Don't know where I'd be with out the great people at ProElite! They are responsive and on the ball,…read morewith them on board I don't have worry anymore about dealing with my insurance company. The increase they've had paid out is way more than what I was offered and we still have a ways to go. The knowledge they have when talking about the house is more than the insurance agent. I'm so grateful for this group of professionals! They showed up with fancy equipment on day one and they still are impressing me with their big bag of tricks! I've referred everyone I know to use them!

From the owner: We fight the insurance company so you don't have to, ensuring maximum property claim settlements!…read more

I had an amazing conversation with Denis Rowe and he was very patient, helpful and informative! I…read morecannot recommend him highly enough! Thank you again!

I contact the Howarth Group after a robbery at my house. I was extremely impressed with the…read moreprofessionalism of their staff and the kindness offered. Conor Rowe and Jeannie did am amazing job for us and we are extremely pleased with the outcome. I would recommend the Howarth Group to anyone needing assistance with insurance claims. Thank you guys.

MidSouth Construction installed a roof at our home in early 2025. In the 16 months since…read moreinstallation, we have experienced three separate leaks in three different areas of the house. They addressed two exterior leaks only after repeated pushing on our part. They completed one interior damage repair, but a second interior repair that MidSouth was responsible for was never scheduled despite our repeated requests. Since May 2025, we attempted to escalate to management at least three times. We were never provided contact information by either the project manager or the receptionist, and when we finally reached the office directly, we were told the Operations Manager would not speak with us. Management did not engage with us until July 2026, and only after we sent a formal written complaint. When they finally responded, their emails contained factual inaccuracies, including attributing statements to us that were never made and characterizing repair work as "courtesy visits in an effort to assist." Regardless of MidSouth's position on warranty coverage, the quality of customer service alone warrants this review. At no point in over a year did MidSouth proactively contact us with updates or solutions. Every step forward required us to initiate, often repeatedly.

We recently had roof, gutter and porch roof replacement due to hail damage. Erik Popplewell was…read moreextremely knowledgeable and helpful. He worked well with our insurance company and made the process easy for us.

Working with FirstCall caused me the most frustration, aggravation, and disappointment out of…read moreeveryone I worked with after my house flooded in 2021. In March of 2021 my house flooded and I also lost my car. I needed help and guidance on next steps, and I really wanted to make sure I was protected since I had heard how much insurance will try to go the cheap route. A friend referred me to FirstCall, so I went with them from the start - to make sure I got as much insurance money as possible by negotiating with the insurance company and also for them to guide and take on the main communications with insurance so I could have something off my plate. I had enough other things to worry about! I was very disappointed in this entire experience. My public adjuster did not meet any of his own deadlines and he wasn't thorough. I had to review all of his work and ask for multiple corrections or point out things that were missing. He did not proactively negotiate on anything. I had to ask him for everything and to push for this or that with the insurance company. He was not proactive at all with me, and I had to drive everything...asking for status, where things are at, etc. The exact opposite of what I was promised from this arrangement. Also, the insurance adjuster started calling me directly because my public adjuster wasn't responding to him and there were deadlines that had to be met for getting my claim details nailed down. YIKES. When the insurance company sent me the first check, my public adjuster got very involved (for the first time!) and started hounding me for his payment. All the while he still had multiple outstanding items with the insurance adjuster that he had not done. I wish he had been as eager to fight for me (like I had hired FirstCall for) as he was to get his check. In summary, FirstCall was a big sum of money I had to pay and I don't feel like I got the value out of it to make it worth it. In fact I got the opposite. I regret that I went with them because it caused me more work and mental energy, more frustration, and just overall anger on top of the huge flooding event that I'd already been through. Would NOT recommend.

We are current customer with FirstCall Claims and I've been leaving messages calling, texts,…read moreemails literally begging to get anyone to return my call. FirstCall did not contact me but another customer contacted me struggling with the very same problem. So, FirstCall if you actually do care about your customer and holding insurance companies accountable then how about returning the calls from Allstate. It's bad when the company you are "trying to hold accountable" can't get you (public adjuster) to return calls! I started a list with another customer FirstCall is ghosting, and she is an older adult..., shame on you FirstCall you should know better! You should DO better. Tell the truth and communicate with your customers. My Senior Claims Adjustor is Jason Summers. Jason took over after Spencer left in October, although we were not updated until the end of November. Jason said he turned us over to another public adjuster, Alex Poke. Ms. Alex Poke never contacted us. FirstCall DID NOT follow up with Allstate since December 15. In fact, FirstCall had other customers documents in our file and apparently "Hawkins" and "Gerald" is missing their stuff and their claim is also screwed up. Allstate closed our claim because FirstCall failed to respond or even represent us. I think it is criminal and an absolute dereliction of duty to run a business in such an unprofessional manner. Let's see if there is any recourse with the Insurance Commissioner. Do your homework, unlike me, stay far away from this company. Look for other public adjusters. Look at reviews and Better Business Bureau.

This chapter in my life has finally come to a close. It started out in tragedy and ended with…read morestrategy. The tragic was brought on by an auto accident and the strategic was the faith that I put in Griffith Law to represent and protect my interests. The road to physical and fiscal recovery can be a long one. In my case no truer words are written. It can be an arduous journey befallen with numerous pitfalls and twists. Each path leading seamlessly into oblivion. One cannot go it alone. The hope is that through the distance of time all paths will eventually lead to a sunny outcome. That outcome cannot be left to chance. That outcome must NOT be left to chance. Be wise with your decision on whom you allow to represent you. I made the right decision. I chose Griffith Law to protect my best interests. Their experience and expertise in my injury case was exceptional. (I know, a lot of ex's in that last line, but if the shoe fits, you gotta wear it). Upon first meeting, my attorney Josh, walked me through what to expect and how things work. I mentioned that time wasn't a factor for me, and he seemed to appreciate that. Basically I wanted him to know that I wouldn't be badgering him throughout the process. I was on his time line not mine. For my piece of mind, this was the right avenue in which to travel. As the wheels of justice slowly turned, I knew thoroughness was being conducted. That attention to detail manifested into a fair and equitable outcome. During that process I was not lacking in case status communication, nor was I left doubting whether my choice of Law Firm was the right one. Kristen and Audrey kept me well informed as to case status, and gave me all the pertinent information needed for my well being and to assist in the case preparation. My choice was the right one, as yours will be too. Alex J is a credible witness to that affect. Quick Tip: Be ready to be dazzled with friendliness. You'll be comforted by Griffiths sincere compassion. Good luck, be patient, and reap the reward of highly competent talent.

Before signing with any attorney in a serious insurance matter, consider sending a formal…read morePreservation of Evidence notice to every involved insurance company so that relevant records, photographs, recordings, electronic data, communications, claim materials, and other evidence are preserved. A good lawyer would do this immediately.