This review is being writing several months after the actual move so that my wife and I could cool down and respond in calmness. First of all, the people from North American/Best way moving and storage Inc., from the move consultant and coordinator were professional in every way, however the problem starts with the sub company that north American contracted with. The actual long distance driver and the loading crew picked up in Springfield, Missouri. Not only were the movers dropping and mishandling our furniture, it was the drivers responsibility to monitor the movers in a professional way and help them if they needed attention.
My wife and I was watching this circus and cringing throughout the loading episode. I even commented to the unprofessional driver, that our goods were being dropped and mishandled. Not only did he admit that he was responsible, just shrugged his shoulders, like there wasn't much he could do. When our household goods reached Prescott Valley, many of our household goods were either broken, scratched, or completely missing. When I talked to the Truck driver about the movers in Missouri, he commented that they expected a tip! Are you kidding me!! The way they handled our household goods!!!!! I didn't realize how much of our goods were scratched, damaged, broken, or missing until after the moving van hard left our home in Prescott Valley. When I called Customer Service at North American, they were polite and offered to help, but reminded me that we paid less when we optioned a $500.00 deductible off our moving price and would not replace or fix the damage goods unless they exceeded the $500.00 deductible. I had no way to tally up the damage and decided not to pursue the claim, because to this day, some of our boxes are still unopened. I'm afraid to look in the boxes. We decide to cut our losses and move on. To this day I am disgruntled and disappointed with this experience and just need to let some know. This a message to anyone who will listen and consider using a cross country mover. BEWARE. These drivers and movers have no respect for peoples belongings. read more