You never hope to find yourself in a tough situation where you need serious control and restoration damage support. But when you do, I'm relieved to know the Bravo Restoration & Construction is a trusted local team in Sonoma County to take care of tough situations. The Bravo team brought the professionalism, collaborative problem solving, and empathy you'd expect from a woman-owned business. I learned the hard way rats will chew through plumbing in search of water. In my case, they chewed through the drain from my tub, leaking water into the storage room below for weeks or longer. The water damage and mold explosion was enough to make haunt my dreams. From the reviews I could see Bravo is a highly trusted local restoration expert. Nicole, CEO, responded to my call on a Sunday afternoon. Although my situation was not am emergency, it gave me great peace of mind knowing I could reach them at any time and their team would be a ready response for 24/7 clean-up. Chris, restoration technician, was my anchor during the process, walking me through the process, and adding generous insights and levity during some of the toughest parts of the process. Danielle, mitigation project manager, checked in every day to give me status updates and make sure I was supported. I'm so grateful for this team of stellar humans. Thank you team Bravo! read more

Nicole, CEO, and crew did a great job for us. They provided a high level of service and expertise to our need for mold remediation. Their project cost was reasonable compared to their competition. They were in and out quickly to do both asbestos and mold remediation. Nicole was exceptional as she stepped in to directly oversee the project and act on our behalf. We highly recommend Nicole and crew to anyone. Nicole made us feel comfortable about the project and assured us that she would take very good care of us during the process. She definitely delivered on that promise. read more

Bravo stepped in after a water intrusion. A previous contractor's incomplete work left moisture in walls and microbial growth occured. Bravo's approach has been throrough and conservative. I wish Bravo had come the first time. Thank you Danny and Alex who have demonstarted experince, integrity, kindness and good communication. Admin team Megan and Janessha have been available to answer questions. I can highly recommned Bravo. read more

The hallway of my apartment was flooded. Bravo services responded promptly and immediately set up equipment to dry my ceiling. The gentlemen were polite and professional. They explained what they were doing for each step. Alex made sure that cords were tapped down and out of my way so I did not trip. They made no mess and moved personal items of mine so they would not be damaged. Jose and Christopher returned to check my ceiling. Again they assured me that they would do they utmost to make a minimum mess and came prepared with heavy duty plastic. Fortunately their equipment had dried my ceiling and no further work needed to be done. They immediately removed the fans and tape. They thanked me for my cooperation. i would certainly recommend Bravo for their excellent service and especially Jose, Christoper and Alex for their kindness to me at a difficult time. read more

Water heater drama! I woke one morning to a wet spot in my carpet. Couldn't figure out how water could have gotten there and quickly realized my water heater was on the other side of the wall. Well, it was leaking! I had the heater replaced that same day but found that the water had gotten into the sheet rock. Not good. Fortunately, I had worked with Bravo before so I knew to call them right away. Bravo to the rescue, again! They sent someone out to assess the damage right away. The following business day, I received a call from Nicole to go over the plan and the team was sent out to start the clean up. I just want to thank them all for making such a scary situation so manageable. Stevie, Danny, Dana, Gyvong, and Mikey - you were all so professional and so kind. Thank you for taking such great care of my home and me! Bravo is who you call if you want a job well done and to be treated with respect! read more

I had a significant water leak and a team from Bravo restoration came out to fix it. They've been here off and on for the last three days and they've been top-notch, professional , and courteous. Alex, Gabby, Jose, Gerardo and Danielle were all very helpful and worked hard. I would recommend them to others. read more

I rarely write reviews but this time I just had to take a moment and thank the excellent team at Bravo, and in particular Gaby, Suzana, Mayra and Janisha. These women have been responsive, knowledgeable, efficient, and most of all, kind. When you have to call a mold or water damage company it's a pretty stressful time and it is invaluable to encounter qualities such as these. HIGHLY recommend these folks! read more

Great work on the mold removal work in my house. Danielle was extremely good at communication throughout the project. the technicians worked extremely hard -Gabby, Myra and Junior. Great job all around-highly recommend! read more

Super responsive, out to our property within one hour, help had arrived! You know you are in good hands when you are worried and they show up in a calm collected manner with a plan quickly prepared. Clearly experienced and knew what to do. Team members were excellent with communication and follow through. Special call out to Jose, Alex, Izzie, and Janisha for their hard work, regular helpful communication, friendly pleasant demeanor, and professional skills. I'd recommend this team every day of the week! read more

In Summer of 2022, we had a water leak in our house the day before a trip that couldn't be rescheduled. Bravo was at our house within two hours cleaning up the damage, while a plumber stopped the leak. They also set up industrial dehumidifiers. Another Bravo rep came to appointment with our contact and was there for the insurance company. The women who came to our rescue were thorough and had a good attitude, as did Tony from Bravo, who helped days later. Highly recommend Bravo for problem assessment, mold remediation and restoration. read more

We were in a stressful situation with a room that needed cleanup by licensed professionals. The BRAVO team was incredible - from the administrative team, to the managers and remediates - everyone did an incredible job and communicated with us fluidly throughout the process. We are so glad and will be referring them to our friends and neighbors ... singing their praises, actually...We highly recommend them! read more

I got a roof leak a couple of days before Christmas. Bravo came out quickly and took care of the affected area. The drywall had to be replaced and my cabinets had to be removed, which made me quite nervous as they are only about a year old. But they were taken down safely. Beto was working on my project and helped put my kitchen back together. He put the cabinets back up by himself, which was very impressive! He was very nice and didn't very nice work! read more

We had Beatrice & Linder from BRC just do restoration from some water pipe leak. Had to replace some subfloor & flooring. They were very professional. Worked around my schedule, efficient & fast. Great Job. Would highly recommend. read more

Bravo's response time was great, the team came and cleaned up the damaged floor. Outstanding team: Keyon, Crisia, Mayra, Betty, and Luis. read more

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Referred by CSAA for mold remediation after a roof leak from the big Jan windstorm. Superior service and communication by Stevie, our contact. Every worker was friendly and polite and accommodated some family medical needs, re: schedules and wearing face masks. Thank you Stevie, Dana, Mayra, Suzana, Victor and JR. read more

In November 23, I had the best experience with Bravo Restoration : both the damage cleanup of the water damage, and the repairs were only inconveniences. Alex, Jose and Victor were careful and very efficient. They monitored the humidity level every day.Beto and Antonio (the repair team) were professional, respectful and fast. Danielle (the project manager) was perfect, responsive. Even the office assistants were very kind.Thank you so much to all of you ! read more

I was very pleased with the service provided by this female focused business. As a woman of color, imagine my surprise when 3 women of color showed up to do all the work to my home. I feel like women are often looked over for construction/restoration types of jobs. They were professional and efficient. Mayra,Maria,and Suzana were rock stars and swung a mean hammer. I appreciate businesses that utilize the workforce that make up their community. I'm more than satisfied with the outcome or their work! read more

We were referred to Bravo Construction by our insurance company as a "trusted partner" to complete a repair to our house after a car rolled into it and damaged an outside wall. After stringing me along for 4 months and sending 4 different company representatives to my home for inspections and estimates, they recently reached out to say our project was out of their "scope" and they won't complete the repair. Seems that my one wall repair isn't a big enough job for them. Super shady company, do not recommend. read more

If I can give more stars, I will. I could not tell you how professional and honest these people are. I had a main water pipe cracked at the foundation and One Way Plumbing was helping me to clean up and notified me that I might need to clean up the water in the foundation. The team from Bravo immediately responded to my request and contacted me and sent a technician the same morning to check for the water situation and the moisture barrier. At the end of the day, it was a positive news that the crawl space is big enough that the moisture will be dried out by itself with enough ventilation. I got this good news from them and they assured me that my moisture barrier is still intact and working and even check my sump pump to ensure it is working properly. At the end, this is the most detail investigation I can ask for from a professional group like them. Since no additional work is done and they did not charge me. If you are not engaging their service, I think you are going to miss out a lot in this case. From now on, they will be on my list to call whenever I need any moisture removal or mold removal. Thank you and a big shout out to Chelsea and Tony. Thank you so much. read more

I am very pleased with the work from bravo /restoration from susana,mayra,and victor. the customer service was outstanding with communication and the work that was done in my bathroom it was very thorough and efficient . I would highly recommend them to anyone that needs help with the bathroom demo or any demo. read more

EXTREMELY mysterious shower leak. Bravo had my back and battled with AAA and helped me get a little further in the process. The only great thing AAA did was put us jn connection. While insurance did deny my claim - I'm still working a bravo out of pocket. Also - love that they text. As a busy hairdresser - this helps me speed up the process sans phone calls. read more

I discovered a leak in a line going to my hot water heater on a Friday afternoon. After finding a plumber to stop the leak, my next call was to Bravo. Mayra and Suzana were here within hours to start the drying process. Over the next week, Luis kept in touch daily to update me on the progress and, finally, one week later the area is dry and everything is back to normal. This is the third time I have used Bravo and each time their service has been unparalleled. I recommend them without reservations. read more

Bravo Restoration was highly professional addressing a mold problem in my closet. Luis was prompt at returning my phone call. I was given an estimate in a timely manner. Questions were answered clearly and the process was completed in a couple of days. Myra and a co-worker, who performed the work, wore masks, carefully put plastic down on the floor and sealed the room to reduce odor. I am very satisfied with the outcome and would use Bravo Restoration again. Update on the job: Upon reflection, I would not change my review regarding the quality of work and promptness and politeness of the professionals. I was pleased with all of that. I do feel, however, that the job was pricey when considering that no construction was needed. A detailed estimate was provided. read more

Yes they're work quau is good but there communications are horrible want to be kept in the loop about your job, good luck with Bravo, the only way you'll know what's going on is to call, call, call them, for what they are being paidtjey should be running the show, I should not have to be running around smuggling the disruption to my life and manage the subs. Allison, I think I remember her name right the receptionist who answers the phone is the bomb, I would have lost my mind without her. She goes above and beyond to help when you call And their hold music a loud siren going off, it will scare the crap out of you. Even Nicole the owner acknowledges, then change it Nicole!!! read more

This is an update: After months of communications between AAA, adjusters and Bravo over charging substantial amounts for standard repairs, we are still not satisfied with the way Bravo has treated us. $7500 to paint a pantry thats 3 x 2 feet? And missing shelves, damages our stove so it would need to be replaced, charges items that were never purchased and inflated the price by 5 times the industry standard. They sub-contract painters who came to the house at 8:30pm to do work. According to the contract, they are not suppose to sub-contract. Took 4 - 5 months and $15,000 for Bravo to patch sheetrock, hook up the heater and do sloppy painting? NOW we are lefts with a SMALL budget after Bravo (with their inflated costs) did minimal as possible. We had no kitchen, no down stairs bathroom, or living room for nearing 8 months. This is unacceptable. They tried to save themselves by responding but the reality is, they haven't mends anything. They lie, inflate the prices because its an insurance claim and try to cover it up. At this point, unless they can do a reasonable adjustment on the industry standards for the cost of repairs and do a reimbursement, this review will stay live for everyone to be warned. read more

Nicole, Robert, and the entire staff were amazing and helpful during our stressful time. No one likes to live in a warzone via a flood. Bravo Restoration helped us out and accommodated all our needs. Thanks everyone read more

We thought we might have a mold problem in our trailer and BRC came out the next day. They were very easy to talk to and to set up our appointment. Cory came out and he was wonderful. He was exactly on time (which is rare with most companies) and he was very knowledgable. He inspected everything and gave us his diagnosis. I would use this company (and Cory!) again for sure and will recommend them to anyone who wants prompt and professional service. Thank you! read more

Bravo helped us out when a windy rainstorm peeled part of our flat roof back on a house we had just bought. Our insurance recommended them (USAA). They came out ASAP to glue down and tarp the roof for a quick temporarily fix, and left fans and a dehumidifier to help dry out the interior where the water had dripped through. We had to call them back several times because the roof was still leaking, or the tarp/sandbags were coming loose, but they were always quick to come out within the hour of calling (even at late hours!) to try and resolve the issue. They ended up having to tear off part of our ceiling to get it to dry as well. To top it all off, all of this madness came as I was expecting my baby, and they were very kind and considerate to work around my induction schedule to try and get everything done before we had a newborn in the house. They even sent us flowers after she was delivered! read more

I think Bravo is okay. They got the job done eventually. Fixed the issues. Customer service is horrendous though.

I have been in the construction business all of my working life and in January I had a dishwasher blow out while we were gone for 12 days. It obviously was a water disaster. My insurance company suggested Bravo Restoration as they were a preffered vendor which is always a good thing. I want to commend Mayra Gabby, Suzana, Victor and Beto for an incredible job performed taking care of the water damage, mold and demo of the floor covering, dry wall and base cabinets affected. The women working for Bravo are incredible workers with exceptional knowledge and skill in the remediation of mold, water and demolition techniques. Beto, Victor, Alex and Jose were the strong men in the heavy side of all operations and took exceptional care in every phase. I commend each and every one ot them having proffessional people skills and excellent working knowledge and experience. I would hire any one of them to work for me, they are that good.The office staff is always there to answer questions and the courtesy on the phone is exceptional. read more

Insanely outrageous prices and the staff is unwilling to discuss cost adjustments. So disappointed in this company that seems to be so prevalent in our community. Definitely will not use them again and recommend friends and family avoid them. At least the guys that came to our house were helpful and friendly! read more

Bravo Restoration did a great job taking care of my kitchen drain pipe leak damage in the too small crawlspace. So good and thorough I had them take over for another company regarding another water damage area that was in my bathroom, in which they removed the damaged underlayment and dried the area with humidifiers and fans to get it ready for a remodel. Thanks to Mayra, Mikey, Gy'Vaughn, Dana and one other who helped fixed the crawlspace damage under the kitchen and also installed new moisture barrier in that area. Thanks to Stevie in administration for helping setup appointments and everything. I also talked to Nicole at one point, and would like to congratulate her on the top notch business she's built. read more

Tiles and a shower base in our first-floor bathroom had wetness and damage beneath them causes by a sewer line back-up. In two teams, Mayra, Dana, Susana, and Tony took on the work with energy and focus. They prepared the demolition work by: *protecting the floor of our home with paper and the bathroom vanity and mirror with plastic; *removing and carefully storing the bathroom door, commode, and the shower's brass frame and glass; and *sealing the bathroom with a zip-up plastic entry. Once the rest of our home was protected, they worked numerous hours with efficiency and professionalism to remove the tiles and a stall shower base from the concrete slab they were on. After their equipment dried the wet places, they removed the debris, cleaned up everything, and disinfected the whole room. Excellent all around work. read more

We had a pipe leak causing water damage to our walls, floor and ceiling below. Fernando Garcia came to the rescue. He is both a professional and a perfectionist. He showed up on time and his work was meticulous. He matched the wall texture and paint color perfectly. He is an expert in restoration. I would highly recommend him and plan to request his expertise for future projects. Thank you Fernando. Susan B and Bill A. read more

5 Stars to the entire BRAVO Restoration TEAM!!! Cole was my support system through this entire project. She was on top of EVERYTHING. Professional and interested in my project. She went above and beyond on every detail. When I had a question or concern Cole got back to me instantly. She went out of her way to help me find what I needed in my price range. Give that girl a raise. Can't wait to work with her again. The guys who lead the team were amazing too. Terry and his crew know how to get things done. Big shout out to Team Leader Fernando. He was awesome. Smart, skilled, so talented, professional and polite. Looking for other project right now for Him to do. You can't go wrong with BRAVO. read more

When the owner of a business either does not listen, or choses to engage in denial or deception, would you want to do business with that company?? Please read my comprehensive review focusing on multiple instances of POOR SERVICE from Bravo that I posted on July 19. Then, read the response from the owner posted on December 1. This response contains denial and deception of the discussion I had with Denise, the owner of Bravo. Whereas because of the many instances of POOR SERVICE , I did ask for $100, I NEVER stated I would not post the review if I did not receive it. I never stated I wanted the $100 to go to a fancy restaurant. Moreover, during our discussion, the owner began to use the words "bribe" , apparently to use in her response (it took her almost 5 months) as an apparent attempt to discredit the validity of my specific comments of POOR SERVICE. I simply asked for the $100 because the pro project management resulted in delays and additional days to complete my job, One of the workers from BRAVO specifically informed me of this! I URGE potential customers to consider other companies before doing business with Bravo. READ the other reviews like Paul F from November 17, 2021who states: "BRC does not know what they are doing. Their project managers do not know anything..." This was also my experience. ASK YOURSELF: Do you want to risk your restoration needs with a company that may or may not do a quality job?? I contacted my insurance company about the POOR SERVICE and recommend they use other companies for water damage. read more

Still horrible! I would avoid them at all cost. They lie about doing work and inflate the cost of items so they profit more from the job. Then you wont have enough money to finish the other things so now I have to pay out of pocket. DISHONEST. RUDE. UNPROFESSIONAL. HORRIBLE WORK BEWARE read more

Competent and Dependable! My company recently had a bio-hazard situation in one of our off site locations. BRC responded quickly to our difficult situation accessed the scene and offered their services. Two days later (and a lot of hard work) the job was done! Linder and Teresa stayed in communication throughout the process, documented the scene and completed clean up as scheduled. If BVC services are ever needed again. I will be requesting both Linder and Teresa! read more

I'm very pleased with the work done under the house. Maura, Suzana and Dana were very prompt and efficient. They showed me before and after pictures and explained what was done. There was no mess left behind. read more

There was an accident where a truck ran into the corner of the house. USAA referred this company to us. They came out quickly and that is the last thing they did in a timely way. They did put up the scaffolding - but the garage was not usable for our tenants. Months passed before the work was done. Had we not suggested a good stucco person I fear the work would have been finished in a substance manner because they were ready to paint before it was time to. When and if your company recommends this company consider finding another contractor and ask to use them. Had we to do this over again, we would insist on shopping around. read more