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    Niteō Esthetics

    5.0 (2 reviews)
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    By appointment only

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    10 years ago

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    BronZEN Austin Airbrush Tanning

    BronZEN Austin Airbrush Tanning

    (14 reviews)

    $$

    East Austin

    This business has a lot to learn about customer service. Their booking system is TERRIBLE! I…read morerecieved a discount airbrush tan thru Urbandelight.com for this company and I figured I'd give airbrush a try. I went on to the website to schedule an appointment and they give the option to include the dates that you were available, the problem is that their hours of operation are NOWHERE to be found on thier website, so how are you supposed to plan around your schedule if you don't know the hours of operation? Then I got an email saying they could not get thru to my cell so they asked that I submit another request for an appointment which I did a second, third and fourth time....still nobody contacted me. So now I have to actually make a visit to the downtown offrice and see what the problem is. If this is how they do business then its not worth it.. UPDATE: 8:40 AM Friday May 20, 2011 Not but 30 mins after i posted this review did I get a phone call from someone named Lori. Her first words out of her mouth were, "This is Lori from BronZen Tanning, and I just read your review on Yelp, do you realize the damage you can do to a business by posting something like that on Yelp!?!?!" She called me to YELL at me to inform me how inappropriate it was for me to to do that. I am in shock that this lady called me and scolded me for what I think is my RIGHT to express my dislike for the service that I paid for. I do not know this person, I've never met this person and what she did was UNPROFESSIONAL and vulgar. Her tone and attitude was offensive and threatening. I did tell her that I will be reporting her to the Better Business Bureau. I DO NOT recommend this business to anyone. Had she called me to resolve the issue in an appropriate and professional manner I would have come back and updated the review and made sure that everyone knew that it was a great organization to do business with, but its quite obvious that this Lori person has anger management issues. (I'm still in shock that she called and yelled at me) FOR ALL CONCERNED THIS REVIEW WAS NOT DONE IN HASTE AS THE OWNER JUST STATED IN HER COMMENT. Regardless of the situation it is STILL UNPROFESSIONAL to call up your paying customers and call them out on a review that they did. I am sorry but there is no excuse for this behavior and posting on my review to explain yourself will not make up for the fact that you indeed were quite belligerent with me. I just want a refund and let by gones be by gones. I'll take my business elsewhere. Thank you.

    Word of warning- BronZen Airbrush Tanning stood me up for my pre-scheduled appt, so I called,…read moreemailed and texted to find out what the problem was. Owner Lori Martin never got back to me. She has other bad reviews on Yelp too, so I would stay away from her business!

    Niteō Esthetics - skincare - Updated May 2026

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