I'm from AZ, so seeing turtles in the road is completely new to me. Saw a little guy in the road…read moremoving around, so I decided to help him get out of the road. Only to find someone had ran over the front part of his shell and head. Completely devastated I called a few vets to see if someone could help euthanize him so he wouldn't suffer. Erlanger Veterinary Hospital answered and was completely polite and respectful of me crying about a turtle that was not my pet. They said to bring him in and they would help the poor little guy. That says a lot about the practice and the people that work there. Showing true compassion for all animals. If I didn't live so far away, I would absolutely take my animals there.

They are one of the very few veterinary clinics near me that are actually knowledgeable about…read moreferrets. They have always treated my ferrets gently and with care. I would highly recommend them for ferrets. Apply for a CareCredit card if you need help with the payments - that's what I do. I can't say they aren't pricey, but the care and treatments they give were always worth it to me.

We have been clients of PetVet365 for four years and love them! After moving to the area 12 years…read moreago, we had two horrendous experiences with another vet and lost two of our dogs after care at that vet. (After boarding one of them, he died in my arms an hour after picking him up. They didn't notice that he was in respiratory distress. Just thought he was "nervous.") As you can imagine, we were very wary of looking for another vet. Thankfully, we tried PetVet365 and have been very pleased with them ever since. Over the last four years, we have rescued two dogs and had two still from when we moved here. Sadly, one passed due to age and heart issues that he had had all his life. PetVet365 managed his cardiac meds for several years until he passed at age 15 and 9 mos. However, one of the rescues was adopted as a puppy, and PetVet365 even helped socialize him until he was old enough to socialize in other environments. They welcomed our second rescue with open arms at the age of two. She had her semi-annual visit today, and she thought she was at a play date! Even our 16 1/2 year old chihuahua, who can be grumpy with anyone not her family, loves them! Their hours are so convenient for us because we work during the week. They always follow up to see how the patient is doing after a visit or procedure, which I greatly appreciate, having been in the medical field for 40 years myself. One item that I would note is that just like in human doctors' offices, you have medical practices and you have urgent care. You wouldn't walk into a doctor's office where you are not a patient and expect to be seen. You would need to establish care. That is not to say that they absolutely don't take walk-ins because I have seen people bring in a dog that they found and they scanned the dog for a microchip. That being said, if you're part of the wellness plan, they can be reached by text after hours, which is quite helpful. One of our dogs was on a prescription diet for urinary issues and that can be pricey. We got his diet through Chewy and never had a problem with getting his prescription for us to mail in ourselves. Also, we take their flea and tick meds to Costco where the price is the lowest. Again, never a problem to get that Rx in hand. No attitude whatsoever. When we brought up the diet after he had been on it for awhile, Dr. Smith gave us her blessing to wean him off of that and put him on regular diet to see how he does. We love this practice and would recommend to anyone looking for a vet!

They don't deserve 1 star!!!! Be ware ppl that love your animals.. oh yes they offer financing…read more Like i Said dr. Smith diagnosed baby in phone i paid 30.00 for triple antibiotic ointment that made her way worse.

A good vet is hard to find. You never really want to have to go to the vet either, mainly because…read moreit means a fur baby is in some sort of distress, so it's not exactly a place you look forward or enjoy going to. We've been to a couple animal clinics in the NKY area, but had been disappointed in the office hours/"bedside manner" of some of the other vets around. Fortunately Dr. Golatsky and the wonderful staff at Edgewood Animal Clinic have taken really great care of both us and our pets when we needed them. You can tell Dr. Golatsky really loves animals and what she does, even when someone's cat is growling at her unmercifully (not my cat, of course). The staff is always so sweet and friendly, they have extended hours several days a week, and their prices are usually pretty good. Sometimes the wait to be seen can be long, but that's only because the doctor takes her time with each patient and doesn't hurry, and the only thing keeping me from giving them a full five star rating. They've opened up a new location (further down Dixie Highway, next to the Erlanger Kroger) and it is a massive improvement in terms of space and parking compared to their previous spot. As much as my cat dislikes going to see her, he'll be going to see Dr. Golatsky & Co. from here on out!

I called to make an appointment for my two dogs today. I had been taking my dogs to this clinic for…read morea few years now with no issues, aside from the attitude of some of the office staff. The person who answered the phone must have thought that she was the veterinarian. I inquired as to why a heart worm test was needed annually if my dogs were on heart worm medicine all year. She must have taken this question very personal because she became very condescending. And said its our policy and its very necessary then asked how I could be giving them their heart worm medicine because when my dogs were seen last year there was none prescribed by her office. I said (having not checked the medicine) I replied "Well they've been taking it and we will keep getting it from wherever we are getting it from." Then she tried to educate me about how dangerous it was to obtain medicine from third parties and continued to talk down to me as if I am stupid. And I said well I think I know how to care for my dogs and make sure they have what they need. I am a nurse so no worries. She then said in a sarcastic tone, "Oh you're a nurse so you know what your doing, oh ok." As for the medicine I would never do anything illegal I am a nurse. I just wasn't sure where my partner had picked up the meds from because I didn't take them to their last appointment and just simply wasn't sure. But we certainly make sure they get their medicine. I felt like it was a valid question why test for something that they are taking preventative medicine for to begin with. I made an appointment with another veterinarian and called her back to let her know and told her that her lack of professionalism and sarcastic and condescending remarks were simply unacceptable. She then proceeded to tell me that I was sarcastic as well which she is right. I reminded her that I am the customer not the so called professional. I said I am the customer I am allowed to be sarcastic. To which she replied "OHHH your the customer, you're allowed to be sarcastic." And I said yes exactly "You need me, I don't need you." I then requested to speak to her supervisor only to be put on hold for 5 minutes and she came back with "My supervisor is too busy to speak with you, she will have to call you back." I asked for her supervisors name and she said. "Uh The Doctor is my supervisor." I just checked the label and in fact I have the prescription in hand from her office. The fact that her incompetence of not knowing that her office had in fact prescribed and filled the heartworm medicine and accuse me of not giving them that medicine proves to me that my animals do not need to be seen by such unprofessional and disrespectful staff. I told the new Veterinarians office that my dogs would need a refill of their heartworm medicine and a heartworm test. And to my surprise without mentioning it she replied, as long as you are giving them their heartworm meds there is no need to test for heartworms. The Doctor doesn't feel it is necessary. How Ironic. I would recommend this Veterinarian to others, if your animal is in urgent need and they are the last place on earth.

I want to express my heartfelt thanks to Pet Wellness Florence office. They made the process much…read moreeasier to bear today. One tech was MIMIS Nurse her entire time with me. She shed tears with us as the process took place, she and Mimi were buddies from the start, it was a love/hate relationship, she got a few bruises over the years from her bite, but loved her as we did. They had little electric candles and nice covers out for us to lay with them. I was laying with Misty until she was fully asleep. How I loved them both, and told them up to the time. We are now down to 3.

Kat enjoyed her visit today at her new vet! Friends & family tell me I'm a helicopter mom when it…read morecomes to my cat... well duhhh... she's my BABY! I was very impressed with how patient & gentle everyone handled her. We went in for her yearly vaccinations + some concerns about scabs/wounds on her skin & occasional irritated/watery eyes. I feel confident that we have found the culprit...food allergy! I left with new food for her specially formulated for cats with food allergies. Now... we wait and see how she reacts! In the meantime, she will only be consuming her RX food... no treats... sorry Kat!

Always helpful and knowledgeable. Listens to what you explain and is through in his science and…read morejudgment

Dr Middendorf is amazing! He cares for these animals like they are his own. hIGHLY recommend him…read moreand the practice!

Terrible place. Over charges. You can get all heart worm medication online with coupons instead of…read morepaying their clinic market price. They put you on a waiting list and you never know where you are on that list. They put you on a monthly pet plan for $250 and overcharge the hell out of people. It's a bad corporate business gauging people of their money.

Likes to keep major surgeries and treatments in-house. Even at the cost of your pets life.read more

Beware of wellness plan. I signed up and set appointment for next vaccination after them telling me…read morenot to lapse between parvo shots after neighbor dog was diagnosed. Set appointment for Saturday following vaccine schedule. The Saturday of his appointment their office decided to close. I spoke to store manager who told me they only rented the space the Banfield and that the vets office told them there were no appointments that day. No one called to cancel or let me know they've decided to close. Their website lists them open on Sunday but they're not. They make their hours by what's convenient and meanwhile I'm stuck with an over 500 bill and all I've gotten is one booster shot. I emailed Banfield cares over 2 weeks ago and still no response. My charges are in photo below. I did not ask for a fecal exam and stated he had one recent that was negative. I was charged for it and a wormer but also shows in his labs he was negative. I took my pup to this office and asked not to give tests and unnecessary treatment and never seen a worm treatment but charged for it anyway.

Horrible experience with Susan at front desk. From the minute I arrived she had an attitude…read moretowards my pet. She called him evil and a bad dog. "I like corgis, but he is just evil." He is 14 years old and in need of seeing a doctor, but her main concern was not about his wellbeing, but about how she is put out by having him there and having to care for him. "We have to muzzle him every time and he bites us and poops on the floor". We have been told that he "nips", but never been told he actually has bitten someone. I'm sorry, but some dogs are extremely nervous at the vet and may behave in challenging ways, but if you are a PROFESSIONAL trained correctly, you are able to deal with said behaviors. I'm shocked, appalled and incredibly saddened by this employee's actions. She should not be working with animals if she doesn't have compassion, empathy or fondness for them. NEVER take your pet there! I left with my dog because I had no confidence in Susan and feared he would be mistreated. Have to give one star in order to review, but Bansfield Florence and Susan deserve ZERO!

Dr Mudman is fantastic! She didn't try to do unneeded tests to raise the bill - instead she stayed…read morevery aware of cost and did an amazing job with my older girls. All the staff is great and very good about explaining things.

Currently they are trying to hide the mishandling, at best, of a lost pet that was brought in. When…read morethe pet was claimed shortly after, it seems the vet tech just gave away someone's dog. Screenshot below, search the facebook group boone county neighborhood 2.0 for more info.

I cannot say enough wonderful things about Dr. Schoeck. I have taken all three of my senior dogs to…read morevarious veterinarians over the years, but no one has ever shown the level of care, dedication, and compassion that she has. One of my dogs was seriously ill, and despite countless visits to different vets, no one could figure out what was wrong--until Dr. Schoeck. Her expertise, patience, and determination to get to the root of the problem gave my dog the treatment he desperately needed, and for that, I am forever grateful. It's so rare to find someone with such a genuine love for what they do, and I wholeheartedly recommend her to anyone looking for a veterinarian who will treat their pets like family. She is, without a doubt, the only vet I trust. Thank you, Dr. Schoeck, for everything!

We have been coming here for years. Dr Schoeck is our usual vet, although we have seen Dr Weiss…read moretoo. They are kind and knowledgeable. I feel like they really know and care for my cats. The other staff are great. They clearly love the patients.