The team was great! Floors look beautiful, the guys were efficient, Berti was very communicative…read moreand they left my house spotless.

Unprofessional. Never called back and never responded back to my texts. For what reason I have no…read moreidea. Called this company and spoke with Berti. I had water damage to one of my room upstairs due to a radiator leak. I wasn't sure if we needed to do just the 1 room or the whole upstairs since the wood is all connected. When I had spoken to him on the phone he said there may be a slightly different color if we do just the one room. So before he came out, I asked if he can get us both quotes. He came out when I wasn't home but my wife was. He didn't measure anything. Look at the room where the damage was and left. He didn't look at the rest of the upstairs. I didn't get a message for him so I texted him. He gave me a quote for the one room. I asked, do you have a quote for how much it would be for the whole upstairs. He said he didn't look at the other room upstairs. I described the size of the other room upstairs and he texted back with a quote. I asked if you can send me in writing the 2 quotes. He said he has to charge me $150 for the quotes. Then I said, "What? Why?" He never responded. Just in case he didn't see it, I text him again the next day. He didn't respond again. Extremely disappointed with him and his lack of response.

Top quality materials + Professional Installers = An excellent job!…read more Very pleased with the job.

I reached out to FCI for an install and refinish job at our new house. Alan was great during the…read moreentire pre-sales experience; came out to the house to do measurements, gave me all the time I needed to ask questions, was very responsive over iMessage and email, and pricing was competitive. Unfortunately we couldn't make the timing work between his contractors' availability and when we needed the work completed by for our move in day, but the entire experience dealing with Alan was great. I'll be back when we're ready to do runners and floor coverings!

it has been a pleasure working with Svitlana! She is very professional and kind; she knows her…read morematerials and gives advice always taking in consideration the customer's preferences. She is committed to deliver on time and works well coordinated with Luis who does a great job cutting and installing the quartz. Thank you! Cecilia

Svetlana was a pleasure to work with on my bathroom and kitchen tile. She helped me tremendously…read morewith narrowing down my decision making and executing my vision. She was also extremely flexible and accommodating (I had a newborn at the time) and worked with me via text and email in addition to showing me stuff at the store.

From my first phone call I knew I was speaking to a trusted company who knew what they were doing…read more Luke, the owner asked me questions to understand what I was looking for, how much I wanted to spend and gave me suggestions I never even considered based on my responses. I went to his store and he showed me what he thought I would want, again based on just our phone call and he was on point. He then came to schedule a home visit to measure it and then it was installed. The installers were professional, on time and did a fantastic job. The best part is that it was completely affordable. The entire experience was truly very enjoyable because I truly trusted them from the beginning. Thank you Luke and team for a really great job. It's almost like we have a new home. I would recommend Carpets 46 100%!!

Stay away. Poor quality hardwood flooring. Poor installation resulting in unsightly gaps, uneven…read moreplanks, creaking, and visible nails/staples. Owner blamed environmental factors none of which were explained as a possibility and never acknowledged that the installation was substandard. All of this resulted in great financial loss. Stay away.

My experience with Jersey wood flooring was great. Roy is very professional and got the job done…read morequickly. The floors looked great, and the quote was reasonable compared to others.

From the owner: Since 1998 Fully insured…read more Licensed Bonded Dust free sanding All type of installations and repairs LVP,VCT,Engeneered,Hardwood and more. Screen and recoat Residential and Commercial Specialized in high scale homes as well as small homes

We had Kevin Samame and his crew install laminate tile in multiple rooms of our newly purchased…read morehome and they did a fantastic job. These guys were incredibly neat and efficient. We really appreciated that they took their time to show us the materials and ensure we were satisfied throughout the process.

From the owner: we specialize in providing high-quality flooring solutions to transform your spaces. From luxurious…read morehardwood and durable laminate to stylish tile and cozy carpet

tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you…read morewant great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests.

I went to Cove to look at carpets awhile ago, and got very little help from the employee who was…read moreworking that day. They gave samples to take home, and when I returned them, I asked to be contacted so we could discuss next steps. I got no response. A week ago, I contacted Cove again and asked that I get a call back to discuss carpeting options. My call was never returned. I'm rather appalled that Cove seems so disinterested in potential new business. I will look elsewhere.

Very professional team. Their estimate process is one of the best have seen. The team member who…read morecame for the estimate was very kind He had his mask on and br ught galoshes with him, which appreciated. Their follow up process is also great. Highly recommended.

Wanted my floors polyurethaned to add some durability. Very quick process, they gave me an estimate…read moreright away and came out to do the work pretty soon after. Unfortunately never had any discussion about options and what coating would work best for what i want as well as pros/cons of different polyurethanes. A crew showed up, got right to work and left. After a couple days i noticed imperfections in a couple of the rooms so i reached back out to them. They were very quick to respond and sent the crew out the same day, they inspected the floors and ended up doing another coat at no cost. Floors came out great. Just wish there was a little more communication/information, but i would recommend them.

The best possible experience with the most beautiful selection of rugs. The entire process from…read moreordering to delivery and installation is seamless. I highly recommend 99 Carperts

HIRE THEM! Julio was very communicative, quick, professional, and not pushy at all. I loved hiring…read morehim to install my stair runner. I got a quick quote which helped me decide immediately. He brought swatches to my place, measured, and was back the next week to install. He was quick and got it done in just a few hours. Highly recommend and would use him again in a heartbeat.