Absolutely horrible. This business will close soon as their service totally unacceptable. The maids…read moreare ALL illegals. Not one of them spoke a lick of English and they seemed not to care. They were on their phones constantly. Disgraceful!

Let me start by saying I've never used a cleaning service before- I was always worried they would…read morescam me out of money, do a bad job and break my things. This was a Christmas treat from my boyfriend, and proved exactly every concern I had, right. They arrived for the deep clean service that's required your first time, and, after about 2 hours, notified me that I would be charged an additional $100 worth of fees for excessive dust and dog hair. I have a lab mix that has free roam of the house, so I authorized that and went back to work. The cleaner had to rush out before we could do a walk through (I'm assuming that's standard, usually, but I'm not sure). I noticed some areas that were totally missed right away. It felt more like a standard clean to me. I got a text asking how the service went, and I shared the photos. They said they would investigate and send the cleaner back. After a few failed attempts at sending me a follow-up text, they said they would email me, but I still haven't received anything. MORE troubling than the clean job, the upcharge and the bad service though was my realization that evening at bedtime that the TV screen in our bedroom was damaged! I sent off an email, pictures, and asked for a call the following day. Today, I received a call from a man who identified himself as the manager. He said he got my email, and his cleaner didn't touch my TV. I explained that they must have, because the screen was damaged and had been cleaned. He said "Lindsay said she did not." I explained that I was charged an extra $100 for dust and dog hair, and nowhere on or around the TV had dust or dog hair. His response was "Lindsay noticed you purchased a new TV." I said "yes?" And he said "well all I'm saying is my cleaner never touched your TV..." (IMPORTANT NOTE: My boyfriend won that TV at his company Christmas party days ago, and can easily prove that. The assumption we were being fraudulent was beyond offensive!) He accepted no responsibility, suggested that the TV was broken already, and suggested that we were using the cleaning service to...get a new one? I'm not exactly sure. If you use this company, PLEASE TAKE PHOTOS OF YOUR ITEMS WORKING prior to their arrival so you can prove they weren't damaged before the service. If you don't have proof, they will just deny it, and there won't be anything you can do about it. TLDR; They came into my home, charged me $300 for an unimpressive clean job, an additional $100 for dust and dog hair, ghosted me, broke [my distinctly un-dusty and un-dog haired] TV, then denied responsibility and accused me of commiting fraud. I now have a broken TV, a house I still need to clean, and I'm $400 poorer. I feel totally bamboozled and scammed. Worst idea, ever. Update in response: the manager suggested we brought the TV to their attention after requesting a full refund, and being denied (aka, in retaliation). To be very clear, at no point have we requested a full refund, and all calls to management happened after we noticed our television was damaged during the clean. I also did not take issue with the additional charge for dog hair. As I stated in my review, they notified me of the upcharge, I authorized, and went back to work. All communication with this company has been bizarre, and they continue to gaslight and redirect while not addressing any of the issues we actually have. If you decide to proceed with this company, PLEASE take photos of your home, and all electronics working properly prior to your service, because they will deny all liability and be generally shady, and you won't have any recourse. Again, to be clear, we did not and have never requested a full refund. Due to the poor status of the clean, the damage of the tv, the unprofessionalism of the manager, the outrageous fraud accusation and continued accusations from this agency, we are apprehensive to have them in our home to try again. That being said, our service was for a deep clean prior to a Christmas party we hosted for our families. The manager, Obi, refused to correct the issues that even HE agreed were problems prior to the event that was the purpose of the service. A partial refund for all the work he agreed was missed seems like a literal professional bare minimum. Please take note that the manager did not address any of the big issues in my review besides to outright deny liability, and continue to suggest something fraudulent occured. This is the company you are sharing your credit card information with. Exercise the discretion we apparently did not.

Phenomenal move out cleaning service. Very detailed…read moreoriented, super friendly and beyond competitive pricing. If you're looking for some home cleaning done right and not break the bank, Lulu's may be exactly what you're in search of.

The two women that came to clean the kitchen and three bathrooms did a sterling job. I will hire…read moreLulu Cleaning Services again

Great service. The ladies that cleaned my move out unit were very professional and did a wonderful…read morejob.

Only use this service if you want to be harrassed by the owner, you want your cleaning done an hour…read moreand 39 minutes late with not so much as an apology and the next time you book a cleaning around the holidays the cleaner is "sick" 20 minutes before scheduled. Did the owner try and reschedule for another day? No. Was I forced to pay full price after they were nearly 2 hours late and made me miss my appointment? Yes! And don't forget if you say this to the owner all he says is "go leave your little review I have apologized" i would recommend you only reach out to this "company" if being harassed and having incompetence ruin your day is something you enjoy don't like my mistake be yours. They trap you into agreements so you can't book another appointment without a rush fee.

The house was in impeccable shape after they finished - the attention to detail was next level!…read moreCould not recommend more highly.

Not the deep clean I expected for $790 - Booked Deep Clean + Move In/Out + Paid extra for Pantry…read moreclean I booked a deep clean PLUS move-in/move-out service and was pretty disappointed with the results. The cleaners arrived around 7:30 a.m. and had the entire upstairs done within about an hour, which should have been my first red flag. A lot of the cleaning felt more like a standard clean than the detailed service I paid for. Some of the things I found: Laundry Room was completely untouched Pantry (upcharge of $40.00) was not touched Decor was only half dusted Kitchen sink was not cleaned Cobwebs were still visible in a corner Baseboards and doors still had dirt, smudges and fingerprint I did contact the company and they refunded a portion of my $790 bill, which I appreciated. The cleaners also went back and addressed some of the issues I had initally pointed out. Unfortunately, I continued finding additional things that had been missed even after that. The refrigerator was cleaned really well, so I do want to give credit where it's due. But overall, for the price and the type of cleaning I specifically booked, I expected much more attention to detail.

These guys did a fantastic job. They have great customer service skills. I asked them to clean my…read moreplace with only a day notice. They worked with my price and they did a fantastic job. Would recommend to anyone, and plan to use them on a monthly basis.

Wow! What an amazing job...Great communication and follow thru, Excellent cleaning, They went over…read moreand beyond the call of duty. 5 STARS and HIGHLY recommend! I will definitely use your services again and refer to anyone in need!! Thanks for the great service in a day and time where customer service is at an all time low - Super Impressed!

Save your money or give it to charity! These people did nothing they promised to do. I paid for the…read moremove in/out cleaning and could not tell if anything was done. My refrigerator was filthy, there was a ring in the toilet bowl in one bathroom and urine stains on the bowl in another, debris in the drawers, the stove was not cleaned, etc. I spent several hours cleaning what I had paid to be cleaned!

Called to schedule and they moved their schedule around to fit my schedule. The best cleaning…read moreservice we have ever used. Very polite and super efficient and fast. If you want your home cleaned the right way please call Family Owners cleaning.

Dean and Rayane are amazing! They clean for us every 2 weeks and they are incredibly reliable,…read moreprofessional, and thorough. They do an amazing job every time, and leave my home sparkling! Plus they are super sweet people. I can't recommend them enough.

Mom and Pops House Cleaning truly sets the bar for an excellent home cleaning service. We've been…read moredoing by weekly cleanings with them for two months now. They are extremely professional, detail oriented, and respectful cleaners. They have shown up on time every time and have wonderful customer service anytime we've wanted to reschedule. I've recommended them to all my friends and family!