They fulfilled my request to vacuum and wash the basement floor after it was flooded. However they lost stars in my review based on ancillary items before, during, and after the work as follows:
Before Cody came to see the job and gave me a verbal estimate for $75 an hour to each of both workers, for two hours or $300. I thought this reasonable because the professional cleaners like ServPro would charge more.
I told Cody that I had a professional type bucket, mops, and a shop vac. When they arrived they came with little, including no shop vac. claiming they could not find theirs. Although they did bring a few things, they used mine which was the majority.
I happened to be sitting outside as they went into the basement, so I was aware when they emerged. Maybe I am a stickler, but when you are paying $75 an hour you are not including smoking breaks. One of the two made two such breaks in the period. The other also emerged for a break.
When he had a full vac, he sought somewhere to put the dirt since he had no receptacles or bags for such use. When he emerged to empty the vac my wife asked about masks. They had none, so she provided some for both. Any job like this when you are using bleach with its fumes requires them.
When they were finished Cody said the job now included an extra $30 for supplies. When I objected he said it was for brooms etc. they had to buy. First of all you would expect that was tools of the trade and secondly, they were primarily using my tools. They did take the trash that was related to the flooding, but reminded me they were taking the trash, that I believe he thought was good enough for the extra charge. He waived the additional fee.
After they left I surveyed the basement and found a light bulb they had broken without reporting it and worse left all of my tools filthy. They must of wet and dry vacced together, since it required scooping out the wet filth.
The job was done if neither professional nor perfect, but I would advise anyone who might consider their service to 1. Get a written estimate as well as a receipt, 2. Ask about the tools needed and possessed, 3. Inquire about insurance especially if they have access to anything valuable, 4. Survey the job before you pay and they exit. read more