I'll make it short & sweet. July 15, 2026, I called Reservations (can't remember the name of the…read moregirl who took my reservations, although I wrote it down somewhere but when I hear it, I'll know it) & booked the dates of July 18th, Saturday, to July 21st, Tuesday of 2026; B65 was the location. I explained to the female that I had trouble with self-reservation online & I couldn't see the rest of the information in the dropdown box whenever I clicked, what looked like a location was available or as I understood it to be available. She took my reservation, REPEATED IT BACK to me correctly (in between putting me on hold about 2 or 3 times) and then gave me the price. I paid for it and she sent the email confirmation.
I looked at the email and saw the date I called, the time & "18th - 21st." Cool. That Saturday morning of July 18th, I drove over 9 hours (got lost a little bit because of highway construction and GPS) but made it there. Went to the office lobby, gave my name & the campground location. "Brandy" is what the front desk girl asked me as my name. "No..." I responded and repeated my name. Well, long story short, she said Brandy had my spot, I was offered another location, I took it, showed her my confirmation and saw that the reservation girl had listed me as "Tuesday, August 18, 2026 arrival" and departure "Friday, August 21, 2026."
I told the young lady at the desk of the conversation of my reservation and stated that although I didn't notice the month and days were incorrect, the reservationist spoke it correctly, so that's what I saw. The part that really got me, she said I had to pay $17.00 extra to go to the new location. I refused. I have worked in hospitality for years and I know how it works. I told her I wasn't upset with her but I shouldn't have to pay for their mistake.
I asked for a refund. Then I drove another 10 or so hours back home (because of traffic & getting lost trying to leave Spencer, TN).
I'm just now leaving this review because I tried to forget what happened but each time someone asked me, who hadn't seen me since I returned, how my vacation went, as I replay the scenario, my emotional feelings of frustration, some anger & the memory of how exhausted I was, returns. I slept for 2 days because I had missed so much sleep just driving to TN then immediately returning home.
Will I ever return to this campground? I doubt it. NO, I shall not. No one even apologized to me. All I heard was, "That'll be $17.00." My response, "17.00 for what? I'm paying?" Nooooo, I believe I'm done. Thanks for reading.