Throughout the years, I have donated 18 gallons of blood, and while I've never felt the urge to…read morewrite a review about any employee, that changed on November 18, 2025, at 12:15 PM during my donation at the Safeway/Albertsons in Gig Harbor. Liberty, the young lady who sat me down, captivated me with her kindness and professionalism. Her infectious energy radiated warmth and confidence, and it was clear that everyone on the bus looked to her for guidance during their donation experience. I saw her handle countless requests with grace and efficiency, demonstrating remarkable multitasking skills. Liberty embodies the spirit of going above and beyond, and she truly deserves acknowledgment for her extraordinary contributions.

The truck arrived late to blood drive location. I did get a call, but I was already almost there…read more For heavens sake, people...OPEN a brick and mortar location in Tacoma! This has been promised for YEARS, ever since you shut down Cascade. Mobile drives are a lesser experience.

DISGUSTING TREATMENT. Medical negligence, broken equipment, and staff harassing donors…read more I am absolutely sick to my stomach and infuriated by this location. I have been a loyal donor here since December and it was genuinely my favorite thing to do. This week, the sheer technical incompetence, broken equipment, and toxic management turned it into the worst, most humiliating experience of my life. I left this center crying in my car. On Wednesday, an associate named Jimena deferred me over an iron reading. I spent 24 hours correcting my nutrition, only to return on Thursday and get deferred again because an unbalanced, poorly calibrated center scale claimed I magically lost 6 pounds overnight--a total equipment error, proven by the fact that the very next morning I "gained" all 6 pounds back on a different scale when I successfully donated. Manager Marissa handled this with outright hostility, and she explicitly lied to me, stating that I may never be able to come back and donate again--intentionally twisting a temporary equipment issue into a permanent lifetime ban to scare me. She then maliciously weaponized the digital notes system to lock my account on Friday over my footwear (platform shoes) just to force a supervisor review right before my work shift. They forced me to sit waiting in the hallway like a child, only for them to completely clear the flag and sit behind the counter without ever bothering to step out and tell me. I was left stranded waiting until I finally got fed up, approached the counter myself, and asked what was happening, only to be dismissively told they had already resolved it minutes prior without telling me. Once cleared of her petty trap, I successfully donated on Friday with an incredible 46% iron level. Today (Sunday), I came back to finish my second donation, and Jimena screened my iron at an impossible 37%. A 9-point drop in 48 hours is medically impossible. My intuition was 100% right: Jimena directly violated clinical protocol by failing to wipe away the very first drop of blood from the prick, completely diluting my sample with tissue fluid. Looking back, she likely made this exact same training error on Wednesday. When I begged for a retake due to this obvious mistake, a supervisor named Sean coldly refused, dismissed my tears, and lectured me about his staff being "perfectly capable." To make matters worse, multiple employees here have continuously crossed boundaries by repeatedly demanding my Instagram and phone number after I have explicitly told them NO. This center is a complete circus. You have untrained staff violating medical protocols, broken uncalibrated scales, power-tripping managers threatening permanent bans over water weight, and staff actively harassing female donors for social media. Upper corporate management needs to step in immediately and clean house.

Please know if I could've given zero stars I would have, this place does not deserve one star let…read morealone a half a star ! First and foremost, I have been donating at the Tukwila location for 2 years plus. The only time I've ever had an issue was with one particular young lady not wanting to name names in this review she has a Yoda on her visor and her first 3 letters of her first name is GEN. Yesterday I went to donate and unfortunately I had her as my phlebotomist! The pain in my R arm was substantial! I have been in Nursing since 1996 I knew she had infiltrated my vein! I spoke to a young man and he immediately called her over, she wanted to reinsert the needle I said NO! Knowing full well the last time she did this I had tremendous pain a lot of bleeding, and the same thing happened with infiltration of my vein, she had reinserted and tried the L arm which I told her did not work well the bruising and pain was tremendous! This time I took a stand for myself! She then called a very young and unexperienced nurse to standby and they both proceeded to what amounted to gaslighting me, stating " If can't tolerate the pain, then I shouldn't be donating to begin with, and then went on to inform them that I had been donating for 2+ years at this point I was very frustrated! They were both close proximity unnecessarily so! Barely taking a step back when I was getting up from the procedure table. The very young and inexperienced nurse (I say this because I've been donating there for 2+ years and she is brand new) informing me about the procedure telling me I have to have two good veins, I knew this to be true however they did not even bother to check for access of my L arm using a Doppler! The condescending tone of both of them was very very off-putting!! here I am donating plasma to help mostly oncology patients with over 50 donations already and they're treating me like something on the bottom of their shoe! Needless to say this is the last time I will ever attempt to donate plasma at BioLife plasma in Tukwila. There are other donation places, please please anyone thinking about donating there. Please be careful you're not listening to when you complain and they like gang up on you and make you feel like you're in the wrong for saying anything. I have a right to advocate for my healthcare and I will every time this place in a word stinks.!

Technicians are courteous, professional and efficient…read more Best to schedule appointment in advance on line and fill out questionnaire. Facility is clean and well maintained Different Snacks and a large variety of drinks are available to drink after you donate. You can donate whole blood every 8 weeks, or platelets once a week, however no more than 24 x a year Currently there is a big need for blood donations in our area. Will definitely schedule more donations in the near future! Plenty of parking available. You can also ot to donate at one of their mobile sites

Malcom did a great job finding a juicy vein and inserting the needle! Ask for Malcolm next time you…read moreneed to give blood!

The center itself is fine, but go at your own risk because they will be blowing up your phone daily…read morefor YEARS if you donate even once. They have continued to do this for many years now and I have no idea how to stop them from robocalling me, other than to block the number. You try to do a good thing and voluntarily donate blood with no expectation of getting anything back, and this is your reward

Donate somewhere else!!!…read more They have been calling me for years 1 or more times a day. Now about once every 1-2 weeks. I have asked to be removed as I live out of the area and more importantly because of the spam!!! They say they will remove me many times but the calls keep coming. Blocked Now. Donating is a great thing to do, but this place is FOR PROFIT. Go somewhere where they are actually motivated by a good heart and not by converting your blood into their money.

My experience was fantastic, kind gentle staff. There is one staff member that had a really loud…read morevoice which in no way relaxing, thank goodness she and her ponytail were on break by the time I went to the donation room. It's not pleasant or relaxing to hear loud voices from the donation room. The loud staff member is the only reason for 4 vs 5 star.

Usually I've had a great experience in the past. However, today was a different story. I arrived on…read moretime for my appointment to a waiting room full of people, including one person waiting to check-in at the front desk. Both of us stood there waiting for at least 10 minutes. After I was checked in, I wasn't taken to the pre-screen room until 45 minutes after my appointment. Once pre-screening was completed, then I had to wait again because all of the beds were full! I finally began my donation one hour after my scheduled appointment time. Why were so many people able to schedule appointments around the same timeframe?? I'm happy to donate considering the blood shortage, but I was about ready to walk out. All of the employees were nice and apologetic about the wait time. I honestly feel bad for how overloaded their workload was. It's unfortunate that donating took OVER an hour, which is going to be a major deterrent when it comes time to donate again in the future.

I had a frustrating experience with the receptionist at Fred Hutchinson Cancer Center. Tanya came…read moreacross as very mechanical on the phone, repeatedly asking the same questions even after I had already provided the information. Despite giving my phone number three times, she was unable to enter it correctly, which was concerning. Furthermore, she asked me to register one more time bc she was unable to locate my file due to her own inability to enter the number correctly. The interaction became more difficult when she started arguing instead of helping move the process forward. When I suggested she look up my physician's name, she told me to call back later with spelling of the name which would require me to wait in the queue one more time. She refused assisting me at that point, and was arguing with me so I had to ask her to stop so we could simply complete the registration and not waste more time. I understand that large hospital systems can sometimes struggle with customer service consistency, but this level of inefficiency and lack of professionalism was disappointing. I hope additional training can help improve patient experience moving forward.

Treatment hasn't even started yet, but the care from first phone call to now scheduling surgery has…read morebeen phenomenal! I spoke to a patient navigator (so kind and so helpful) for a second opinion appointment. They did some rescheduling in a timely manner to get every doctor to come in back to back. This was scheduled for 5 hours. It sounds grueling but it was great! They have food available on site; a clean facility and doctors who walk in prepared and who truly care. Incredibly, they threw in two extra compared to a rural cancer center: a speech therapist and a surgeon. The hypopharnyx cancer my dad has is not recommended to have surgery BUT the doctor explained that it's good to meet so she and her team are available if other surgical interventions need to quickly come into play at some point even though the risk is low. That's amazing! The speech therapist was also surprising, once we met with each specialist, it was clear this is a well run, organized and thoughtful center for the best care possible. They asked really good questions, let us ask ours and we never felt rushed. They explain in detail what is to come and it was reassuring that they are specialists rather than generalists in their department. They work with you to support you during side effects, to find housing and transportation, they have a phone number to call for everything you might need. They are clear in communication from everything phone call and have been well mannered with common sense at every interaction. They really have everything you need and partner with the best medical school - university of Washington. Do note, you can end up working with residents so I am anticipating that popping up at some point. I am looking forward to my dad receiving his treatments here and know they are working hard to get everything complete and start up as soon as possible. Thank you Fred Hutch! I will return with an update as treatment gets underway. I hope to stay impressed along this journey.

I have donated to Bloodworks Northwest 3 times over the last 15 years. Every time they have thrown…read moreout my O- donation because of a hepatitis C false positive that I always follow up with a doctor about and every time the doctor is stunned because I meet none of the criteria of someone who would contract hepatitis C. I decided to try again this last month after 4 years and found out at my appointment I could not donate due to a clerical error where no one removed the hepatitis C flag over 4 years ago. I was told to "call this number" and "try again tomorrow." Donate to the Red Cross because Bloodworks Northwest is a joke.

Friendly staff and lots of snacks. The facility is very clean and Covid protocol is strictly…read moreenforced. No one under the age of 16 is allowed in the building. Give blood people!!!

They were wonderful! So polite and professional! They also have a huge variety of snacks to follow…read moreyour donation! My only suggestion would be to please re-start the blood donations at the Georgetown morgue on Halloween! Will go again as soon as I'm able!

Great staff makes you feel comfortable. Place is very clean. Made another appointment to return to…read morecontinue to give more blood.

Really nice and professional staff. Very clean and safe. Quick donation service.....They make it…read morewith the visit so go that's all she wrote can't write no more

clean building, courteous and professional staff, and excellent phlebotomists…read more ive been to other plasma centers but this one is my favorite.

I've been going to this CSL Plasma location for almost a year now. The facility itself is always…read moreclean, the staff is professional yet friendly, and everybody is taken terrific care as quickly as possible wth each visit. Finally?? The donation stations themselves are very comfortable-- since the process takes roughly an hour or so you can relax and catch up on your emails, watch a TV show, movie or listen to music etc. through your phone/ laptop. Not a bad way to earn a few extra bucks!! Go ahead and give it a try. Tip: Drink plenty of water and have a good meal before you donate and it'll make the process go more quickly.

They do not check your blood! After giving fro over a year they didn't acknowledge aggressive…read morecancer !