasn't ready for that just like last time she was in the office. Dr Vilchis closed the patient folder, and we won't go back. read more

Dr Frazer is exceptional urologist! He helped me understand what is exactly causing the problem and how the body works to address the problem. I went to scripps first, the Jr Dr at scripps suggested me medicine without understanding the impact to my body. It would have been devastating if I would have listened to the Scripos Dr. I'm so glad with recommendation from Dr. Frazer it works great. I will highly recommend North County Urologist Dr Frazer. Office experience was also great. read more

BEWARE! If it bothers you that you don't get a call back or a call back about ANYTHING! Don't go here! Dr Frazier is great. His staff. Not soo much. Wow No phone calls returned (even when u call multiple times, I'm saying MULTIPLE times! No test results given, but instead will LIE, to you on the phone saying they don't have results in when really they do. Sooo beyond frustrating They DONT care about patients health here which is soo beyond sad. Will be on hold FOREVER as well. Def looking elsewhere. They lost my trust. read more

First visit to establish as a new patient. Dr. Vilchis was knowledgable, thorough, calming, informative and all around amazing! She even knew my previous urologist which me feel understood. Office was clean, comfortable and inviting. read more

I saw Dr. G. over 3 weeks ago and am still waiting for his office to contact me about scheduling my surgery. This leaves me with an unsatisfactory view of the practice and questions about receiving medical care in a timely manner. read more

Dr. Guerena has been mu urologist for a number of years now as i have suffered bladder infections regularly since I was 16. I am now 58. I also have had Kidney stones that had to be removed. Dr. Guerena has been patient, understanding, and purely professional every time I have seen him. His diagnosis and treatment are always spot on. I will never go any where else. His kindness always makes me feel at ease and he is ready and willing to spend whatever time it takes for me to understand what is happening. as for the office staff, they are friendly and accommodating. The office is always busy. That should say something all by itself. E.K. read more

After a surgery, I was referred here for a dark spot on my kidneys. From my original call to arrange an appointment to my check out, things went smoothly. Dr. Frasier was the best, he assured me that there was no problem with the spots on my kidney. He even called a couple of weeks later to make sure I understood what was discussed and if I had any questions. read more

For a nursing student, I would never treat a patient with the disrespect that I received here today. I have never been so belittled by a nurse and a doctor in my entire life. Before the operation even started I was disrespected by the nurse and second-guessing my questions to her questionnaire. I felt so uncomfortable with the presence of this young nurse that I had to leave the facility, I did not want this nurse touching me or being rude to me anymore so I had to leave. The doctor was somewhat nice and understood the reasoning why I left which goes beyond the disrespect that I Encounteredthat day. don't go here if you want to wait a long time to be seen and for unclear information on what they are going to be performing in your procedure. Don't go here if you don't want to be disrespected and belittled by young nurses. I felt as if my age had something to do with the way that I was being treated. As a young nursing student I would never treat any of my patients this way. read more

The office was clean, the staff was friendly and helpful, and the doctor was knowledgeable. The doctor wrote me a prescription to get an antibiotic before my test results came it so I could start it immediately and I appreciated that. The outside lab took a few days but that's not in their control all and all it was as good as an experience with an infection could be read more

Dr. Michael Guerena always explains the procedures very well and his many years of experience gives you great peace of mind. His entire staff is very attentive and professional. I would not hesitate to recommend Dr. Guerena and North Coast Urology for urological problems. read more

Dr. Jason Phillips and staff (esp MA Kiara!) are fantastic!!! Upfront, the facility is gorgeous & modern, with state of the art medical equipment and devices to offer a variety of advanced treatments and outpatient procedures. However, the highly professional yet welcoming nature of Dr Phillip's and his attentive assistants is truly what makes this practice stand out in North County. Dr. Phillips is extremely personable and relatable with patients, which is a gem nowadays in healthcare. His intelligence and experience within this specialty is apparent, yet he is always eager to empower the patient to be an active and informed participant in their treatment plan. He's clear & confident in his practice, yet considerate of his patient's comfort and consent with their plan of care to genuinely build a Provider & Patient Team! I am very satisfied with my experience so far at this clinic. Dr. Phillips provides a much-needed refreshing & modern perspective and application of the urology specialty which is crucial in the advancement of patient care and treatment. Thank you Dr. Philips & Staff!! Keep at it and always great to see you all :) read more

We went in for a consult for my husband (70 years old). Neither of us have ever seen a urologist before. The staff and waiting room experience was awful. They showed no discretion and were rude. We were seeing Dr. Frasier for the first time and he had not even looked at a test result that had been sent to him. Once we pointed that out, he went and looked. After a VERY uncomfortable prostate exam and reviewing the results of the sonogram we were moved to his office where we were left while he ran from room to room seeing to other patients. He finally returned and delivered very bad news as if he was talking about the weather. We were then moved to a third room and told we had a few minutes to choose one of 3 very bad options for treatment. We were still in complete shock and did not totally understand the options and all of them seemed horrible. My husband chose one within a few minutes still in total shock. We were then moved to a 4th room and treated very roughly and sent on our way with a box of supplies and told to schedule another diagnostic test. I felt Dr. Frasier listened but did not hear our concerns and was somewhat oblivious to the complete shock this was to us. We are very fit, very active people who were leaving on a ski trip and this news was potentially life altering for us. We walked out of there and just burst into tears. It was awful. I vowed to never return and we found another urologist the very next day. The complete difference in the office and the demeanor and care that our new urologist has shown has made all the difference. Even if we end up with the same conclusion he is listening to us and hearing our concerns and wants to work with us to find a solution that works with our busy life style. I think Dr. Frasier has been doing this too long and has lost all compassion. So sad. No one should be treated this way when dealing with a life altering diagnosis. We should demand so much more from our healthcare professionals. Go somewhere else! read more

Dr. Bradley Frasier is a VERY caring and compassionate professional .He took the time to go over my Kidney Stone surgery and stint removal .He broke it down in a way that put me at ease .( I was very nervous about every thing ) He has a outstanding bedside caring manner . His staff at the office is very caring, ,professional and compassionate as well . They put me at ease during the stint removal .You can tell they like Dr. Frasier cares about you and what your going through . I would highly recommend Dr.U Bradley Frasier as he is the very best in all does. Thank you, Stu Greenhut read more

Top-shelf service all the way. I was greeted promptly. Seen expediently. Felt totally cared for as the nurse, physicians assistant and the doctor himself were all involved for different reasons. Nurse: vitals and later, urine test, still later, prep and clean up for sonogram and pelvic exam. PA: discussed medical history, the meds I am on, did purposeful abdomen prodding, asked how everything was working with the meds I was on. Doctor: sonogram, pelvic exam, assembled all results and with the PA, discussed treatment. I went in with a drug my neurologist gave me that made me 70 percent better (not bad in my book). But the doc said that was really good for only 12 hours and I really should be on stuff that helps me 24/7. This urology group wants me to be at 99 or 100 percent happiness with my treatment too. Not just 70 percent. Awesome! read more

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Dr. Frazier is an excellent surgeon and is supported by a caring and warm staff of assistants. He successfully performed a difficult prostatectomy on me and another to clear a blocked urethra (scar tissue). He followed these up with several visits to my hospital room and calls to my home. Earned all 5 stars! read more

Dr. Bradley Frasier is one of the most caring doctors I have ever been to. Of course it is a sensitive situation, but Dr. Frasier and his staff makes the process easy and professional. Dr. Frasier has a wonderful bedside manner where he actually talks with you and never rushes you. I especially love the fact there is little wait time. He is prompt and attentive. The staff is amazing as well. So personal and makes you feel like a friend. 9 Years ago, Dr. Frasier found cancer in one of my kidneys. I was sent to Tri City Hospital immediately where Dr. Frasier skillfully removed the cancerous kidney. He was so excited to say he was able to remove all the cancer. Even after 9 years, I still see Dr. Frasier for a yearly check-up. I'm still free from cancer thanks to Dr. Frasier. If you must go through something like cancer, I'm grateful I was in the hands of Dr. Frasier! Thanks Dr. Ed C. read more

Very consistent -- consistently late, that is. No notice until way after appt time that everyone is pushed back. These folks clearly don't feel that their clients time has any value. I'm going to look for another provider. There MUST be better choices ... Follow-up: they stuck us in one of the rooms for a while, the doctor showed up, explained what had been explained on the previous visit, and that was it. This could have been done over the phone, with a LOT less time wasted. read more

I went to NCU for a Vasectomy. The staff was very friendly and helpful. When I went in for the initial consultation I don't think I sat in the waiting room more than 7 minutes. Dr. Jason M. Phillips was my doctor. Very professional and explained the procedure and possible post procedure complications quite well. He suggested a local anesthetic but said we could do anesthesia if I wanted. The day of the procedure, I was a bit nervous and I get a little silly when I'm nervous. Dr. Phillips did a great job of playing along with my silliness while remaining very professional. The best part is that the next day, I hardly felt any pain or discomfort. I take this as Dr. Phillips performing the procedure quite well. Thank you Dr. Phillips and the NCU team! read more

Don't waste your time here. I called and made an appointment for what I thought was a kidney stone. It took a week to get in - I was okay with that actually, would of liked to of gone in sooner - but it is what it is. However, once I got in I barely got the time of day. Doctor came in, asked me to pee in a cup, then said I was done and that they are ordering a ct scan and will get ahold of me. Well THAT NEVER HAPPENED. I didn't hear anything for about 2 months, when I did it was to say that I owed them $250. I never received any treatment, and scans, any diagnosis. While the doctor was not horrible, the staff is. Please do not waste your time at this place. read more

Dr G is great. He preformed my kidney surgery and has always been very nice and upfront. The front desk staff on the other hand is the worst. I've never been in such an unwelcoming office. They're rude and cut you off when you speak. They never answer the phone or return calls. They forced me to pay a copay when I tried explaining to them that we've hit our catastrophic cap and told me I'd loose my appointment. They talk to you like your stupid. If you don't like being spoken too like a toddler don't come here the staff will ruin make you severely uncomfortable. read more

I have been seeing Dr. Guerrera for about 10 years now. I want to enthusiastically recommend all of his staff for the outstanding care that I have received over the years. Very few turnovers except for some military spouses. Exceptionally noteworthy two new hires Madelyn and Givila. Anyone seeking a urologist Dr.Guerrera is the best in North County. read more

Great staff and on time appointments. I see Dr. Vilchis and found her after many terrible doctors. Smart and patient-centric. I Will stick with her! read more

I was in the hospital for four days with a URI. They treated me with antibiotics. After I was released I still had a serious urinary problem. My Primary doctors recommended I go to North County Urology and see Dr. Mike Guerena. I explained my problem to the nice front desk people and had an an appointment with him in two days. He had a temporary solution and turned me over to two nurses, Giulia and Collette. They were very helpful and patient oriented. The taught wife and I how to cope with the device. You could tell they loved their jobs. Dr. Guerena directed me to the desks where they make appointments.He explained and I made another appointment. At that appointment he explained the solution to the problem would no doubt be corrected if I wait until I the scheduling department called and gave me a date for an operation I followed his advice and met him at the hospital for the operation. To make a long story short the operation solved my problem which made me, an 89 year old man very happy. I've been to many different medical offices in my long life and will assure you this is one of the best organized firm I had the pleasure of visiting. Pat G. read more

My husband had an enlarged prostate and was miserable. He was prescribed medication after medication, none of which worked. It was horrible. Finally,​ my husband went to North Coast Urology to see Dr. Phillips. I am a nurse and know a good doctor when I see one! Dr. Jason Phillips is extremely talented. Dr. Phillips placed a Urolift to open up the prostate​. Now my husband is great, no more looking for the men's​ room every 5 minutes, no more meds, no more getting up all night to urinate! The procedure​ was short, and ​improved his quality of life immensely​. Share this with your men, ladies, don't let them suffer from​ an ​enlarged prostate​. Men, go for it, you'll be glad you did! read more

When I informed Dr. Guerena that my most recent prescription of a medication I have been taking for about a year (and has been very effective) was of a completely different size/shape/color and of no effect whatsoever (even the usual side effects were no longer present), his shocking reaction was "yes, sometimes our vendors use different suppliers, just go ahead and increase the dosage". This is unbelievably sloppy and incredibly dangerous! I have no idea what's in these bogus pills and nor does he! read more

Last June 2017, I went to Dr. Bradley L. Frasier for needed surgery. Doctor spent more than a couple of visits with me to understand what was needed and explained clearly and with pictures all facets of my pending operation. He provided excellent post - operative care. He responded to my portal emails very well I thought that his staff provided excellent support towards getting all of my needs met. They are responsive and in a timely manner were noted. I prepared my questions ahead of time which I think added to my excellent experience. read more

If you are looking for a Urologist who is consistently 40 min to 1 1/2 hrs late, answers questions with sarcasm & derision, loses lab test results without apology & seems to not own a hairbrush, Dr. Carolyn Vilchis is the Urologist for you. Not me. read more

Outstanding! Dr. Frasier performed prostate surgery and did an excellent job. He was very attentive. Listened to my concerns and answered all my questions. The surgery went as expected and he provided good pre-op and post -op sessions I was very pleased with the result. read more

I had TURP surgery Dr Fraser was my Surgeon. Was everything perfect of Course not, Life isn't perfect BUT I can go to the bathroom, I don't have to worry about it anymore. Dr Fraser always leveled with me and told me the truth on pain. Dr Fraser even read my EKG correctly which my primary hadn't done in 10 years and insisted i go to a cardiologist which i did . i had a a heart attack years ago that i didn't even know about !! and now I am taking care of it properly He Saved my life !! Amazing Doctor These reviews criticizing the staff and wait times are ridiculous Dr Fraser and his staff are kind compassionate and always willing to help read more

The lack of follow up here is disturbing. If you want any kind of treatment for any actual medical issues please go elsewhere. I called and called and called for updates on my test results (it also took calls and appointments to get tests requested for issues i had been seen in the ER for), to find out if the doctor needed to see me to review my tests results or even see me for a follow up and never heard back. I never heard back except when they wanted a payment. At least i know they are able to make outgoing phones calls, too bad it's only to ask for money and not to return patients calls. This place was a waste of time and money. My insurance company should sue them to get their money back. I work in the medical field so I have even more patience for doctors offices because I know how busy they can get and I understand they can get behind but this office doesn't seem to care about providing care to their patients. Please don't waste your time or gamble with your health by going here. I am so incredibly disappointed by North Coast Urology. read more

Service is BAD. Staff seems to be immature and are very rude! Go else where. This is a very unprofessional facility and do not have patience for their elderly patients read more