The Central Office was recommended by the campus director of my school to complete my LiveScan…read morefingerprinting. I haven't had my fingerprints taken in years and the last time, I think I went to the sheriff's office in Marin County and had to return because my prints weren't clear enough. They offer walk-in LiveScan services and the small storefront on the east side of 4th Street was quiet when I dropped by this afternoon. The two employees were chatting pleasantly and greeted me right away when I entered. Rachel spotted the forms in my hand and guessed correctly that I was there to have my fingerprints taken. Sure enough, like I've experienced before, the first try was unsuccessful. I don't have pronounced ridges on my fingers apparently, but they had a gel that she asked me to rub on my hands and the 30 seconds later we were good to go. Second time was the charm! I'm happy to report that my school covered the costs, so I wasn't privy to the charges, but I was in and out in under 10 minutes. I also checked and found that they offer private mailbox services and can ship via UPS, FedEx and DHL, so the next time that I'm on that side of town, I'll definitely remember them!

Very last minute I was advised to come to The Central Office for Live Scan fingerprinting necessary…read morefor graduation and scheduling of state exams because the machine at my school would not take them due to dry skin from extra hand sanitizing. The paper I was given said they were available Monday through Friday and to call for Saturday. I called late Friday as soon as I was given the paper and no one answered. I checked online hoping to find more information and their website did not work. I arrived Saturday morning when they opened so that I could make it back to school to complete the paperwork an hour later. When I arrived there were no other customers. I politely explained my situation. The clerk said that the program was not available on Saturdays and there was nothing they could do for me. I left feeling so sad that I had spent the last two months working hard in my class to not be able to take the state exams because my fingerprints were harder to take. I called another location and explained my situation and they said that they would make an exception for me and to come in. Thankfully the other location was kind and compassionate which allowed me to complete my paperwork for graduation and sign up for the state exams. I do not recommend this location. I do not think that they care to help others which is bad customer service.

I'll be honest-- I have never had a bad experience at this UPS Store! Everyone who works there is…read moreextremely efficient and knowledgeable. I do have to admit that Riley is my favorite. I often have to send packages overseas and he makes this experience so easy as he is an expert in all things global. I believe he is also a licensed notary! It is worth the drive if you live a little bit farther out. You will not regret it. Thank you so much to UPS and Riley, for all the years of excellent service!!

My wife has had several terrible experiences lately with bad service on Amazon returns from this…read morestore. Twice they have made errors with the same package and the employee here not properly labeling the package therefore it was returned to our house and not to amazon. I waited to see if things would get better because everyone has a bad day. But now this is the third time they have made a mistake but this time it is much worse!!! My wife brought her $500 Dyson hair dryer here to return to Dyson for repair and Dyson just emailed my wife saying her package did not contain a hairdryer that it had a back scratcher in the package. This place or their carrier has some answering to do!

He did a great job on my author/book posters! He is knowledgeable, careful and does quality timely…read morecompetitively priced work. He's my go to printer!

Ivan is amazing!…read more It was Saturday. I had a meeting Monday and desperately needed my art book and sculpture business plan printed to present to a group I was meeting with for the first time. I googled printing companies and found Santa Rosa printing. They were closing in an hour! I called and Ivan offered to wait until I could arrive, because the files were too large to email. Holy moly, the print job was incredible! Great detail in the images! And he had them ready for me in advance of my meeting in San Francisco! He really went beyond. I am so deeply appreciative and cannot thank him enough. Thank you Ivan!

I have used this UPS Store well over a dozen times, and I can honestly say it is the best customer…read moreservice I have ever experienced. The entire team here works together seamlessly, they're professional, kind, and efficient. You can tell the owner knows exactly what she's doing because the staff reflects that leadership. It's honestly astonishing to read some of the negative reviews!! they can't possibly be about THIS location. I've worked in customer service for over 20 years, and I know what excellent service looks like. This store has it. Every single time I've been here, they go above and beyond. As for the people complaining about costs: running a small business isn't free. Everything, from receipts to packaging materials has a cost. That's reality, and this store is fair and transparent about it. I cannot say enough about this location. It's exceptional, and I will continue to trust them with my business.

Hands down, the BEST UPS Store I've ever been to!…read more I don't normally go out of my way to write reviews, but this UPS Store deserves every bit of praise I can give. I live in a neighboring town, and I gladly make the drive here because the level of service and value is just THAT good. The management is phenomenal, friendly, professional, and genuinely invested in helping every single customer. You can tell right away that this store is owned and run by someone who truly cares, not only about their business but about the community they serve. It's rare to find that these days, and it makes all the difference. Whether I'm shipping a package, printing documents, or needing help with something random, they go above and beyond to make sure everything runs smoothly. They're fast, efficient, and always greet you with a smile. It never feels rushed or transactional. It feels like I'm supporting a local business that actually appreciates their customers. On top of all that, I've learned the owner is super active in the community through pleasant conversation we've had, which makes me feel even better about supporting this location. It's the kind of place where you leave feeling taken care of and a little bit happier than when you walked in. If you're looking for excellent service and a team that genuinely cares, this is the UPS Store you want. Worth every mile of the drive.

Dropped in at the last hour of the evening before closing and had great service from the staff on a…read morerush job. Staff were helpful and showed me ways to do my project and to save money although I didn't choose that route; I appreciate the feedback and information. Much appreciated! Above and beyond. Wish I took their names for this review.

It's expensive to ship packages but every thing is successful, unlike USPS which loses our packages…read moreregularly.

I work for a family as an assistant/home manager. When they want something, they get it and in…read moretime for their events. I was tasked to print a photo and have it framed within a couple of days, tops. I went to The Lab and met Jennifer. What a lovely woman and helpful, accommodating, friendly, creative, and suggestive. All qualities I was in need of. She rushed my order, did an amazing job blowing up a smaller pixel photo to a large format using computer techniques. A real pro, she was able to tell me what sizes would work according to what we have and what photoshopping can do. We decided on something , I ran to get a frame, and she put the whole thing together, charging hardly anything for all the things-- rush job, putting the finished product into the matting and frame, etc. I also met her partner (I assume), another woman, and Jennifer told me, "We are a small business, it's just she and me." Cool! I will be returning to this business for future projects and I recommend you consider them for your printing needs!

Oh my goodness! They did an amazing job. I brought in a photo that was from 1986. I wanted to make…read moreit bigger and they did such an amazing job! I was almost in tears. This was around the holidays and they were able to get it to me before Christmas. I'm so happy how it turned out. I highly recommend checking this place out.

I had a chance to interact with this company when I went to interview for a position, I applied and…read moreI was called in to interview, I felt I had a chance and I was happy to go interview. I was nervous because I am not a youngster anymore. I have a lot of knowledge and capabilities of this type of industry. Going In there I felt I had a good chance, but once I saw the look on the interviewers face (Mike) when he saw me. I knew I no longer had that chance. He was expecting a younger person not a man of my age (older). Needless to say I have not heard back from him, which he promised he would let me know regardless of the outcome. I guess older people are not a good look for his company? Isnt that called discrimination? That's what it seems like to me. As soon as those words came out of him "We still have more interviews to do". I knew I would not be hearing from him again. The weird thing is that I picked the last interview on his list, so how could he still have more interviews to do?? AGE Discrimination Loud and clear!!!! I So if he does not hold his word to a prospective employee if anything out of respect, I doubt he does much better with customers and or workers. Sad to say I am very disappointed in this company and if I had a chance to do business with them, I would choose not to.

I've been working with draft tech for13 or so years. As a quilter they print patterns full size or…read moreany size I want, make color copies on great paper, their prices are very good, and the service is excellent. I can send them my order via the computer and pay over the phone. I highly recommend their services and products. Rhonda D

I have used Clone for work stuff before so I knew where to go when I needed some binding done for a…read morestudy guide for my masters program & they quickly fulfilled my order thoughtfully and carefully! As always, thank you!

Great local print service, easy to work with, and affordable prices. Thank you Clone Print!read more

Exceptional customer service! I could not ask for better service! Amanda was amazing, patient and…read morevery helpful to walk with me through the return process to Amazon. I had some labels to print and boxes to return as well. I got great Snoopy stamps and this is truly a great hub for all of your shipping needs! I will be back! Thank you!

Great efficient service with one of the friendliest and helpful staff ever…read more A pleasure doing business there.