Enrolled my child here for 2.5 years.
Original management and staff were excellent. They prioritized joy & relationships!
For 15 years they built a legacy of service to the community, instilling confidence teamwork, structure and life skills in our children.
The price was a premium, but it was a solid investment, well worth the cost... At that time!
Fast forward to late 21 & the place was sold to a new owner; who's principle career was a banker.
As far as we could infer from this email and the summary bio we were given, it seems the new owner got into childcare shortly after the 08 financial crisis and had been running an in home daycare before buying Kids Campus.
Communication dropped off almost immediately from then.
The only correspondence we received regularly was a higher price & a poorly orchestrated debut of a 3rd party automated invoicing service. This resulted in numerous overbilling issues that were exhausting to resolve due to the new pattern of non communication.
After a year of watching 95% of the core staff leave, optimism eroded into pessimism as we watched skilled competent and passionate staff disappear.
To make matters even worse, the new administration sent emails out bad mouthing these people, saying how the new administration was reevaluating their staff for "competence and professionalism" then it went on: "unfortunately some of them discomforted by our demands for efficiency decided to seek employment elsewhere" saying they were "no longer present and do not represent Kids Campus"
2 of the employees mentioned in this clearly hostile email were people with a favorable reputation in the community; both of whom had management experience before & after the new ownership.
Telling already weary parents that the new management was looking for competent and professional staff, while badmouthing the outgoing staff in the same email underscored the new style of management, betraying a spirit of incompetence vindictiveness and the UN-professionalism still present today.
The situation deteriorated so bad that we just watched new bodies being thrown at classrooms almost weekly, as the revolving door of poor management decisions became evident. It got so bad that 3 classrooms had to be closed due to staffing shortfalls. Children were full of anxiety. Many of them would be mixed in with other classrooms in age groups ranging +3yrs difference.
This explained why my 3 year old began talking about "Boobies" and learned profanity, as well as a whole host of defensive and aggressive behaviors.
We weren't the only ones! 2 other close neighbors of mine had problems as well, and it effected their families negatively as they had to pull their kids out and reduce work hrs, because they were no longer safe.
Why was it unsafe? Where do I begin?! Firstly the fact that there could regularly be seen, young individuals roaming and loitering the facility grounds in the afternoon hours, later turning up in classrooms to cover staffing shortfalls. A concerned parent noticed one of these strangers using slangs while addressing his child, he was concerned, especially since the [constantly changing] required list of new employees & their roles wasn't posted or communicated to him. He tried to get to know one of these people and the stranger hastily walked away while greeting him in return.
Secondly, rude young staff who had earbuds on while watching our kids.
The long and the short is: None of us ever knew who was watching our kids because staffing was so terrible. Almost nothing but strangers with your kids. 4+ Asst Dir's, frequent abrupt closures, quarantine emails going to some & not others.
Billed weekly for the entire month of DEC but the center was open for less than a week!
Covid became an easy scapegoat it seems.
This could have been avoided if mgmt prioritized communication & proactively engaged parents instead of embracing secrecy, hostility and obstinate unwritten policies ie: Teachers not allowed to talk with/to you!
The only consistent emails are bills & sporadic announcements laced with virulence towards outgoing staff, or parents.
The summer "newsletter" was simply cut and pasted over prior year newsletters, modifying text in certain places, yet leaving horrible grammatical errors and inconsistencies.
"Summer Camp" was no different. We were robbed! $600+ & only 1 field trip, NOTHING ELSE!
I'm sad & disappointed.
My 3 yr old used to love going there, before she tearfully begged us to stay home.
If your child says or shows signs of mistreatment, especially physical marks, take pictures& Immediately Call CPS!
Don't risk your credibility trying to resolve it with mgmt.
You could be led into a failed trap with law enforcement & slanderously characterized as threatening and disrespectful while being associated with previous alleged incidents by others involving degrading comments and/or even racism while mgmt plays the victim to uninformed parents.
Not a pleasant experience @ $12k tuition. read more