I have a nail in one of my tires so I came here again since I bought the tires from here and have…read morethe road hazard warranty. The staff is very friendly and helpful and did what was needed without trying to pressure me into anything else. It took awhile to get it completed but it was busy. So they are going to remove the nail and plug the tire. They are even going to rotate the tires for me at no charge. Just another reason I keep coming back here to buy my tires because of the service and no problems handling the warranty.

I had a 8am appointment on a Saturday morning. I arrived right at 8am and saw that there were…read morepeople already waiting and being helped even though they just opened (they must have opened a few minutes earlier). I figured it would be a few hours to get new tires placed on my wife's vehicle since the shop looked so busy. There were a couple of people in front of me in line. Then someone helped me and we went out to the vehicle and did a quick walkaround and look at the tires and he checked me into the system. By the time I was finished talking with the associate it was about 8:10am or so. And he quoted me a time of 8:55am of when all 4 new tires would be replaced on the vehicle and mounted/balanced. I was very skeptical at first since most shops seem to take 1-2 hours to swap out tires. At 8:15am I noticed my vehicle was still in the parking lot. I texted my wife saying that the vehicle most likely would not be ready by the estimated time of 8:55am since it was now 8:15am and I didn't think there was a way to complete the job in 40 minutes. Welp, I was proven wrong and amazed. Right after I texted my wife my vehicle was brought into the shop. The shop worked fast to mount/balance all 4 tires and around 8:35, the mechanic came into the store and told me he is just finishing it up and will pull my vehicle out and bring it into the front. And within a minute or two my vehicle was in the front. So basically from 8:15am to 8:35am was when my vehicle was worked on. Divide that by 4 wheels/tires, that is 5 minutes per wheel/tire! amazingly fast! I joked to my wife saying that I take longer than that to take a dump in the toilet. Very impressive with the customer service and I liked the text messages/reminders/status checks. I even drove 1 hour from Loudoun County to come to this location. I wish there was one closer to me...

My Grandma used Tire Tread services recently. She has been a loyal customer for the past 40+ years,…read moreand I have never once heard her complain about how they treated her before this most recent visit. I am not sure who "Danny" is that works there, but he embarrassed my sweet Grandma so unacceptably on multiple occasions, I would be surprised if she ever felt comfortable or safe using their services again. He tried to take advantage of her by quoting her over $800 for a $250 auto part. When she tried to question it and advocate for herself, he put her on blast and argued with her, causing a scene in front of multiple other customers. Now, I don't typically give negative reviews, I love supporting local businesses, but when I hear that an innocent person was taken advantage of by a supposedly "specialized professional", I find it severely disconcerting. We are supposed to be able to trust these individuals to take care of our loved ones by providing the best care possible for their automobiles and make them safe and reliable to drive. At the very least, I would have expected my Grandma to have been treated respectfully and professionally. I was shocked to hear otherwise. I won't encourage others to avoid this business just because my Grandma was victimized by a single employee, but I do hope that a certain level of accountability will be maintained within their staff moving forward.

These guys are top notch. Ordered a new lawn tractor tire and got a call the next day it was in…read more Dropped off the flat and waiting an hour got a call it was ready for pickup. This is my new Tire shop.

Amazing service in and out quick. Nothing but the best customer service. Will definitely be coming…read moreback!

Mike blessed me with 4 really nice used tires for about %35 percent of what I was anticipating…read morespending on these. Super nice guy and did it all in an hour. Great experience

No customer service. No military discount. No handicap accomodations. The shop in downtown…read moreFredericksburg, Virginia apparently has a parking lot in the very back of the shop accessible by blocked dirty alleys on the sides. Yesterday, one of the guys at the front desk returned my car key and told me, the car is in the back of the shop. Not even the courtesy of driving the car in front of their shop.

UPDATE 2020 THERES AN ALL NEW TEAM HERE AND THEY ARE awesome…read morenow. OLD 2018 REVIEW Took my car here for a diagnostic and some brake work. My car is on its last legs, so I know they can't fix everything. Interesting part is they charged me $220+ (that's after they refunded $80) and I had to take it to another place only for them to tell me I need an alignment and rotation and balance. They will say that it was all labor, the only work they did which is questionable is they supposedly replace my emergency break. Where are the parts they took off my car, they never even offered to show them to me.

Mario was the best! Replaced my TPMS sensors and reprogrammed my system. Will definitely use…read morethis business when I need new tires or alignments on any of my vehicles.

RNR is a throwback to when customer service was at its best. I've been a loyal customer for over 5…read moreyears Over the years, and through several vehicles, the staff has always been attentive, efficient, and very knowledgeable.

Amazing service definitely! I will be coming back soon.Thank you again! I just moved to the area…read moreand this is my place to visit when car issues.

We got a flat tire on Carl D Silver Pkwy this evening at 5 pm. Pulled into NTB and the crew took…read morecare of us. Turns out we had two nails on the inside wall of the tire causing it to go completely flat. They had the tire in stock and put the car on the lift and did the work right away. A big shout out to Jonathan and the rest of the guys for helping two senior citizen women in a serious situation. Thank you for your help tonight!

Our trusted repair shop and state inspections! It seems like other shops are using the state…read moreinspection to drive profit (fail items to get you to spend money on repairs) but not ATA! They're very honest and trustworthy. Would highly recommend!

I've only lived in Fredericksburg for about 2 years. ATA is my always my first choice! I've…read moreactually been genuinely disappointed when they don't provide certain services that I needed fixed on my car because I have SO much trust for them. ATA has had multiple opportunities to get over on me in terms of payment and pricing but have always chosen to be upfront and honest. To be more clear, they quoted me close to $700 once and we told them to go ahead and do the repairs, in less than an hour they called me saying my car was finished and that they made a mistake, ending the conversation by letting me know it would only be a little over $100.

This review is for the Baltimore location…read more I recently hit a curb with my car and need some curb rash repaired. I called Wheels On Site because they come to your house. I called and made an appointment for only two days away. The representative called me the day of the appointment when he was on his way. He arrived, removed the damage wheel and repaired it in my driveway. He painted the entire wheel so it wouldn't look patched. He did an excellent job. I can't find on the wheel where the damage was. He was pleasant to deal with and the whole process was first rate. I highly recommend Wheels On Site. Ken W.

Caleb arrived earlier than the scheduled time and was very courteous and polite. He answered all…read morethe questions I had. The workmanship was very professional. I couldnt be more pleased with the results. High quality. I would recommend Bill J

Wow just got off phone with someone , wanted a full synthetic oilchange , including 5…read more quarts , my truck takes 6 quarts,they want to charge 33.50 cents extra for the 1 quart extra plus oilfilter $$$$101.00 mind the special is $$$ 59.95...........ripooffs at best , i told the lady no wonder you all have bad reviews ............Id never take my vehicle here..............

Jessica is fantastic. She is customer-focused, knowledgeable, professional and courteous.read more