Stay away! Total rip off and terrible customer service. If I could give half a star I would.
We built a new house and came to Nonn's to pick out countertops and frooring. First, the sales lady told us the Quartz was out of our budget and to stay away from that. She then convinced me that molded marble was more durable and cheaper than granite, even though I hate the look of the counter and sink all in one. So I compromised and picked out molded marble in the bathrooms and granite in the kitchen, since you spend most of you time in the kitchen anyways. I chose a few options for the kitchen to get price quotes on. When I got the paperwork, I made my selections based on the prices given. When they cleaned up the paperwork with only my final selections, the price on the granite counter increased significantly, going way over budget. I was told that the sales lady miscalculated and that was the new price. I always thought when you got a quote and signed it that that was the price and it didn't go up. Not the opinion at Nonn's. They would not work with me, so eventually my builder suggested Halquist Stone in Pewaukee which turned out to be fantastic and I got all granite counter tops within my budget.
I also picked out flooring which turned out to be a disaster, but was unable to switch to a different company. My color scheme is in the grays. We picked out a white/gray tile that turned out nice, the only flooring I didn't have a problem with so far. I was told that the laminate wood flooring we chose was very durable and great for dogs and kids. Well, we had to have 3 boards replaced before we even moved in because of chips. We slid the kitchen table and it scratched the floor. When was the last time you damaged you floor from moving a table or chair? Not durable at all. Next, we chose tile for our master bath, but when it was laid it looked nothing like the sample. It took many arguments back and forth between me, my builder and the sales lady before she admitted that there were only 3 tiles out of 8 boxes laid on the floor that looked like the sample tile. Eventually, we were able to pick out a different tile with some added costs which I also questioned. I was told that the prices displayed in the showroom are not what you pay. There are many factors that determine my cost and I was not allowed to see the breakdown. In my opinion, just a way to get me to pay more for their mess up. Finally, our carpet. It is very plush, but it is beige. I have gray walls, gray and black counters, and grey and white tile. The lighting in the showroom is very misleading, the sales person should have known that this was not a good color, but she pushed it anyways.
I'm very disappointed in the customer service and the quality of the products I was sold. I even wrote an email it the store manager, but never got a response.
Don't waste your time or money here. read more