The four stars are strictly for Dr. Noel, even though I'm not sure if he has my best interest at hand 100%. That sounds worse than it really is, let me explain.
I won't comment on Dr. Noel character other than, if a hard working smart man is what you are seeking, Dr. Noel is the psychiatrist for you. He has been nothing but courteous to me, and although not always prompt due to client base (meaning he has lots of patients to look after) I enjoy meeting with him and feel he is a friend. I do feel as if he turns inept when I express my biggest concerns, not sure if this is completely true or not, it might be my proposed illness. It is rather painful however both mentally and physically sometimes, but again it might just be a mis-conception on my part. He is well educated, attended The University of Texas at Austin I believe, and does listen most importantly. I have had Doctors in the past insist that they speak more than I, so if talk therapy is a must for you, Dr. Noel is rather astute at focusing on what you are saying. Sometimes, I do believe he may mis-read situations or concerns, again that could be doubtful given his creditials and professionalism. From my perspective he is very analytical, but sometimes a little two black and white. His biggest asset is he is extremely understanding, he is a good man.
His staff, through no fault of his own I believe, could do alot better though. I refuse to go to the office strictly because of the insensitivity, lack of core knowledge, and possibly overworked under staff of both Dr. Noel and his partner. The problem is not that they don't know what to do, sometimes they feel as if they don't have to do it. For me this is a complete disregard of patient/provider (non-insurance means) reasoning to meet a justifiable end, in my opinion. Basically, sometimes they don't go the extra mile, because they take things the wrong way, from my experience. If I were having a worse day I would liken them sometimes (strictly speaking of the staff) fascist to a light hearted degree as a joke. Sometimes, unfortunately they just down right don't care, maybe from exhaustion, but consumer wise not a good recipe for those desperately trying to find how to get well. Sometimes they are simply more unwelcoming than welcoming.
My history has dealt with two receptionist and two nurses working for Dr. Noel and his partner (forgive me I cannot remember the man's name at the time). The two receptionist have given me wrong information that would have been vital to my wellness, haven't contacted me or given notice when necessary medicines arrived at the office that would have ensured more wellness, and personally I believe are sight guided judgmental, if you understand the term.
The two nurses, instead of being comforting, one more than the other, misinterpret information, and can hurt more than help situations. I don't trust their insight, simply because when I try to bear my soul to them, they give me "the crazy look" as if I need to shut up. Making a patient feel as if he or she cannot communicate as a right, is not very comforting from this point of view, me being the patient.
Indifference is a big problem with 3 out of the 4 mentioned, the one exception being the head nurse Dorthy. I realize these three people are just trying to earn a paycheck, but something so serious as mental health isn't something to be taken lightly or given a "write off" (figuratively) when entered into an agreement with for provision of wellness.
I have physically made my own self sick trying to compromise with this place, and I feel like I am just a number to them, literally, but not always.
As a conclussion this is my own personal review, no one but I hold's this view, and I's know many who are satisfied with both Dr. Noel, his partner, and his staff.
If you're laughing at why I put the word "I's" it was a play on the word "eyes".
Ok, back to seriousness, the place isn't worth not giving four stars to, like I said I have alot of appreciation for Dr. Noel, but if you are seriously considering contacting him, due to his client demand it is not wise to waste his time and those aren't his words, they are mine. In my opinion he is so brilliant that he has to pick and choose his patients remedies in the order he sees fit towards cure or stabilization, because he really does care and wants to maximize his expertise.
Dealing with Dr. Noel, who also is a M.D. who can help with physical ailments as well, will take patience, but mostly because he is so popular and efficient, not because he is bad at his profession.
Out of 3 psychiatrist that I have given the right to practice medicine to on myself in 10 years, Dr. Noel by far was the most compassionate and thorough. I remember specifically one time when I couldn't speak from depression and all it took was a kind set of words from Dr. Noel to allow myself to say I could make it another day.
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