Dear Colin H.,
One of our customers just commented on your review and wanted to know the details of your claims. Upon explaining the truth about what happened during your purchasing experience and the follow up of extensive service on a product that was sold "As Is" at a hugely discounted cost, the customer suggested that we should respond to this, as it casts a very negative light on our reputation in the Calgary market.
There are always two sides to every story and the side of the story that you posted is lacking in personal details about how many manhours were spent trying to work with you to resolve this and then in the end, you were not satisfied anyway.
We have been serving the Calgary community for almost 40 years. We carry product from Norway, Italy, Denmark, Thailand, Vietnam and of course China and other countries. The buyer scours the marketplace in search of quality product that we can sell at reasonable prices. On occasion we receive product that does not satisfy our quality criteria. We cannot ship the product back so the best we can do is sell it off close to our landed cost and move forward.
The piece you purchased was the lowest priced piece in its class in our entire showroom and was priced that way due to factory flaws which were evident at the point of purchase. At some point, the consumer has to assume some of the responsibility for their choices and although you are not willing to do that, I thought it would be good to post some contrast to your harsh criticism. read more