Had SCREEN sliding patio doors, on 2 different patios,
that just would not stay up, or roll easily.
I had paid a Handyman to rectify... but, now, I needed someone to measure, install, so that all would work perfectly.
Called Steve Norman's Doors. He scheduled 7-7:30 the next day.
No show.......
I called him at 8:45 to ask if he forgot me.
He came, and, we never got to any patio...
He just noticed the entrance sliding screen, and said that he thought that this was for a "Security Screen Door". He does not do screen doors.
I also had originally e-mailed him the facts... So, I said: "You must not have read my e-mail correctly. I told you screen patio sliding doors."
He replied: " I must dumb........."
I said: "I never said that you were dumb."
He replied: "I knew that it was going to be a waste of time to come here anyway."
He left.
Had he just said: "Oops, I misunderstood. I don't install this type of screen. Sorry."....... THAT, would have been somewhat professional, although, I had explained in a written e-mail, AND explained on the phone.
BUT, these types of negative comments..............
That is simply outrageous rude behavior. read more