The front desk receptionist is hit or miss. One day she was competent the next day she was…read moretotally incompetent and unprofessional. Complaining about registration, how busy she was and her delayed break. The phlebotomist was good. So hope you go on a good day.

Mrs. Kiran, a receptionist at the Three Tree Medical Arts Building, Suite 402, demonstrated a high…read morelevel of professionalism and dedication when assisting me in locating the kidney ultrasound department during my first visit. Her courteous and responsible attitude contributed positively to the facility's image. I believe that staff members like Mrs. Kiran play an important role in earning patients' trust.

I was apprehensive about going with all the negative reviews but I was pleasantly surprised. This…read morewas inside St Ann's hospital in Burien. Parking was easy as well. I showed up without an appointment and it was standing room only, I almost left but needed to get this bloodwork done so I stayed. I had to be at work in less than an hour. I signed in on the kiosk. The young lady at the window was super friendly, my name was called shortly after. The phlebotomist was also so nice & efficient. I was in & out in approx 25 min & they cleared through their waiting list. I made it to work on time too! I will definitely use this location again in the future.

Beware - their text message alert system does not work. When checking-in through the kiosk in the…read morelobby (the only option to check-in), a notice is given to send a text when your turn for testing is ready. But nobody is getting texts. They only call your name out in the office. So if not in the office, you will miss your appointment. Front desk person flippantly stated that system has always been broken (so why not post a note about this on the kiosk?). Compounding this issues is the lobby is very small. So naturally, awaiting patients will not even be in the office to hear their name called out. Lots of frustrated people there on my visit. Also, the location is not marked on the building directory. Expect long waits standing by the front door (they appear to be understaffed). Actual care provider was great.

Everyone that worked here was pretty friendly which never happens. Can't do 5 stars because the Dr…read morewas 30 minutes late to my appointment. Dr was very nice and thorough though. This is a small out of the way clinic but I'd not cringe if I had to go here again!

THIS IS SPECIFICALLY FOR OPTOMETRY:…read more Even though I was the first appointment of the day, my doctor was late, but I was charged $400 for a BASIC eye exam, even though I have vision insurance. NEVER get your eyes checked here. You can literally go out of network and get a cheaper, better quality eye exam than what I experienced here.

TERRIBLE rude receptionist who put my husband's health, life, and safety at risk…read more My husband had an episode of disorientation; we called his PCP who said they could not get him in today but that he needed to be evaluated in person and get scans within a 48 hour window or he could be in serious danger for stroke. (Unfortunately due to other reasons it took almost 2 days to establish this info so we were within 5 hours of this deadline by now.) His PCP doctor sent us specifically to Franciscan Urgent Care. When we arrived, I quickly explained the situation to the desk staff, starting with that his PCP had sent us directly there and said it was time sensitive. The first thing this woman said, already condescendingly, was "well if he's not having symptoms now we can't do anything. He needs to *establish care with a PCP* and get evaluated by them." I explained for a second time that he already has a PCP and that they sent us to urgent care (which I had already stated quite clearly). The woman proceeded to - "well, his doctor was wrong. If he's not having symptoms right now we can't do anything. He needs a PCP for evaluation." I again said he HAS a PCP and that they said he needs to be evaluated *in person* by a doctor today and likely get scans before the 48 hour window closes. The woman again said they at urgent care couldn't do anything and we should schedule with his PCP. (Who, again, had already told us that they could not see him within the critical time window and he needs urgent care.) I said, okay, I understand. Should we go to the ER? At this point she got more combative and said "well you can't just walk into an ER and announce you're there to get scans. You need insurance authorization for scans which is why HE NEEDS TO GET EVALUATED BY HIS PCP." I again told her I understood that, but again that he would not be able to see his PCP today and that his own doctor had advised us to be evaluated in person within this critical 48 hour window. I said I understood we could not just walk into the ER and demand to have scans done. I asked if an ER doctor would be able to perform an evaluation to get a referral for a scan. I should mention I was very calm and polite throughout all of this. At this point she put on her biggest "dealing with difficult people smile" and informed me "Look, I have told you several times, but if you won't listen to me, then you can just go ahead to the ER and have them tell you the same thing I'm telling you. So why don't you do that since you won't listen to me." Like .... ?!?!?!? We were in a time sensitive medical situation, the repercussions of which could be lifelong disability or DEATH. I don't know if this woman was intentionally misunderstanding me or just incapable of basic comprehension, but either way she made it her mission to dress me down and be as unhelpful as possible because apparently putting us in our place was more important than my husband's life. (And I don't even know how we could have offended her in the first place in the few-sentence interaction I described above. She seemed to make the immediate assumption that my husband didn't have a PCP and therefore is a lower class of human being - despite the first sentence out of my mouth being "my husband's PCP sent us here." And side note, I find it extremely unlikely that an urgent care doctor couldn't have done the same evaluation that was done an hour later by the kind and responsible staff at St Anne emergency department. But this gatekeeper at the urgent care front desk wouldn't even let us talk to an actual member of the medical staff. If you want to be treated with basic human decency and have your medical concerns taken seriously, do NOT come to Franciscan Urgent Care, where the receptionist apparently knows more than the medical professionals and won't be told otherwise.

I went there a few months ago because of some concerns over my blood sugar level. They were,…read moreunfortunately, quite understaffed and it took several hours for me to be seen. But once they did see me it was pretty quick and they were friendly and helpful.

If SeaMar is your choice you have made a brilliant choic!!! Sea Mat was an energy assistance…read moreprogram decades ago Yes. I was a client and they did a great job of serving me and I am grateful for that.

If I could give 0 stars I would. I called a day before to make an appointment for a covid test, and…read moreinstead they told me they do walk-ins starting at 8am. Walked in for a covid test the next day sat in a room for 40 minutes before being told all providers are booked and cannot do the test. Last I checked you didn't need a doctor to do a 15 second nasal swab? Also why didn't they just tell me they were booked before putting me in a room? Anyways, really frustrated and upset. Never go here, waste of time.

The staff here are absolutely terrible. Rude, condescending, and they lie to you about when your…read moreappointment is. When I asked what time the appointment was they refused to tell me and told me the check in time instead. Terrible service, terrible people. Avoid this place at all costs.

Review isn't in regard to my care....it was excellent. No…read moreit's about being charged $368.00 for a phone visit thst lasted less than 5 minutes AND not billed to insurance. I have been getting calls about this and have explained in detail what my insurance is...waiting on an itemized statement that includes the ICD10 billing codes and how it was submitted. Having done insurance work at a hospital based clinic I know this bill has some issues that are in need of explanation. Typically visits are billed in 15 minute increments. So I want to know how they came up with $368.00.

Very friendly service via phone! Grateful for your service! Your website alliance2020.com is very…read moreinsightful with a wealth of knowledge! I know from my public education at Oscar Smith High school in Chesapeake, Virginia, via the International Baccalaureate program, that knowledge, knowledge is powerful! Also, Reading, well, Reading is FUNdamental! I subscribed right away and would suggest anyone who wants daily insights do the same! Keep up the phenomenal work! You can subscribe on the yelp page as well! Just put in your phone number and check your text messages. Click the link and Ta-Da you're in! It works if you work it! Always! If you're reading this, you matter and you can make a difference. Take small committed actions each and everyday! ACT UP! I know that Real Change happens in the political arena having experienced things hands on in the health care workforce. Experience matters, always. I'm Taking it One Day At A Time to infinity and Beyond! Alliance2020 is insightful in my everyday life! I look forward to reading their emails! Grateful for Alliance2020 and their services for the various communities and academic disciplines they touch! Kevin W. Grateful Alcoholic and Addict Born in Virginia, moved to the beautiful state of Washington in 2010 to attend the University of Washington Certified Nursing Assistant, SNF Providence Marianwood Acute care at Virginia Mason PACE/ED PSYCH OBS Acute care Harborview Medical Center 5EH MED/SURG/TRAUMA/PSYCH UW B.S Neurobiology or Microbiology, B.A. Medical Anthropology Future MD/Ph.D focusing on Addiction Research and Clinical Care Eventually J.D and Medical Law Keep it Up Alliance2020! Forward!

Still waiting to be seen but my god this place is so hard to find. Feeling like I should pass based…read moreon the simple fact I was able to find this place. Zero signage anywhere until you manage to find the front door. Talked to another person waiting who said she almost left but called and was given directions.

Follow up to my earlier post. Highline Medical Center Imaging did not provide my primary and…read moresecondary insurance information to the imaging service company. I was billed for the full amount and needed to fill in the missing blanks from HMCIs records. Life is too short to spend time backtracking.

After having an MRI we received the bill only to find out that they don't accept credit cards or…read moreHSA debit cards!!! They only accept check or money orders. At no time was this ever disclosed.