I love Norlang. I take my Fiat there for regular service and have done so for the past three or four years. The customer service is unmatched and rare to find these days. See you in a month or so, as I prepare for winter. You guys, and girls, are the best! I always appreciate the ride back home, while my car is getting worked on. read more

Years ago I brought my car in with my infant child to have something looked at. My mechanic wasn't available for a couple of weeks. So I went somewhere local. They basically wrote my car off and said it was unsafe to drive. My own mechanic fixed the problem that costed $400 Fast forward to 2025, was told Norlang was under new ownership. Had a dealership use them for an inspection. Needless to say, they did not do a sufficient job. And will not admit to any wrong doing. The dealership (Dealershift) also will not own up to anything wrong. In the end, the repairs ended up costing $5000. Yup, that's not a typo read more

I had a flat tire, called the shop as I usually deal with them. The guy who helped me, said I needed a new tire. And he further explained that I drove over the flat tire and damaged it to the point that there were no further repairs to be done and it was completely irreparable. I paid for a new tire taking their words for true, although when my husband picked up the car there was minimal damage to the tire. Well, I took the tire fixed it for 10 CAD. Not recommending this business and will never go again. read more

My sprinter van became undrivable. I called them and they arranged for a tow truck to deliver it to their shop. The guy looking after me Matt was very helpful and arranged for prompt service, ordered parts quickly and even arranged for a couple new tires and quoted everything. I was very pleased with work done, and I would recommend them highly. read more

Very helpful and responsive. My experience getting the battery changed on my Mercedes was awesome. I couldn't ask for more. Highly recommend Norlang! read more

This garage used to be great, but the last few times I have been here the mechanical repairs have been vague or sub par. The last time it was a fog light repair, the mechanic charge me 80.00 , used my light bulb and damaged the whole assembly installing it. I only realized this when I was replacing the other fog lamp and went to replace the one the mechanic worked on and I could not even remove the light he installed because how it was wedged into the spring. When I took it back and asked them to replace the bulb with the new brighter one they said they did, ( but they didn't) left the existing light hanging in the housing, and kept my new bulb. I would stay away from this garage and find an honest mechanic someplace else. read more

If I could give less stars I would! They are the worst I have ever had experience with! They are rude rude rude! And never fixed our car they charged us any ways! read more

THESE GUYS RULE!!! How refreshing to go to a mechanic and not feel ripped off! These guys even found some stuff on my car that was done at another shop that was completely unsafe...thanks to Norlang for finding it!! Lots of service bays and open from 7:30-5:30. Great communication while your car is getting worked on as to what they find. They even have 2 bays in the adjacent building for quickie lubes etc. Service work comes with a 2 yr warranty too. I plan on ONLY coming here from now on for all my cars needed read more

Norlang staff are courteous and friendly and as far as I can tell their mechanics hold high professional standards. While their rates may be a little on the high side, I believe they are honest and do good quality work. I have used them exclusively for years and have no complaints. read more

Over the last 3 years we have spent over $10,000 on repairs to vehicles with this shop. In 2015 they seemed fair and trustworthy but in the last 3 they left us with spending over $5,000 on repairs to an a/c unit that still does not work. Took it back in this past week and was told it's just our dumb luck that the parts have failed yet again. Was told by the "manager" it is very odd for the parts to fail in such a short amount of time, but it will cost us another $3,000 to replace the same part again. And to top it off held the car ransom until $400 was paid to diagnose their own faulty work! Seems to me this is their practice. Seem trustworthy at the start and then deliver subpar parts or subpar techs to keep you coming back to replace or fix their subpar repairs. read more

Took my jeep here because lubrico lists them as a "qualified repair centre" they charged me 102$ to diagnose a leaking oil pan and valve cover. I couldn't wait the 4 days they said it would take to repair so declined the 1000+$ repair and left only to find later that they didn't fully put me oil drain plug making a huge mess. Not to mention the possible catastrophic damage it could have caused. So while under the car in the rain tightening the oil plug I put a socket on the oil pan gaskets and tightened them and now have barely any leak at all... So I paid 100 bucks for them to put it on the lift for 5 minutes and potentially ruin my engine. read more

This place is just a rip off! Customer service and everything is horrible!! I have never seen a place want to rip people off so badly and not take responsibility for what they did to our car!! Brought my car for a flat cause I ran it into a Pot hole and they said my rim was done. 4 weeks later 2 new rims come in for 1k, they took my car off the lot to test the rims and tires and they call me to tell me my car died on the road and I need to pay for the tow when it was in their care. I pay for that. Next thing you know I get the call I need a whole new engine costing me another 5500. Get my car back and than a few days after my car dies when I turn on the car. I managed to get it back there thinking they would fix it I get a call oh you need a new battery now!! Quote $200 now!! And when they put that in I get it back for a few days and it dies again but this time they blaming me cause I put Milage on it. Too scared to even bring it to them I bring it to Nissan! And sad to say Norlang ripped me of for about 7k worth and now it's costing me an extra 2k cause they messed up with my computer when they put the new engine in it and they won't even help me fixed what they caused!! FROM EXPERIENCE DONT GO THERE YOU WILL JUST BE WASTING YOUR MONEY. They rude and they don't even call you about your car unless it cost money than they follow up with you. read more

I gave 1 star for their courteous nature. I took my suv in for diagnostics as it was overheating. They new my suv was important for my work. They called to tell me my water pump went and they would work out a quote. I called a few times to see what it would cost by end of business day at closing they called and said 1400 - 1700. I was like huh. Not being super knowledgeable I said OK. After I spoke with a friend she ran it by her husband and his buddy who was over who used to work in a repair shop. He said that job should be no more then 800. He gave me the number to a shop to call. They picked my suv up and had it ready by 3 on a Saturday. It cost 762.00 they did everything norlang quoted. I'm not sure if it's because I'm a girl or what. But it was dissapointing. Especially when I went in to pay my diagnosis bill and said I had another shop picking my suv up. There were no argues or attempts to match the other repair shop. Ladies call around for quotes if you need work done. read more

I would not recommend this garage. It was the worse experience I have had at a garage. I ask a mechanic to further explain a repair to me. He started out being rude and then changed to interrupting and being angry at me. This occurred in front of the manager, who did not intervene. I asked to speak privately with the manager, who was unconcerned with the issue. The manager would not further explain, nor would he apologize for the mechanics behaviour. WORST CUSTOMER SERVICE. Many more garages in Langley to choose from, which provided better customer service. read more

I had a mind-blowingly terrible experience here. I'd never used this garage before but it was close to the bus loop and I needed to drop off the car in the morning before jumping on a bus so figured this was close enough to walk. BIG MISTAKE! TERRIBLE REASON TO PICK A GARAGE! We had recently bought a 2009 Toyota Matrix with 80000 km on it from a family friend in Alberta with the assurance that this was a good car and had recently passed an Alberta inspection. I took the car to Norlang to get an out-of-province safety inspection before we could get it registered and insured in BC. To my surprise, Norlang calls me a few hours later to say that the car failed the inspection on multiple counts and will require $2200 of repairs to pass. I was a bit gobsmacked because we trusted our family friend's description of the car as all-in-order...and now I'm thinking our friend is actually a bit of a crook and i'm going to call him and give him an earful. However, I'm glad I didn't. By chance I took the car to another garage in Langley (that my family knows and trusts) to get the actual repairs done and the mechanic takes one look at the inspection description from Norlang and says "Seriously? 80000 km and BOTH wheel bearings are shot? I don't think so...let me take a look at these things before I repair them..." He calls me a few hours later and says that literally the only thing he can find wrong with it is one of the very minor issues (approx $50) highlighted by Norlang, and that everything else they had noted was an attempt to screw us out of $2200. For example, a tire pressure gauge system on the car (not essential because you can check tire pressure manually) no longer functions and a warning light is on, for which Norlang was more than happy to fail the car, and prescribe a $700 repair, but the other mechanic advised me that if you read the provincial inspection guidelines you cannot fail a car for this warning light. The other mechanic also found a serious, but inexpensive to fix, safety issue with the car that Norlang had missed: all wrong wheelnuts on the wheels. I guess Norlang wanted to go for the high ticket, non-essential items and missed the inexpensive, actual safety hazards. We got the car re-inspected at the other garage, costing us an extra $130 but we saved more than $1500 so it was well-worth it. The mechanic there told us that he sees this kind of thing all the time with provincial inspections, and knows of mechanics like those at Norlang who literally get together in the pub at the end of the day and laugh about how badly they screwed people over with thousands of dollars of unnecessary repairs. As a final tick against Norlang, the other mechanic pointed out how on our inspection form Norlang had written that the odometer reading after their inspection was 2km greater than when it was brought in, but that the odometer reading had literally not changed, i.e. they only tried to make it look like they had actually taken it out for a test drive when they hadn't. Very sketchy, I can't believe this happens, and I got a Yelp account JUST so I could let others know to steer clear of this place unless you want to get seriously hosed. read more