I truly appreciate Brian Henderson & Will for their attention to detail & willingness to answer all…read moremy questions which made this process seamless! We arrived right before closing time, and they did not rush us! The entire staff was welcoming. They explained the features of the car, went over the carfax, and agreed on fixing a cup holder that was malfunctioning without haggling. Their patience & expertise made all the difference! We commend you for your exceptional service!

Absolutely game changer in used cars. BEST price around, the nicest people to deal with, and I was…read morecompletely comfortable without feeling any pressure at all. SO much better than any other experience in a long time. Will was wonderful to us!!! Ask for him! 30-day best price guarantee is marvelous!

I know this review is lengthy, however, it is worth the 5-minute read and may save you headaches…read moreand heartache. We purchased a 2023 Jeep Grand Wagoneer from Tim Short Ford in LaFollette, TN in April of this year. The vehicle had less than 13,000 miles on it at the time of purchase. The day we picked the vehicle up from the dealership, the vehicle had not been properly detailed as promised. Upon further inspection of the vehicle when my wife arrived home, she found illegal drugs in the vehicle. We immediately called the dealership to address the situation, stating that this was unacceptable. We had the vehicle personally detailed, to which the dealership did reimburse us. On April 24, 2025 (8 days after purchasing the vehicle), we returned the vehicle to Tim Short Ford to have a ceramic coating applied to the vehicle (a service the dealership provided at a cost of $895.00. Prior to purchasing the coating package, it was explained to us in detail that the ceramic coating application was a multi-step process (cleaning, paint corrections...) prior to the ceramic application. When my wife picked the vehicle up upon completion of the ceramic coating, she questioned why the vehicle was so dirty. The response she got for the dirt being on the vehicle was that the coating was applied at an offsite location and that the dirt accumulated on the vehicle on the way back to the dealership. As a result of our skepticism, we took the vehicle to a detailer here in Knoxville (who specializes in this type of coating), and upon inspection told my wife that ceramic coating had never applied to this vehicle. I called the sales manager about it, to which he stated that the service had been completed. During the phone conversation, I asked for a refund in the amount of $895, the price we had paid for the service as we had an independent third-party state the work was never performed. The sales manager stated that he would need to speak to his managers for approval. On May 14, 2025, on the way to the Jeep dealership here in Knoxville (to address several issues with the battery, alternator, and computer system) the vehicle was started throwing error codes and ultimately shut down the vehicle while my wife was driving down the highway. The vehicle was at the Jeep dealership for 8 days requiring extensive repairs. Upon completion of the work at the dealership, we reached back out to Tim Short Ford regarding all our issues with this vehicle, including the ceramic coating. On June 9, 2025, Tim Short Ford sent my wife and I settlement paperwork for the ceramic coating. This paperwork wasn't solely for reimbursement. By signing this settlement paperwork, we would be releasing Tim Short Ford from any further liability regarding the Wagoneer going forward. In addition, there was a disparagement clause in the document stating we would not post anything on social media or any other platform regarding our experience with Tim Short Ford. We never signed this paperwork because we wanted our voice to be heard. Prior to writing this review, we reached out to James Brafford, who is a Partner and General Manager of the dealership detailing our experience. Thinking he may want to know how his dealership is being ran. He briefly responded to my email saying he would personally investigate the situation and get back to us. That was on September 6, 2025, and we have not heard anything back from Mr. Brafford since. Based on what my wife and I have experienced and briefly detailed above, I question the ethical and legal practices of Tim Short Ford in Lafollette, TN. From the illegal drugs found in the vehicle to charging for work that was not performed (and validated by an independent third party). Proceed with caution if you decide to do business with this dealership.

Tim Short Ford of LaFollette Dec 12, 2025…read moremcongdon Don't EVER buy from this dealership. I have purchased two Vehicles from this location. one used and one NEW. Both times I regretted it the after service is a complete joke. They contact you Thru a text message and tell you that I need to schedule recall service. Tell you to text them back. Then tell me my appointment is 12/8/25 @ 10am. The next day they texted me back saying sorry they cannot do it that day. Rescheduled it for the 15th @ 10AM. Then text me back four hours later saying that they apologize and they cannot do it AGAIN. Rescheduled it for the 22nd @ 10AM. Then text me back two and a half hours later saying that they apologize and they cannot do it AGAIN. I called ford recall assistance center they are sending me to a Ford Dealer RAY VARNER FORD in Clinton. Made an appointment, and have it scheduled. ONE TIME! All they want do is sell you a vehicle, not support you after the sell, NEVER EVER AGAIN!

I can't thank these 3 men Doug,Billy,and Barry enough. They not only saved my family but my…read morebuisness. A month back my motor in my semi truck quit running. I was towed to there buisness and had the motor replaced and repaired. The cost was more than expected and could it get financed for the whole amount. But with the help and thinking of these 3 men mentioned above. We got the repair financed. I got my truck out of the shop and I'm back to work saving my buisness and family. I want to say I don't know who the mechanic was. But the motor runs great and quiet. The little extra work that was done was unexpected and I was surprised by that. I thank you. So if your truck is ever broke down south of Lexington,Ky. I recommend you get to Worldwide Equipment for your repair.