Noahs Ark has just gone under some massive face lift. We used to love it, agreed I used to bemoan the fact it was tired and in desperate need of a good clean, but as I sometimes feel -mostly on a Sunday night when the house is in ruin!- mess can be forgiven when both children and parents are tired out AND happy.
The play area Is roughly laid out as before, an under 3's and a bigger bit for older boys and girls. theres still a cafe and a climbing wall, zip line and toy cars now too.
I was definitely tired, but not happy in the slightest on leaving the new improved Noahs sadly. After waiting a full hour and 20mins for food that left myself and my husband ill for a full two days -thankfully not the children who opted for the HEALTHIEST option on the childrens menu, fish fingers and CHIPS- I was told by a manger that I could not go into the play area to retrieve my youngest whose three and a half and there for too big for the toddler section, when I tried to explain to her he was in distress she dismissed me with a 'look'. Not what you expect from any member of staff as I felt I was being reasonable.
My little boy was in tears repeatedly so I went in anyway and to my horror I found the structure actually swayed! the netting was lose and he got his foot stuck. With no staff in sight.
The toilets were dirty, the zip line was closed by the time my oldest wanted a go, and people sit on top of each other in the cafe. After we'd spent so long waiting on our food I wanted nothing more than to leave before we'd even eaten it.
But -and why I'm being so harsh- to cap it all when I complained on my way out the same woman as before, she actually raised her voice to me - telling ME I didn't understand about the safety of children and that she didn't need my business. I was disgruntled, but I didn't intend make a seen in front of my children, I didn't threaten, swear, or raise MY voice, I hadn't even asked for a refund on my food! If I can behave like an adult was it too much to ask for such treatment in return?
In short, try PlayBugz, or if the weather is good, Active kids -which might be abit harder on the walet, but you can stay all day and the staff make you feel welcome. I'm sure I just went on a bad day, but I definitely wont be back to Noahs when there are better options read more