This company is under new ownership and now doing business as Carter's Webb Learning Center.
This is my experience with the center providing afterschool care for my kindergarten aged son.
The center will not offer toileting assistance to children who ask for help other than providing them with their spare clothing and offering wipes for the child to clean themselves up. I called the state about my concerns. The state visited and found that the center was not out of compliance with this, however; during a meeting regarding the care of my child the directors were very rude. They told me that I was upset because I was not getting what I wanted. When I asked where in their handbook to find the section on the care they provided and didn't provide the director told me, "You can read, find it yourself. You signed that you read and understood the information." When I asked what age they expected children to wipe and clean themselves up "three" was the answer that was provided.
My child is school aged and I certainly don't expect any staff member to accompany him to the bathroom and monitor his toileting habits. I do however expect that anyone who I am paying to provide care for my son, help him whenever he requests help. I don't feel that including this in an IEP is appropriate (the center requested this in order to provide help to my child if he asked for it). This is not a disability but a skill that has not been fully developed The center did offer to call me if my child requested assistance and I could leave work to come to the center to assist him.
Needless to say, I am very disappointed and the care of my child will not be entrusted to this organization. The directors are very unprofessional and condescending to their patrons when their business/care practices are questioned. These ladies have a lot to learn if they are going to be successful in the childcare business.
When I told them I would be posting my review to social media they asked to make sure I included all of the details so I hope this honors their request.
Parents/guardians, do your homework and make sure to visit this center before deciding to place your child here. Go with your gut. read more