I ordered online and then had a series of issues with the order. There was also the fact that it…read morewas the wrong mattress for us. The crew at East Hills Sleep Country went out of their way to make everything right and I was compensated for the inconvenience.

Last week I took delivery of a new mattress and boxspring from SleepCountry (Country Hills…read morelocation). I have issues with both items, although for this review I am only going to cover the boxspring ( the description on the sales receipt is: D/S Showroom Base - Queen Brand: SPWAL 3-142230SPB). Actually the term "boxspring" is misleading since nowadays it seems that most "boxsprings" don't have any springs, they are just wood or metal frames with wooden slats going across the frame, although I didn't know this when the salesman selected the boxspring for me. Boxsprings I have purchased in the past actually have springs to provide support to the older-style pocketcoil matresses that are flippable with a 20 year warranty (unlike most modern pocketcoil mattresses with pillowtop that are not flippable with 10 year warranty). The boxspring wasn't on display in the store, so I just trusted that the salesman was selecting a good boxspring for my new mattress. As soon as it was delivered I knew that the boxspring would not be satisfactory. It has a wooden frame and wooden slats across the width of the frame. However unlike any bed I have seen that has wooden slats, the 2.5" wide slats in the boxspring have 8" gaps between them. There are only 6 slats in the queen size boxspring! How are 8" wide air spaces going to support the mattress properly? When I called the store 30 minutes after the boxspring was delivered, the salesman said he couldn't do anything about a refund and said I needed to call SleepCountry customer service, so I did right away. They told me they couldn't do anything until the order "closed" and I needed to call them back on the next business day which I did. The second time I called them they said they could not do refunds, the only thing they could do was charge me a $65 exchange fee and I could select a better (and more expensive) boxspring. I said that I'm thinking that the boxspring is "defective" having only 6 slats in it (maybe it's not made properly?) and on those grounds I should be able to return it for a full refund. The boxspring is still in it's original sealed bag. The CS rep said there is nothing wrong with the boxspring and I should go back to the store and talk to the manager. So I left a message at the store for the manager to call me, it's been a couple of days and I haven't heard anything yet. In the meantime I've been to the Brick and looked at some of their boxsprings (which they actually have on display in their showroom). The Brick has nice boxsprings with proper support at very reasonable prices, including a Sealy Posturpedic with continuous metal spring support) for less cost than what I was charged for the crappy one that SleepCountry sold me. Why would I pay SleepCountry ~ $200 more to "upgrade" to a better boxspring (after spending $235 for the crappy one), when I can go to the Brick and spend $150 for a good boxspring? I can't believe SleepCountry is willing to lose a repeat customer (they have records on file of my previous mattress purchases) for the sake of not allowing me to return a low-cost item like a boxspring that is still in new (sealed bag) condition? I would not recommend SleepCountry and will never be back to them in future. They have lost me as a customer although based on their treatment of me they couldn't care less.

I found out about Calgary Mattress Company from FB Marketplace as I was looking for 2 spare bedroom…read moremattresses that didn't break the bank. After eventually finding their bay in the industrial district....I walked through the man door of the bay only to find two amazing young men who were so nice and helpful and fair. They also have free delivery. I literally picked out the 2 mattresses at 2:30PM and they were delivered to my house at 6:05PM the same day and they took away my old mattresses as well. Not only are the mattresses good quality, the people behind this all were amazing. I highly recommend. Great experience! P.S. I'm from Calgary and not Toronto.

It was such a great experience dealing with Matt and this company. He was kind, funny, helpful and…read moremade my experience stress free. They were right on time with delivery and my mom loves her new bed. He offered advice and guidance with all my questions and I will never shop anywhere else. Thanks Matt, for making things just a little bit easier for me and my family during stressful times.

Great service, from first contact through to delivery. Matt is a wonderful person to work with and…read morewilling to help in any way he can!

We have used these guys a few times. Zero issues. I bought a large living room sectional off them…read morewith power recliners, they came on time, delivered and set up and they were less than 3 other stores with similar sets. I also bought a bedroom suite from them and had no problems, arrived on time delivered and set up perfectly I recommend them.

Gabriel at Fair Deal was extremely helpful and see nice to deal with:) We love the new furniture…read moreand it looks great in our new place. They were all very helpful and we will definately be back in the near future to make another purchase

We have had several mattresses made for our campers over the years here. The latest is very tricky…read more Natalie has been amazing, measuring everything carefully, providing options and giving us a good price. The work is done timely and is excellent quality. If you want a great nights sleep and a super quality mattress to your specs, this is the place to go.

We had a great experience with Natalie at Halstead. She helped us design a custom upholstered…read moreheadboard, which turned out extremely well. I was very impressed with her customer service and attention to detail. The quality of the finished product was amazing and the best part was we didn't have to spend a fortune (compared to most other stores) to get the specific look we wanted. I would highly recommend this store.

Extraordinary customer service! They delivered the furniture on time, set up and installed…read moreeverything quickly and beautifully. The store has a large living room and bedroom furniture selection with very reasonable prices. Wonderful people and service. We are extremely happy with our purchase.

This is a large store with a nice selection and great prices with quality product. We really liked…read morenot being followed around the store but offered help when needed. The salesman was very nice, both were, and he was kind to give us a great price on the couch. We love our choice after searching 10 stores.

Salesperson put the wrong SKU for bed on the purchase order that I had to correct or would have…read moregotten wrong bed. Salesperson did not correctly explain return policy. This company takes your payment immediately but can take up to 3 weeks to refund a return. RIDICULIOIS!! I WOULD NEVER BUY FROM THEM AGAIN, A TOTAL AVOID!!!

I was at the 17th Ave store. I received the most amazing customer service ever. Jayden was very…read morehelpful, kind, and knowledgeable. I'm so glad Jayden was able to offer me a solution for my concern. I highly recommend buying at sleep country. Great service overall!

Well that was a surprisingly pleasant experience. From the showroom in Calgary (Jesse) to the…read moreexcellent delivery guys (Kel and AJ) that was our easiest furniture shop to date. Just gave our measurements, saw what they had, made a choice (screaming deal) and we're set. Purchased Saturday, delivered Wednesday. Very different from the Brick/ Leon's etc. high pressure sales attack. Good work everyone, thanks!

It has been six months since we bought a new bedroom suite. We are so pleased with this purchase…read more Not inexpensive but we believe we received excellent value. We went to the Airdrie location even though we live in NW Calgary. The service, pricing and delivery of our order was excellent. We have no hesitation recommending this store. Hope the helps P and L