This establishment gets 1/2 a star for atmosphere,
And zero stars for everything else......
The WORST customer service in all of LB.
I was looking forward to dining with my family on MLK day, but instead my family brunched without me . I was initially sitting with them at a four top table , that would make us 5,. We were waiting for our drinks and food when the manager Daisy approached me and asked for my chair in order to set up for a larger party. I informed her that our wait was over an hour and wasn't able to wait any longer for a larger table that would comfortably seat us because my daughter joined us at the last minute. I was willing to squeeze in and join them. She said she needed the chair to set up for a larger table and proceeded to forcefully grab the chair and relocate it. I was humiliated , my family was uncomfortable with this unprofessional behavior and I had no other choice but to sit in the waiting area. The entire 40 minutes that my family brunched , that extra chair stood there , untouched and unused. The bill arrived and still the chair that was taken from me remained unused. My food was packed to go. I was never offered further accommodations.
The bill was walked over to me by my son who then informed me that he had found a black Curley hair in his "Fileja" , and had reported it to the waitress Marissa.
I was expecting some kind of partial compensation but none was offered or given, I was charged for his dish.
I asked if the kitchen staff wore hair nets and she confirmed with a yes but that there was someone wearing a baseball hat w/o a hair-net. Marisa then informed me that the manager had looked at the small Curley hair and had insisted it was lint from the " black micro fiber towels " they use in the kitchen. BTW micro fiber towels are lint free. I would discourage anyone from patronizing Nonas.
This was a humiliating and horrible experience. I will not be returning to Nonas. read more
