You never hope to find yourself in a tough situation where you need serious control and restoration…read moredamage support. But when you do, I'm relieved to know the Bravo Restoration & Construction is a trusted local team in Sonoma County to take care of tough situations. The Bravo team brought the professionalism, collaborative problem solving, and empathy you'd expect from a woman-owned business. I learned the hard way rats will chew through plumbing in search of water. In my case, they chewed through the drain from my tub, leaking water into the storage room below for weeks or longer. The water damage and mold explosion was enough to make haunt my dreams. From the reviews I could see Bravo is a highly trusted local restoration expert. Nicole, CEO, responded to my call on a Sunday afternoon. Although my situation was not am emergency, it gave me great peace of mind knowing I could reach them at any time and their team would be a ready response for 24/7 clean-up. Chris, restoration technician, was my anchor during the process, walking me through the process, and adding generous insights and levity during some of the toughest parts of the process. Danielle, mitigation project manager, checked in every day to give me status updates and make sure I was supported. I'm so grateful for this team of stellar humans. Thank you team Bravo!

Nicole, CEO, and crew did a great job for us. They provided a high level of service and expertise…read moreto our need for mold remediation. Their project cost was reasonable compared to their competition. They were in and out quickly to do both asbestos and mold remediation. Nicole was exceptional as she stepped in to directly oversee the project and act on our behalf. We highly recommend Nicole and crew to anyone. Nicole made us feel comfortable about the project and assured us that she would take very good care of us during the process. She definitely delivered on that promise.

Wow. Fast quick and super work. Best carpet steam cleaners…read morewe have ever used. The technician was very proficient and cleaned up perfectly. Even heavy staining was removed.

We had someone come out with carpet samples and to measure for a quote…read more -The quote provided indicated that the square footage was much higher than the other two companies we ended up getting quotes from and since the charge is per square foot it added a ton to the total. -I noticed that the quote included the cost to take out carpet in all rooms but there were two rooms that had no carpet to be taken out. -We asked for help picking a carpet to install and it turns out the one recommended does not meet any of our needs and would have been a big problem. -Then he said the carpet would be ordered and could be installed the next week since we were in a rush. 5 days later he hadn't ordered the carpet and we started shopping other companies. -The quote said that if we are talking to any companies let them know since they would beat or match reasonable competitive quotes but once I mentioned we were shopping around the guy stopped responding and I'm glad he did so we didn't get stuck overpaying for a carpet that isn't right for us

I engaged RCA to renovate the tiny kitchen in my 1910 home and I couldn't be happier with the…read morefinished product! I love it. The attention to detail is outstanding. The RCA team and their subs are professional, communicative, and very easy to work with. I felt heard - like the team was collaborating with me to bring form to my vision. From initial work with Terry on design and material selection, to Warner as project manager and Adriana as project coordinator, I received clear communication for the duration of the project and they proposed solutions when surprises arose. Mold was discovered during demo, and Luis and Irma managed the crew, containment, fans and filters. The cleaning and wrap up at the end of the project was impeccable. I'll absolutely look to RCA for my next renovation project.

In one of the most difficult experiences of our lives, RCA came through for us! Water damage…read moreforced us out of our home for 3 months, and they provided exceptional value and guidance throughout. Terry showed up right away after the accident, and was able to have a plan and insurance approval to get the ball rolling ASAP. The crews that showed up were professional and skilled. Many thanks to Norberto, Denis, Adriana, Sherry, Tom, Manny and so many others! Our project manager Tim was extremely knowledgeable, helpful and thorough. Our finished product is wonderful! Thank you everyone at RCA!

ServiceMaster Restore in the North Bay (Benicia / Santa Rosa area) charged me $285 for a crawlspace…read moreinspection and estimate related to flood damage. I provided a detailed crawlspace scope document and specific questions beforehand because the work needed to meet NFIP insurance documentation requirements. Jorge sent an estimate that was a generic Xactimate report that did not address the scope provided or answer the written questions I sent multiple times. It concluded the structure was "dry" but included no inspection documentation or moisture readings. The work authorization also listed a contractor license that is expired, and when I asked for the active license number and contracting entity, I was directed to the CSLB search page rather than being given the information requested. After several weeks of trying to resolve these issues, I requested a refund for the estimate fee.

We were on vacation when our home flooded. Service Master came in within an hour or so after we…read morecalled. When we arrived home our things were packed in an impeccable manner. Shelly was the lead of the team packing our home and we immediately trusted her implicitly. Her professionalism and sweet personality brought us so much peace through the process. Thank you for taking good care of us, team! You are amazing!

I wish we had known about NRT in 2017. We had a very unpleasant, negative experience with another…read morevendor cleaning our smoke damaged home after the Tubbs Fire. Basically they didn't clean it, were evasive, difficult to reach, were dishonest and lost some of our belongings. They were paid by our insurance company for the services they didn't complete. Salvador at NRT is amazing! He helped us through a difficult time after we sustained smoke damage to our home due to the Kinkade fires. He was informative, kind, and communicative during the whole process. He did exactly what he said he would do. His teams were kind, professional, timely and most of all, did an amazing job cleaning our home and eradicating the smoke smell. Salvador and his team are worth their weight in gold. I would never use another company for restoration!

So far so good they are doing an amazing job will add more when the complete the work but so far…read moreit's been great.

Rob was assigned to our floor replacement through our insurance. A dear friend had died and left…read morethe house a mess. All the floors needed to be replaced. Rob was so very helpful. This was a very stressful time for us and he made it all so much easier. He bought confidence and ease. I went from feeling overwhelmed to relaxed. Everything was done in a timely manner and under budget.

I bought a house and found some evidence of minor water damage while renovating a room so I had it…read moretested for mold. That came back clean but there was moisture in the walls that should not have been there in the middle of a summer heatwave. Redwood Restoration was the second mold contractor I scheduled for a consult. Zac was incredibly helpful. He read the report from Air Environmental before his visit and rechecked all of the spots that had tested positive for moisture. He checked the wall section I had opened to investigate and found wetness from the recent rains. He clearly explained how mold grows, what kills it and what does not, and exactly how Redwood Restoration would mitigate the problem while giving me a rough quote. He then checked all potential sources of water intrusion in the whole house with me and sent me two quotes: one for the room and one to address an issue in the basement to prevent mold from growing. He spent over an hour there and gave me a number of tips to doing unrelated projects on the house. I found Zac passionate for what he does and honest. I'm glad I called Redwood Restoration.