I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

Bay City Medical is the transport company you've been looking for!…read more Ray helped with a transport for my mother. 10/10, no notes. Exactly the level of professionalism, positivity, and can do attitude you'd want in any transport like this. They are now locked in my contact list for ALL FUTURE TRANSPORT.

5 Stars - Outstanding First-Time Medical Transport Experience - Highly Recommend!…read more I'm a 77-year-old Bay Area resident who had never needed an ambulance or medical transport in my life--until a sudden, completely disabling flare-up of osteoarthritis and severe gout left me unable to move from my bed. The thought of arranging transport to the ER felt overwhelming and a little scary. We called Bay Area Medical Transport at 6:30 AM for a ride to UCSF Parnassus, and they arrived right on time. From the very first moment, the entire process was frictionless, professional, and reassuring. The team was knowledgeable, calm, and completely at ease handling the transfer. Their stairchair technology was truly amazing--it made what could have been a difficult and painful process feel safe and smooth. They were hyper-conscientious about my security, safety, and comfort every step of the way. After spending the entire day at UCSF for testing, I needed a ride home and didn't hesitate to call them again. Raymond was the one who picked me up, and he was an absolute 5-star professional--consummate, caring, and incredibly knowledgeable. He made the return trip just as comfortable and stress-free as the first. As a complete first-timer with medical transport, I couldn't have asked for better care. I would absolutely recommend Bay Area Medical Transport (and Raymond in particular) to anyone who needs reliable, compassionate service--whether it's your first time or you simply want the best in the Bay Area

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

Horrible, horrible, horrible. This is now the second time this firm has screwed up a very…read moreimportant medical appointment for a client that desperately needed to get this appointment. What is worse is that the firm doesn't have a back up in case a drive may be running late. The ride was for 1:30 and they didn't call to say they were running behind until almost 2:00P. Then they said they couldn't make it until an hour later. Horrible, horrible. I filed complaints with Kaiser and other firms as well. This firm is NOT to be trusted.

This business is our go-to for my wheelchair bound mom's transport for medical appointments. They…read moreare punctual, friendly and flexible. Thank you!!

Mike and his company are reliable and do a great job. We got to my dad's appointment and back in no…read moretime. Thank you.

I rarely post reviews, but I had the most wonderful experience with Kat and I wanted to pass along…read morethe info to anyone else this may be helpful for. Kat picked me up from my major elective surgery and took the absolute best care of me for five days. I was coming in from out of town and stayed at a facility nearby the surgery center that she recommended (Hideaway House in San Jose- it was perfect), where she stayed in another bedroom. She was phenomenal at making sure I was comfortable, fed healthy, fresh-prepared foods, and took all meds on time. She was reassuring and positive, a professional/expert on all medical elements of the surgery, and just so kind. Her rates were very reasonable, and I really feel it's the best money I've ever spent because those first few days set the tone for a really positive recovery. She kept in communication with my husband, who needed to be back home to take care of our young kids, and I didn't have to focus on anything except recovery. I highly, highly recommend Kat to anyone needing these type of services!

Kat is phenomenal! She was attentive, organized, anticipated my needs and was just an absolute…read moredelight. I couldn't have asked for better care. Highly recommend!

We have used Marvin Transport over a dozen times and this review is long overdue. They are the…read morebest and and are always on time, efficient, courteous, warm and friendly. The cars always clean they are always at our house early to pick us up. they've gone over and above at a time when I totally forgot I booked the wrong day and they found a way to pick us up anyway. Marvin is an absolutely wonderful service and I would recommend them highly to about anyone. Book a ride or excursion. You can't go wrong!

Another excellent SFO drop off. Was great to see Bo again - what a treat. On time , great car ,…read morelovley ride. Thank you.

We use First Aid Transportation via our Medical Insurance…read more Our relative needs transportation to dialysis four times per week. Thank God we found First Aid Transportation. We've used various transportation providers in the past, all services we've used have been excellent but lacked consistency. I can vouch for First Aid, They've been on time, every time. and this is something important when it comes to dialysis as 'chair times' are strictly enforced. Thank You to our drivers at First Aid Transportation, Your pristine services are recognized!

First Aid Transportation decided to pick us up and Transported my father on a gurney and me to an…read moreappointment arriving 1 hour before the time of the appointment, so we waited in the waiting room with my dad having a blanket over his head like a corpse occasionally complaining how uncomfortable he was. After the appointment, the driver almost got us t boned (twice) crossing a traffic lane and radical lane changes to the point, his partner asked where are you going? Back home, they lifted my father and swung him onto his bed like a sack of potatoes without even looking back or asking if he was ok.

Onward has a very warm and kind approach to their drivers. I had the opportunity to meet the owner…read moreand the conversation was exciting and visionary. I was drawn in to drive for Onward right away. As a driver for the rideshare community since 2013. I have driven over 12700 passengers. This community has taught me quite of few things about the rideshare companies and how to serve riders. Onward Rides is a great company to drive for. If you love serving the mature population then I recommend you become a driver for Onward Rides. Founder Boss Mobility Network LLC

For some reason the hospital forbid me from using a Lyft or Uber to get a ride home from my…read moreprocedure but Onward was indistinguishable from those services but is over 4x the price. I'm pretty sure I made it clear that I was to be escorted into my apartment after drop-off, but when I asked my rider where he was going to park, he was confused and just dropped me off. What's the point? Going to push back about the Lyft/Uber thing the next time I have a procedure that forbids it.

I called SC Medical well before our need for transport of my husband who is bed/wheelchair bound,…read moreto a family event. I noted that I needed him to be carried part way to the transport vehicle and strapped into his wheelchair. They sent one person with no ability to strap him into his wheelchair so he was transported on a bench-really hard for a 91 year old with no musculature. I sent my own caretaker with the van. The caretaker got him into and out of the venue. Upon returning to our home (again on a bench), the driver dropped my husband out of his wheelchair onto our front steps and had to get the help of our caregiver to get him back into the wheelchair (my husband was exhausted and really scared) and into the house and back in bed. I needed 2 strong people, reliable wheelchair stability, and knowledge of how to safely transport him to and from the destination. I warn any prospective customer who has not previously contracted with SC Medical to find other resources.

Both Adelia who handles the phone calls and Antwan who does the driving were friendly, kind and…read moreprompt. They drove my mother-in-law to medical appointments several times a year, for several years. We really appreciated their service.

David was great, he transported my 95 year old, very frail and wheelchair bound mother to a church…read moreservice and family get-together. He was very gentle and patiently explained to her what he was doing as he used the wheelchair lift and secured her wheelchair in the van. He is a very careful and courteous driver and ensured her safety and comfort at all times during the trip. I truly appreciate David's professionalism, and his kind and patient demeanor. If you are in need of medical/wheelchair transport, I highly recommend DJM.

I work at a skilled nursing facility and I highly recommend DJM medical transport. We have mostly…read moreused their wheelchair transportation service to take our patients to and from medical appointments. I like how responsive David is even during weekends and weeknights! He is usually able to help in a pinch....and is always on time for pickups! What I think sets him apart though is his utmost professionalism while maintaining a friendly demeanor. Our patients can attest to this. I have one patient tell me he liked how he was able to talk to David about a range of stuff during the drive to his appointment that he requested to use his wheelchair service again for his discharge home. This comment stuck with me because it's the first time I heard a patient compliment a transportation service provider (and it was the first of many!). I think David is fairly new to this business, but if he keeps doing what he's doing, I see great potential for expansion! Let's support a small business owner :)