Our school pays for my child to attend the gymnastics classes but I'm required to keep a debit card on file. They continue to charge my card AND collect vendor fees. I can't get a call back. If I go in I have to deal with the nasty office person who treats everyone like they're dumber than her. It's too bad because the owners seem great, other than hiring their office staff and doing honest business. You're welcome, please keep getting paid double the monthly fees for 1 child. I have zero recourse. read more

They are rude and pushing when it comes to having a birthday party. I think they forget how to us there manners. Would never have any party or do gymnastics there. read more

Service for birthday party was horrible. Front desk did not treat guest with respect. We were being pushed around to hurry and get out. Spoken to in very disrespectful way. Would recommend never to visit. read more

It seems really good for older kids but the class for three year olds isn't the greatest if you're actually wanting your little one to get an early start. Everything they teach and do can easily be done at home so it's really not worth the money. Also, there was an out of control little kid that took all of the teachers attention so all of the other kids didn't know what to do and we're just playing around. read more

This gym has everything I need: a huge variety of good equipment, knowledgeable instructors, friendly staff, heating and cooling and everything is clean and organized. Open gym price is only $5 an hour and the members and participants are super friendly and welcoming. read more

Norcal Elite Gymnastics - Acro pair working on Mono High Star. - Gymnastics Near Me - Redding, California

horrible customer service. I tired to change a birthday party two weeks before since we all had covid no answer back but happily took my money. I call several times and no answer. read more

Location is isolated to an industrial park setting off caterpillar north of Redding but we made the trip because we liked the instructor and felt our daughter was in a positive environment. Recently that changed when what we believe is the daughter of the owner started working the front counter more. She is rude, yells at her child in front of customers, is mean to her daughter during classes, talks openly about how the instructors are doing a poor job and spends more attention taking personal calls than working the front counter. She seems to be cruising through life on the efforts of her mom who is an actual gymnast and is very nice, and very professional. We switched to Galaxy and are happy that our daughter is in a more positive environment and learning gymnastics from professionals who either don't have, or leave their personal issues at home. read more

If there was zero stars, that is the rating they deserve! This place cares very little about their customers. After paying for months, I spoke to someone to get specific details on cancelling classes for a few months. We had a make up token to use and because we finished our class on Monday and our make up is Friday, we're considered not a member anymore and refused to let us use it! My make up token was from Labor Day weekend, not from us unexpectedly missing a class. This place sucks and they're super crowded! I couldn't believe they wouldn't allow us to use our token and refused to give any room to help. read more

I was doing a rec class at galaxy in hopes of going competitive. I was good but i was a bit heavy . I asked to join but the owner body shamed me and told me that i was too heavy and old. i tried out but they only let younger and skinnier girls onto team, then i went to nor cal and i've lost the weight and im now a gold xcel competitive athlete. The coaches are very inspiring and they take the challenge to help people get their goal. I look forward to achieving my goals with this gym read more

Booked a party for my daughter. Paid for the party. Was called back an hour later and asked if we could pick a different time because someone else wanted that time slot. The only other time slot they had that weekend didn't work for us so we said that we would like to keep our initial time that we booked. Was called back a few hours later and were told that our party was cancelled. The other group already had their invitations made up before they booked so they gave them our time slot. Unbelievable. read more

Nor Cal Gymnastic is The worst Company in Redding, Parents and Schools stay away. On(10/28/2015) we had 12:30 to 2:30 pm reserve for a Rewards field Trip for 32 kids from kindergarten to middle school kids. We sat for almost hour in front of their business and No One at Nor Cal Gymnastics showed up. Had to take 32 very disappointed kids back to school. After all the hard work those kids did to earn that Rewards Field Trip We got stood up by Nor Cal Gymnastics. So stay away from Nor Cal Gymnastics!! read more

Fellow parents beware! If you are trying to book a party look elsewhere! Do yourself a favor and just ask around they are known for rescheduling last-minute overcharging. Their staff is rude and unprofessional their owner it's the man behind the curtain. Will never return a phone call, and allows the staff to behave in any manner they see fit. I only mentioned a disaster of a birthday party I had with them and 6 out of 8 other parents had the same experience or knew at least two or three people that did too. After being rescheduled last minute and overcharged. I was told good luck finding another gym with a party option! Really?! Well I did!! And so should you!! read more

I have been going here for 5 years and have always had a positive experience . Until recently . This business is run poorly and the rules children are to follow aren't enforced by anyone. Be prepared to watch other people's children and keep a close eye on yours. Not to mention everything Chris ^^said. Sorry to say we will never be returning read more

Nor Cal Elite is by far the best gymnastics center in town! The staff is amazing; they are caring and knowledgeable. The staff is USA Gymnastics safety certified and the owner clearly puts a lot of love onto her gym. The equipment is state of the art. They have a fifty foot long tumble tramp that leads to a foam pit and the facility is air conditioned. They offer a variety of classes and cater to all skill levels. My son loves going to their open gym and their birthday parties are super fun! I wouldn't go anywhere else. read more

From my experience Norcal Elite Gymnastics is the best around. When we were looking for gymnastics for our children we tried a few different places and found Norcal elite to be the best, cleanest and most professional could find. When my son got older he got a job working there and loved that experience. I have referred a lot of people there and I have heard nothing but good results from the them. Thanks Judy for being such an amazing coach, employer & friend. read more

Not happy with birthday party this time. I have had a few parties here over the past few years and I have always been pleased. It's nice and big and open and there's an eating/party area which I always enjoy. I also like to have three our parties because I just don't feel like a 2 hour party is enough time with the kids running and jumping and playing. When I booked of this party, I wanted a three hour party. I was told by Angelique that it was kids night out that night that started at 5 PM my party was 230 to 430. We discussed the previous party I did at galaxy and how I was not happy with it and a lot of that had to do with them only offering a two hour party she said she would talk to the owner and see if my guests could stay for an additional hour which would mean for 30 minutes of my party I could have other children there that I did not know. We spoke of this 2x and then I chose to just stick with the two hour party because I didn't want other people showing up at my child's party. When it came Time to start cleaning up from my party I was telling my guests that it was kids night out that night and the girls that were working the event said that it wasn't kids night out there was another party coming in at five. I was immediately upset that I had been lied to so for the last 30 minutes or so of my party I was extremely unhappy. I don't understand why I would be lied to. It's perfectly understandable to say there's a party at five so you can't have a three hour party. Very confusing and frustrating to me. If I pay 250$ for 2 hours I definitely expect to walk away from the situation happy and in the past I definitely have, but for this party I was not happy at all when I left. Also, not that it's a big deal but they called me a few days before the party to ask me what size shirt my daughter wears I said well she's turning seven and she wears a size 7/8 what size would that be, and the girl said it would be a size medium I said perfect. I get home with the gift bag they gave me and the shirt is a size small 6/7, which won't even come close to fitting my child. read more

LOVE Nor Cal elite! My daughter goes to class every Monday and her instructor is AMAZING! We also do her parties there every single year and never have an issue! Can't get enough of this place! Hope my daughter becomes successful with coming here read more

I paid over $200 for my daughters Birthday party at this facility, which I thought was affordable... however, I paid to watch my daughter and her 3 & 4 year old friends jump and play, NOT the staff. I had to ask the two staff working the party THREE times to get off the trampolines and let the kids jump. I felt they were more concerned with showing off and doing flips than making it an enjoyable experience for us and our guests. They also didn't do any games or activities with the kids. When I booked the party months in advance I let them know we'd be having a face painter, which they said was fine. On the day of the party the face painter showed up and the staff told her to only paint small little designs on the kids so it didn't rub off on the mats. I let them know that if that was such a concern they should have voiced that when I booked the party, and I wouldn't have paid for a face painter. Luckily we had the most amazing face painter with excellent (non-smear) paints, and she did elaborate face art and none rubbed off. I would NOT recommend this place for parties. We had been to a few in the past and enjoyed our time, but this time was different and such a disappointment. I was so embarrassed by staff behavior!!! We will not be going to any more parties there or hosting a party at Nor Cal Elite Gymnastic Center again. read more

If 0 stars was an option I would give it. DO not plan a birthday party here. Incredibly rude staff. They made a mistake and double booked our party and there entire line of defense was that we don't make mistakes. Well you did today because you double booked a party and then you cancelled a party when they were calling to confirm. Seems like a mistake to me. We worked with the other party group to make sure both groups had a good experience without any help from the staff. Each time I walked into the office I overheard off duty staff members talking bad about our group because "they don't make mistakes" The facility is also hot and incredibly dirty. There are stains on the trampolines and several items are showing signs of wear with broken strands in trampolines. The owner had the opportunity to make things right by refunding each group half of there fee which would of solved the issue and still netted here a full price for the time used. Seems like she is to greedy for this and instead refused to work with anything and actually started yelling me on the phone when I called in after the fact to try to reach a peaceful resolution. They also tried to charge us an additional $30 for coming in early after the other staffer told us to go on in and set up. Even if all things went smoothly $140 for two hours to pay one teenager who doesn't care about anything but talking trash is definitely not worth the price. I have not seen an organization with such horrible customer service in a long long time. I wish them the best in going out of business. read more

This review is for birthday parties. Just had my 6 years old's party and booked it based on my experiences having parties there when my 12 year old was younger. Gym parties are great for younger kids, but I can tell management has changed. The facilities are great- lots of jumping area for the kids. Yes the upstairs carpet and stairs are a bit dirty, but not too bad considering it's the party area. The gym area was clean and equipment in good condition. My issue really is the lack of customer service. I don't think they realize how absent and rude they are. I paid $180 for a two hour party. They do not greet or welcome you when you arrive, rather it appears you are bothering them by coming. No happy birthday to the child or thank you for booking your party. Staff do not supervise the jumping area during the party at all nor do they play a game with the kids like they used to (anyone else remember the parachute game?). At 4:20 staff came upstairs and told me I had to have everything cleaned up and everyone out by 4:30. Friends helped clean everything up while staff vacuumed. It was an awkward end to the party. As I was leaving, I asked the front desk staff if I was fully paid based one the number of guests that ended up coming- the teen (a different one) had no idea. So the bottom line for my 3 stars- if you want a gym party for your little one this gym will work and kids will have fun as it's very large with lots of equipment, but book it knowing there will be zero customer service. It is clear staff do not want to be there and having your party is an inconvenience for them. read more

I read the reviews but went there because my daughter really wanted her party there as she has been to other parties at NorCal. I had attempted to have a party there last year but one of my relatives is in a wheelchair and they weren't willing to help me move the tables downstairs. They said I would have to do it myself. I called this year to check prices and asked the question about having the party downstairs. They said "no problem" and they would help me. When I got there the tables and chairs were already set up! They were kind and helpful! Then I found out they have new owners (only for the last month). Great experience and the kids had a blast! The ages ranged from 4 to 13! Will do it again next year! read more

We were just there for a birthday party and it was not a good experience. Very dirty floor and up where you have the birthday party was very dirty as well all the trampolines looked like sweat and spilled drink marks everywhere. You would think for spending that much money for 2 hours the staff would at least maybe teach the kids a little something but that's not the case or at least have the place presentable. Very disappointed!! Feels like a waste of money. read more

I would suggest parents you view a class several times before you enroll. Find the teacher that will be teaching your child and pay attention of their overall attitude with the classes and how they speak to them away from parents. They were responsive though when I shared a concern read more

Took our daughter there for the first time. The owner seemed very nice on the phone. She said she would let her daughter know we were coming and they would set up the bounce house. Got there and her daughter was short with us. Said she would set the bounce house up for us in just a minute. 45 minutes of our hour we paid for the daughter was still no where to be found nor did she set up the bounce house for us. What a shame of a place. They definitely need someone running the front desk that makes new customers feel like spending money long term instead of taking our $5 and disappearing. read more