I think they manage a huge operation very well. Vets, techs and desk staff are all very professional. It's obvious that everyone there loves animals. They helped us through a very difficult terminal dog illness in the past, and they have provided excellent support for over a decade for our 12 year old dog. The online check in system works pretty well in our experience. It isn't precise of course, but it is a very effective tool for managing my time on a vet visit day. read more

Ft. Wright, KY location: I have been taking my 3 cats, 1 foster, and 1 feral cat to Noah's Ark for the last couple of years. Two of my cats were sick and seen last Oct. by Dr. Gore. At the time, I brought in the folder which contains all of their medical records. I assumed copies were made. I took Luna to see Dr. Gore on Wed, 9/23/26 for a well visit. It was supposed to cost $62. As always, I end up with medications I don't need and can't use. Dr. Gore felt of Luna's body and checked her teeth. Luna is challenging when I brush their teeth and I was concerned that they needed to be cleaned. She said they did. The only other thing that occurred during the visit was that she was weighed and I was told that she needed to lose 1 pound. I expected more from a well visit. The majority of the visit was spent discussing the issue of vaccinations. After my 3 cats were vaccinated one year ago, they vomited at least 30 times before I could find a vet very close to me who was open and willing to see them. In addition, they were panting, high fever, rapid heartbeats, facial swelling, and lethargy. After a $800 vet bill they told me to take them to the ER to be monitored and let me know the cost would be $3000 to $5000. I did and had to bring one back the next day. I contacted the vaccination company and no one else reported a reaction with those batches (rabies/FVRCP) of vaccinations. I told Dr. Gore they almost died and we did not want them vaccinated. I told her they were vaccinated a year ago and I had brought in all of their records last October, but she couldn't find them. They never go outside, don't want to go outside, and our shoes are left in the garage. She said she is required by law to do the rabies vaccine and would not back down. I was extremely upset to risk my cat's life, but she said she could give her medicine (a shot) and send some home and we could wait in the office in case there was a reaction. I eventually agreed, as I assumed they were at risk of a huge fine if they didn't give the rabies vaccination, and I wanted Luna's teeth to be cleaned. When I got home, I was angry that the Luna went through the pain of a shot and an extremely painful rabies vaccine shot. It is kept in the fridge and much more upsetting that a typical shot. I didn't know that a 1 year old could get a 3-year vaccination but she had gotten one only a year ago. She went through all that pain and trauma for nothing. I asked that the manager call me. She did, didn't answer when I called her back and called at 8am this morning, but didn't return my phone call. I called again after Luna vomited twice and appeared to be sick. I was up until 4am this morning monitoring and worrying about her. I finally slept in a recliner with her on my lap. I feel horrible because I wanted to take Luna for well visit to help her and only ended up hurting her. The $62 I was quoted ended up being almost $300. This was the second time I made the appointment and stated that it was a well visit. They did not ask me to bring in proof of vaccinations, and they should have made copies last October anyway. When I brought in a feral cat living in my home and my foster cat, I was not asked for proof that they had been vaccinated. Dr. Koopmans and Gore appeared to believe me and did not demand a rabies vaccine. I volunteer at my animal shelter a great deal and talked to an animal control officer. Nothing would happen to a vet office that doesn't vaccinate and I would be fined no more than $30 if Luna escaped and an officer caught her. The vet can simply write a statement regarding her reaction to the vaccine, and I would not be fined at all! Do not go here. They don't care about your pet. They just want $$$. read more

I had an extremely troubling experience at this facility and have serious concerns about the level of care provided. My pet's condition was not treated with the urgency or attention it warranted, and I felt that patient well-being was secondary to collecting payment and moving clients out quickly. This lack of attentiveness put my pet at risk. I would not recommend this clinic to anyone who values thorough, compassionate, and responsible veterinary care. My experience with Dr. Black was particularly disappointing and fell far below the professional and ethical standards expected of a veterinarian. read more

I have been bringing my pets here for over ten years now, and have been extremely disappointed as of recently. I brought my cat in for some sort of urinary problem back in August. I suspected a UTI, and I visited on a Saturday. I was told they can't test on a Saturday since the sample can't sit in the office for the weekend. Was told my cat is stressed and I need to play with her more. Unfortunately, the issue has continued about a month later, and I called to request to stop by for just the urine sample on a week day, was told I would need to pay for an entire new exam since it's been over a month since she was seen. Since I have already paid for her to be seen with this same issue, I find it to be a ripoff to charge me again for the same issue. I did not want to see a vet, just have her urine tested and that's all. We will no longer be taking any of our pets here, and I recommend you do the same. On the surface, their prices seem much more affordable, but once in the building, they charge you for just about everything, and it is easier to find a higher quality experience for just about the same out the door price. Would not recommend taking your pets to this practice. Unfriendly and quite rude staff, as well as vets who would rather not diagnose or deal with your issues. read more

Noah's Ark is took care of my pets over the list 15 years. The vets are caring and know what they're doing. I would recommend this place.

Try not to kill anymore animals!! Maybe that will improve your business!!! You killed my cat and apparently many other animals as people came forward with their own stories. You should ATLEAST do free cremation/burial since you kill so many animals!! read more

This would have been a 'Five Star' review. Except, they still have that telephone or online "Sign in and wait." system. Hopefully, they'll eventually come up with a better way of connecting long term clientele, and their pets, with Noah's Ark Veterinarians. However, today's visit for an annual physical exam of my seven year old Labrador Retriever was a 100% improvement over last year. Doctor Khan, DVM, entered the room and immediately established a relationship with the dog; before laying hands on him. As a result, the exam was conducted in a low stress environment, resulting in a complete success. Thank you. read more

Noah's Ark Animal Clinic of Ft. Wright. Kentucky So, how can you move us from a 1 hour and 6 minute wait at 8am, to a 4 hour wait at 8:45? Signed onto your waitlist at 8:01. A window popped up reading "Success. You're third in line. One hour and six minute wait. Twenty minutes later I get a text saying I'm now thirteenth in line and a four plus hour wait. What's the point of the list if you're not going to honor the appointment??? Moving on to another Vet today after 15 years of loyal customers. If I suggested their services to any of my friends on here, I'm taking it back. So we're going across the river today. Ft. Wright. Kentucky read more

Just an update, mostly regarding the absolute BS replies from the business owner. Dear Mr. Lies (appropriate name, considering his replies), face the awful fact that YOUR BUSINESS IS KILLING ANIMALS!!! Your reviews are extremely bad BECAUSE YOU KILL ANIMALS THERE! Your vets are the absolute WORST! Do you hire them in the first semester of vet school? Or do you get them for free, or major discount, bc you are willing to take the very worst of the crop? THEY MISDIAGNOSE! They prescribe incorrect meds, they continually botch surgeries, THEY KILL OUR BELOVED PETS and they are extremely sub-par on all fronts. Your vets killed my dog, and I am just one of MANY. Do you think ALL of our reviews regarding the horrific treatment of our beloved animals are wrong? Have you noticed that there are no other vet offices that have such low ratings? Your business is in the business of CRUELTY AND THE KILLING OF ANIMALS, even the ones that come to you while perfectly healthy. None of the negative reviews are inaccurate or irresponsible, and HOW DARE YOU accuse any customer of that when the review honestly reflects your company's shortcomings? You owe every single customer sincere apologies, and an offer to make it right, at least financially. I have doubts that something like 'free vet services' will be well received. The way you treat your customers is also abhorrent. Do you not understand that YOUR BUSINESS KILLS ANIMALS AND TREATS CUSTOMERS LIKE GARBAGE, then you call them liars and say it's their fault? Don't you see that it's YOUR FAILURE TO ACCEPT RESPONSIBILITY THAT KEEPS KILLING ANIMALS?!! If you care AT ALL, fix it! Or will it be just more 'Lies'? read more

Just took Murphy there for immunizations and check up. Dr. Koopmans was our vet and first time we were seen by him. Excellent bedside manner and loves small dogs so Murphy 7 lb 3 oz got lots of attention and great care. He was kind and didn't try to push anything we didn't want. Prices were a pleasant surprise. Thank you for taking care of our baby read more

I've used the clinic for my dog for the past 6 months and was always satisfied with price and service. However on my visit today for a nail trim, I was told the clinic will only provide that service if I enroll in their Wellness Plan. For my pet that would be $600/year. So a previously $18 nail trim would have cost me $618 today. And the wellness plan does not cover illness or medication. I refuse to enroll in the plan in order to get services for my pet. They said this is for your dog's health, but the way they they presented it to me (a forced choice) I think it's more of a revenue plan for the clinic. I've decided not to return to Noah's Ark as a client in the future. read more

I took my cat in for treatment. he was ill. I had to make a few phone calls for the money. they would have to put him under. I talk to the girls at front desk. they told me the vet went to lunch. i thought she went to lunch? I took my cat out. took him somewhere else. but, before I did that, they charged me a vet visit. for what did she do? maybe that's why people are sitting in the waiting room so long. they have a sick animal come in. take the animal back and then go to lunch. read more

I have been a returning cat mom to this vet and me and my husband absolutely love this place we had a three year old male cat with crystals in his bladder they took great care of we have a almost 9 Year old cat with kidney stones and a very backed up tummy they took great care of we also had a nine month old kitten that had a umbilical hernia they fixed that when they spayed her they also stayed all of my male cats and all of my female we also had another cat that got fixed at another place but then when we adopted her it turned out she had an infection from the other place that that spider so we took her to Noah's ark and they gave her medication took great care of her cleared all of that up all of our cats are on revolution plus too so they take care of all of that and then we had recently a new little kitten that we took in he had a it was starting to get an upper respiratory infection they took fantastic care of him and we continue to take them all there I have been taking our oldest cat there he's almost nine now so for almost 9 years I have never had a problem they've all received excellent care and they are the only vet that our cats see we love them our cats go yearly to get their vaccinations every year anytime they're sick we take them there they always are happy to see us and take such great care of our cats they get their revolution plus there monthly and like I said it's just a really great place to take any of your animals they're very friendly very nice and they really do care so thank you Noah's ark for all you do for the butler pets Casper Kendall Lily Zoe y and Elmo say thank you so much read more

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We took our cat to get his teeth cleaned and he had to have test done first. We had a quote given to us and we agreed. The day before his cleaning Noah's Ark sent us a contract consent form and once again we agreed and signed it. When we brought him for his cleaning they wanted to raise the quote, but they already accepted our signed contract and agreed to the original quote. Later that day they claimed that we couldn't come to pick him up yet because he was running a fever. We came over to see him and we told them we wanted to take him home. They agreed and let us, we took his temp when we got home and it was normal. I just went in for our dog's annual checkup and they said I would have to pay a balance from our cat's cleaning before they would look at him even though he was on their Wealth Plan. $559.68 a year. We're done, most staff are nice but some are not! read more

The front desk people are rude and inefficient. overpriced medication I will never go back there.

Is the price worth the 4hr wait for shots. Been waiting since 8am. The wait list said #3 and 15 minute wait for an hour. Now back in a room, asked how much longer. You the next in line. Another hour? I guess if you are the patient your time doesn't matter. read more

If I could give them 0 stars, I would. Noah's Ark Animal Clinics is the most unprofessional, dishonest, immoral and inhumane animal clinic I've ever come in contact with. Here's my complete experience: ​On April 15th, 2020, my cat, Coal, needed emergency surgery as he ate a bunch of plastic Easter grass a few days before and showing symptoms of an intestinal blockage (constant throwing up, loss of appetite, and no bowel movement for a few days). I made the decision to take him to Noah's Ark in Ft. Wright knowing they took walk-ins and my cat needed to be seen ASAP. ​We arrived at our appointment at Noah's Ark and Dr. Travis Koopmans looked at Coal and took some X-Rays and determined that Coal needed surgery. From my understanding Dr. Koopmans did not perform the surgery, he just examined Coal. Dr. Kassandra Ernst was the one who performed the surgery and was also the surgeon that talked to me about how the surgery went when it was finished. Dr. Ernst performed a basic surgery on Coal on April 15th, 2020. ​That same night Coal came back home with me. The next morning, April 16th, 2020, I noticed multiple stitches had come out and some were still in Coal, but very loose. I called Pet Wellness Group in Florence to see if Dr. Wilson could get Coal in to stitch his incision back up and fix the loose stitches. Pet Wellness Group was able to get me in right away. My dog has been going to Dr. Wilson since he was two months old so I knew I could trust them. Once Dr. Wilson took a look at the stitches on Coals incision she called me (I stayed outside in my car due to COVID-19) and informed me that the stitches on Coal's incision were meant for incisions on the inside of your body and not the outside and the stitches were not knotted right. Dr. Wilson had to put Coal back under with anesthesia and remove the stitches and staple Coal's incision. To correct the wrong stitches that Noah's Ark put in and knotted wrong, I had to pay $261.61 the next day after his surgery at Noah's Ark. ​Coal was scheduled to get his staples out with Dr. Wilson at Pet Wellness Group on April 30th, 2020. We got to our appointment with Dr. Wilson on the 30th and once Dr. Wilson took a look at his incision she gave me a call. The incision on the outside was not healing right. Dr. Wilson took a few staples out and looked at the incision on his abdomen to find that Noah's Ark put stitches meant for the outside of your body on his incision on his abdomen. This would explain why the incision on the outside was not healing correctly. We scheduled surgery with Dr. Wilson at Pet Wellness Group the next day, May 1st, 2020 to fix this. ​Once Dr. Wilson opened coal up during surgery she found multiple things that were done wrong by Dr. Ernst at Noah's Ark. To name some: Dr. Ernst put the wrong stitches on the inside and outside of Coal's body, Dr. Ernst did not close Coal's abdomen incision all the way, how things were sutured were completely wrong, wrong layers were closed, and there was a lot of dead tissue that Dr. Wilson had to remove due to the stitches. Dr. Wilson is willing to explain everything that she found during the surgery on May 1st, 2020, and provide records. The balance of the second surgery to fix Dr. Ernst's botched surgery is $541.02. ​I paid Noah's Ark $1,131.30 for the basic surgery that Dr. Ernst performed and botched on my cat. Noah's Ark also gave me Cerenia for Coal and the box of the medicine said clearly on it "only for DOGS' Coal is a cat. It is very concerning to me that Dr. Ernst botched a basic surgery on Coal and worries me about her performing more surgeries and difficult ones in the future on other animals. ​I have paid a total of $802.63 to fix the botches surgery that Dr. Ernst at Noah's Ark performed. I'm in the hole $1,933.93 altogether. I finally was able to get ahold of the front desk manager to try and resolve the issue. The front desk manager said she was going to talk to the medical examiner and I would either get a call back from her or the medical examiner for an update. A couple weeks have gone by and I have not heard back. read more

First time visiting there in several years. In 2015, I had 2- 16-year-old sister cats I took in for their vaccines, and wellness checks. 6 months later, they died 5 weeks apart from each other. Since then, I adopted another cat. I took her for a wellness visit, and 3 days after the visit, she now has an Upper Respiratory Infection. I have had her for 3 years, and she has NEVER been ill-until after I took her there. Noah's Ark Animal Clinic is now fired as my vet. read more

One star is being generous . Been with Noah's ark for five or more years but done!!! Missed diagnosis , poor medication recommendations and I feel like it's been a "churn and burn" method. Take the money and see as many animals as possible. No feedback from a vet, take the money and wait four hours. I basically did pet Web MD myself and got a second opinion. Ruptured anal glands , infection, hookworms but was continuously being put on prednisone and everything was supposedly "ok". Go to a smaller vet where you can make an appointment and get better individualized care. read more

Took my dog in for a bee sting he's in pain, FIVE ladies sitting at desk not one could help me. "We will be with you in a minute sir..." There was hardy anyone there. So I sat down and waited another 5 minutes, while two were bickering about something on the computer...So I tried to ask another person in blue scrub (tech..) for help, she gave me a smirk and said they will be with you and looked at me like I was crazy. Ok cold shoulders now and wondering eyes lol. So I decide to acting like I was leaving; only going out to get my lease, came back in and all of a sudden I was helped lol-Then waited and waited and waited- My dog had healed by then and I canceled and walked out. "30 minutes waste of time on a Tuesday late morning lol." What a joke-No compassion here Spend your hard earned money elsewhere. TERRRRRIABLE! read more

Good for annual visits with immunizations, flea med refill etc. If you have a serious problem, go elsewhere.

My little buddy had to have emergency surgery and have his left eye removed. Needless to say I was a nervous wreck the entire time! The vet and vet techs assured me they would be extremely delicate and supportive of my little guy. Fast forward to 3 days later my little buddy is at home recovering he's already acting like a whole new dog. Thank you Noah's ark for helping my best friend see and live his life to the fullest read more

If you treat your animal like a member of your family, or you care about its general health and well-being, my strongest advice would be to stay away from this place (also known as Noah's Ark Animal Clinic). I came here for my dog's neuter because it was paid for through the company from which I adopted him. I was originally shocked at the lack of professionalism and cleanliness when I came in for the appointment. The lady who took my dog looked like she hasn't bathed in a week. Her scrubs were dirty, and her teeth were rotted and mostly missing. They used regular old stitches for the neuter instead of modern-day absorbable or dissolving sutures, which means I had to make a second trip back to get them removed. My second trip back, I felt uneasy even driving to the place. I knew beforehand that I wanted my dog to see a different veterinarian, but felt obligated to go to this location to have the sutures removed. When we came into the office, it looked dirty as it did before. However this time, there was a giant puddle of bloody urine on the floor in front of the check-in desk. Despite the fact that there were several hillbilly associates walking aimlessly around it, no one bothered to clean it up. One person did manage to throw a "Caution: Wet Floor" sign over it before sitting back down though. That was helpful. The veterinarian that we saw had some sort of skin issue, and there were irritations and fresh sores up and down both arms. I did not feel comfortable with her lack of knowledge when I asked her questions regarding the puppy, or honestly with her touching the puppy at all. When I started to ask her a question, she would talk over me to her vet assistant as if I wasn't even there, or what I had to say was irrelevant. Of course she tried to upsell me before I left the office, and talked me into getting Trifexis for my puppy. After getting home and giving him his pill, he slept the rest of the evening. Around 2am he had awful diarrhea, and shortly after he was violently vomiting. After doing research on that pill, it seems as if a lot of pet owners have issues with it and it has awful side effects. I also feel like the pill she gave me was for a bigger weight class than what my dog is in. Had I known he would be that sick, I would have gone with Frontline or some other OTC medication. I hope with sincere concern that you find some other establishment to take your animals, because I wouldn't recommend this place to my worst enemy. read more

Dr. Scarlett Black saw my dog today. She is the worst vet I have ever met. Rude to me and not one bit kind to my baby. She will never touch my dogs again. After this awful incident I read some terrible reviews about her.She wears a back brace. Don't let her touch your pet unless you have no heart. I will not be going back until she is fired. read more

I am absolutely livid!! This place is so incompetent I will never EVER go there again! My kitten was spayed and declawed. I was given pain medication in syringes and was instructed to give to her twice a day. After about a day of giving her pain meds, she was still agitated and couldn't sleep. I looked at her syringes that still had medicine and noticed that the medicine was NOT drawn up correctly. There was still air in syringe. The liquid level should be filled to the top since some liquid will be trapped in the tip of the syringe. I placed the plunger where the liquid is at the top and there was NOTHING LEFT in the barrel of the syringe. My poor kitten wasn't getting ANY of her pain medicine!!! No wonder she was agitated. how would you feel if part of your insides were ripped out and had no medication to reduce the pain? That's animal cruelty! I had to put water in it (about a ml) just so she can have some of her pain meds tonight. I left a message to the pharmacy and asked what her dosage is supposed to be and that no medicine comes out when pushed the plunger all the way through. I got a call back stating her dosage is supposed to be .06ml but didn't say anything about her not being able to get any of her medicine. So I went back for them to get the correct dosage. They went back to the pharmacist on duty to check them out. After a while, they came back stating they were fine. I checked the syringes and it was the same thing. There was air inside the syringe. After I took out the air, dosage was only .01. I told them that there can't be any air in the syringe and especially the tip since it gets trapped in there. Well..... After the 3rd time of going in the back, I finally received the accurate amount of medicine. I changed my rate to a 2star because of Marissa. She was the nice lady at the front desk who was very patient and sincere. She seemed to be the only person to understand what I was trying to show. On the third try she said she made sure there was no air and did a fantastic job and at .06ml. I hope the staff learns from this that when measuring medication in a syringe, no air should be in it. read more

Noah’s Ark Animal Clinics - This what they have me.... See the bubble still in the barrel and not at the top? - Veterinarians Near Me - Fort Wright, Kentucky

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I agree with the first review, these guys don't seem to understand drugs mixtures with phenobarbital. My dog began having seizures last year and had had three seizures in the last year. She was taking phenobarbital regularly (2x/day). I took her here for diarrehea and the meds they gave her directly affect the metabolism of the phenobarbital. She was panting and continued to have diarrhea because of the combo, not to mention she wasn't absorbing her seizure meds...then she had cluster seizures and had 4 seizures in just as many hours. They knew she was on the pheno when they prescribed the meds for her diarrhea, they even ran her pheno levels at the same visit. Needless to say, I blame them for the three weeks she was sick followed by the cluster seizures she had. read more

I have been taking my dogs here since I first got them which was a little over 5 years ago. The good thing is that they are cheap. The bad thing is that they are almost always busy If you go in the mornings, you won't have that long of a wait, but if you go in the afternoon or on the weekend then you're pretty much guaranteed to have a horrible wait. I've here 3-4 hours before, multiple times. Another thing I think they could do better would be to send out reminders when shots are due. I guess since the location is pretty convenient and the price is decent, I have yet to leave.I definitely plan on it though especially after my last ordeal I went through. My dogs may have eaten something bad for them that they found in the yard so I had to have blood work done & of course this place doesn't have a lab so I had to go to the Colerain location. I ended up having to go up there 3 different times in one week. If your pet doesn't have a serious medical condition, you most likely won't run into this issue... but if an emergency comes up this is really inconvenient. read more

I took my dog in for a spay due to pyometra. Picked her up at 730 p.m.. and by 9 she was dead. 943$ for them to murder my pit. I suspected something was wrong when she wasn't walking after the surgery like they said she would. I just thought it was the Anastesia. Put her in the car on a big bed pillow. When I got home picked her up with bed n all n laid her down. I drove carefully home avoiding fast turns or speed bumps. So basically she was in the exact same condition she was in when she left. And an hour later shes dead !!!! Are there any lawyers out there and people who've had the same experience so we can file a class action lawsuit against this place.. ????? From the reviews I've read this has happened before. These incompetent monsters cant be allowed to continue operating. !!!!! read more

This is Ben, he was a parvo puppy. Noah's Arc helped save him! Today he got his Parvo shots! We are so happy! He's a survivor! Thanks to all the wonderful staff! read more

Noah’s Ark Animal Clinics - Ben - Veterinarians Near Me - Fort Wright, Kentucky

This place is a nightmare first you call them and you hear the stupidest hold music "treat your pets just like they are own at Noah ark animal clinic which is a big ass lie " so while you wait on hold after 10-15 minutes someone ether hangs up on you or they told you to hold some more. Then when you finally get someone you tell them please put me on the wait list just for some nail trimmings or shots "something that should take 10 minutes or less with. And they tell you come on in we will have you in and out very quick. So when you get there your sitting for 45 min to a hour just for SOME NAIL TRIMMINGS and I had the well plan and had to call my bank to dispute it this Is the worst vet place to go to NKY. DO NOT GO HERE read more

I've always been nervous about choosing my vet. My kitties are like my babies so just like my kiddos I want the best. I can't say enough how great this team has been for us this past week. From the front desk to the doctors, they were professional, kind, and amazing to my little Louie. The wait was never that long and when there was an emergency situation they were ready to take action. I just want to thank all of you for restoring my hope in sweet, genuine people. You all made our not so great situation as best as it could have been and I'm so thankful for that. Keep up the great work. read more

One of the WORST experiences I have ever had with an office. I have never been spoken to by a veterinarian the way Dr. Ernst talked to me. More importantly it's even worse when you make a client feel a certain way and do nothing to fix it but instead argue and belittle your feelings. I will NEVER take my fur baby back there. The "we treat your pets just like our own" must not apply for her and if it does I would HATE to see the way she treats her pet read more

Both of our girls got fleas, so we brought them in on a Monday night around 6:45 pm. We were checked in by the front desk receptionist, who said that it would be a 30-40 min wait, tops. We waited for about an hour, and multiple people walked in and out, were taken back, seen and checked out. We were still waiting. So I asked the lady what was going on, and she said that the girl who checked us in was new, and that she didn't put us on the other list to be seen, so now we still had a 40 minute wait! On top of it, she was very rude. I have been bringing my dogs here since 1999. No longer. This place has REALLY gone down hill since then. And the staff appear to not know what their doing half the time. I am still waiting, and currently it's 7:55. Over an hour, and we still have about a 40 minute wait on top of that. Ridiculous. read more

Do not go here! Technicians are friendly but the vets are absolutely atrocious. Very unprofessional.

Absolutely exceptional experience. The front desk crew was quick and welcoming. The vet was very informative and helpful. Very open and honest and not to mention their very reasonable prices. I will never go anywhere else. read more

When I brought my cat in to be declawed earlier this week, she was perfectly happy and healthy. However, now she is wheezing/coughing and seems to have a "cold". I called the clinic to ask if they have any idea what this could be, because clearly this is not a side effect of declawing (this is not stress related coughing), but they said I would have to come in and pay for another appointment! I'm too afraid to bring her back in because I don't know what other sicknesses she could get. Honestly, I would just avoid this place all together. Spend a little more money because it is definitely worth it. read more

The absolute worst run clinic in Northern Kentucky. We received a forced email telling us our dog needed a vaccine. Now, mind you, we have been going to this clinic for years. My wife made an appointment to fill some meds and get the required vaccine and when she sat in the parking lot for two hours, she was told she needed to see a vet. BS.!!!!!! We have spent several thousand dollars at this clinic and this is the way they treat us. I' m pissed and am now going to find another vet. One that is professionally run. Not one that makes excuses for their inability to conduct business in a professional manner. I spoke to the office manager Alyssa?) and all she could offer was excuses for the two hour wait. Only bad thing is one of our dogs is dying of cancer and now we'll have to put her through the pain of travel to be seen by a new vet. DAMN!!!!!! The Florence office is not included in this review. read more

Could not recommend this place more. They took great care of our senior great dane, always going above and beyond every visit. The employees helped him enjoy his last days comfortably. read more

Great place with caring vets and techs.These people are the only reason I still have my cat Haru. We were looking at having to give him up because his vet bills were all but breaking us. Finally after talking to the ASPCA they let us know about this place. No appointment needed, no fee just to look at him like our other vet. They took good care of my boy and worked with us financially to lower the cost of the emergency surgery they preformed which saved his life! It would've cost us twice as much anywhere else and would've ultimately meant having to surrender him. They aren't the cleanest or most organized place, but they work hard to make sure these animals get the care they need with much less funding/staff than most other places. If there's anything wrong with this place, it's that they don't have enough help. I will be taking both my pets back this summer for checkups. This place kept my family together! read more

I took my 12 week old puppy to this vet for a simple vaccination and a deworm. They put me in a solitary room, because of how young he was. Which I appreciated. Though the table had a "sanitized" sign on it, it still seemed dirty to us. We sat there for quite awhile, which is completely understandable. As, we waited I thought I would look in a drawer that was sitting open on the opposite side from us. Inside sitting among the PACKAGED needles, was an UNPACKAGED needle. I was scared that it was being reused. So I threw it away. About 20-30 minutes later the Vet arrived in the room. He told us "I have to go get the vaccine" when he returned about 10 minutes later. He had another unpackaged needle... He could have carried that needle through this whole hospital, without it covered. He should've done everything in front of us, including opening the needle and pulling the vaccine. Instead he carried an open needle through the halls of a vet, where people bring their sick dogs. Needless to say, my puppy was extremely sick the next day. Vomiting, fever and he couldn't even stand without falling. I must say it took everything in my power not to return, and give that Ver what he deserves. If you choose this vet, make sure you take every bit of what I'm saying into consideration. Make sure everything the vet does is in front of you. Make sure they clean the table IN FRONT OF YOU! Then hopefully your dog will not end up the way mine did. read more