Yelp needs a zero stars rating. Setting the appointment was…read morenothing short of a nightmare. It's standard to get X-rays before the appointment. They assume you know this. They don't ask if you already have X-rays. If they return a call, one person says, "hey it's me". If you return someoneo call, and tell the person, FOUR times, the name of the person you are calling for, she says, "I need to find out who called you". I witnessed a nurse giving pre-op and post-op surgical instructions in the waiting room! I know what pain meds his insurance will cover pre-surgery, they will give him something after surgery and immobilize his arm. He can use his current PT or a new one after surgery. This is all a HIPAA violation. There were 5 people in the waiting room who witnessed this interaction. I have severe medical anxiety due to medical trauma and supply a FULL, typed medicial history and ways to lessen my anxiety during the visit. It states to "read entirely before engaging patient". Nurse taking my BP missed the memo. She tried asking about allergies. Referred her to my paperwork. She asked another question; same response. She spoke to me during my BP reading (not supposed to). Met with the doctor. Went as well as expected. His attitude was apparent and he had no intention of assisting me. He can't understand a frustrated tone. He was more interested in chastising a patient in pain. If it didn't involve invasive procedures, he refers you back to your primary. I walked out angry and upset. Unprofessional office. I recommend avoiding this provider like the plague.

Dr. Joseph Centeno has been my orthopedic doctor for over 12 years. He fixed my torn rotator cuff…read moreand biceps tendon ( shoulder) perfectly and most recently did a total knee replacement. This is a BUSY practice with only two ortho docs so sometimes it is difficult to always see Dr. Centeno ( there are competent physician assistants) but with planning ahead it can be done.

It is always a pleasure to come to this office. We have received caring and skilled treatment at…read moreevery visit.

There is no-one like Dr. Adams. He is an "amazing" chiropractor who combines clinical expertise…read morewith genuine care and a focus on helping patients regain a full and active life. He took the time to get to know me and my story. I've had chronic and progressive neck and lower back pain for over 12 years and he was able to help me in a way no other doctor could. Dr. Adams is excellent and compassionate. I highly recommend him to anyone looking for a way to better health. Carol Levy

Dr. Alex De Moraes has been my physician for roughly six months. As a healthcare professional…read moremyself, and an executive focused on patient experience, I couldn't be happier with my decision to join his practice at Napa Valley Personalized Care. I initially decided to seek out a new physician because I was extremely frustrated with the amount of time my previous doctor spent with me during the appointment. If I spoke to him for more than five minutes I considered myself lucky. Add to that the frustration of multiple lengthy delays in the waiting room when I had arrived 15 minutes ahead of time as requested. The final straw was when my doctor read a lab results wrong. Fortunately, I had reviewed them myself before the visit, and was able to correct his mistake. It's scary to think of the mistakes that likely routinely happen and go unnoticed by less informed patients. Dr. De Moraes has been spectacular. He spends the time with me to talk about my holistic well-being, rather than the symptoms that brought me to the clinic that day. He is personable, thoughtful, thorough and when I leave his office, or speak to him on the phone, I don't worry that something might have been missed. On one occasion the pharmacy I go to made a mistake on a prescription late on a Friday evening. I was sure I'd have to wait until Monday, but he was available to correct the pharmacy's mistake while I waited and there was no issue. I think what I like most is that he remembers my name as patient, which is what prompted this review. I saw him in the grocery store weeks after I'd seen him and he remembered my name, and asked how I was doing. How crazy is that? My previous doctor wouldn't have known me if I was the only person in the room. Would your doctor know you? I'm extremely happy with my decision to choose Dr. De Moraes as my physician. As I mentioned, I'm a healthcare professional myself and can be very critical of the broken system we all have to endure. Dr. Moraes made has made my healthcare easy to manage and immensely less stressful. I would recommend him to all my friends and family and trust him with my well-being. Thank you Dr. De Moraes!

My mother was under the care of Dr. Alex De Moraes at The Meadows Of Napa Valley Skilled Nursing…read moreFacility while convalescing from surgery for a small bowel obstruction. While the most alarming incident -- involving verbal abuse -- occurred just before her discharge, there were other episodes of negligence during her stay there that can be attributed to Dr. De Moraes. During her stay at the facility, my mother was having very severe breathing problems related to chronic heart failure and post surgery complications. Dr. De Moraes was very resistant to input from both family and cardiologist regarding my mother's heart failure-related breathing issues that are relieved by diuresis. He was extremely upset that I was advocating for urgent attention to this matter and he complained vigorously when I consulted with my mother's cardiologist from UCSF and asked her to call him. The first time Dr. De Moraes spoke to my mother's cardiologist, he denied any signs of fluid overload in my mother and rejected the possibility that this could be causing her breathing issues. Based on my experience as her main caregiver and, seeing that her breathing continued to worsen, I contacted my mother's cardiologist once more and asked her to please call Dr. De Moraes again to try to get him to begin diuresis urgently. After speaking to the cardiologist the second time, Dr. De Moraes finally proceeded to prescribe a version of the recommended treatment. However, Dr. De Moraes refused to administer the medication in the correct dosage and manner and, had my mother complied with De Moraes' dosing, it would have been in great excess of what has been determined as the maximum dosage she can tolerate without experiencing acute kidney injury. My mother, knowing this, was able to refuse the quantities that Dr de Moraes had prescribed and instead she took the medication according to her cardiologist ongoing recommendation. Soon the diuresis began and within 24 hours, her breathing began to improve dramatically. After a few days at The Meadows Skilled Nursing, my concern was increasing about the care of my mother was receiving under Dr. De Moraes and so I began to make plans for her discharge early the following week. Beginning on Saturday afternoon, my mother began having painful spasms and cramping in her rectum and anus. After multiple telephone calls to the facility alerting them of the situation and suggesting that they evaluate her for a fecal impaction, the head of nursing examined her late Sunday afternoon and consulted with Dr. De Moraes. I assume they concluded she had hemorrhoids because De Moraes prescribed Hydrocortisone cream which was administered 16 hours later. All day Sunday, all day Monday and all morning Tuesday, my mother was experiencing waves of spasms and cramping every 15 to 20 minutes and would cry out in pain with each of these episodes. I continued to make contact Head Of Nursing by phone and was told that the doctor had decided the plan of treatment and that I should not continue to interfere. Finally, on Tuesday morning when she was about to be transferred back home, I insisted that they not release her without the doctor examining her. O was told he Had already seen her but actually that was before the fecal impaction symptoms emerged. So I insisted they allow me to speak to the doctor directly by phone. He became very upset with me, calling me the worst family member he had ever had to deal with and saying that I was creating a "barrier of care." I told him that I was acting out of love for my mother and that I was very concerned that she was suffering from a severe fecal impactation and did not think it was a good idea for them to release her from their care without addressing the acute condition and determining whether or not she was in any danger. At that time he made several threats about refusing to discharge her and cutting off our ability to communicate by FaceTime during the rest of her stay (this is all taking place during the Covid-19 crisis and visitors are not allowed into the facility). He finally agreed to examine her and within five minutes was in her room. Upon examination, my mother was found to be fecally impacted and the impaction was cleared. She was then discharged and transported home. The pain did not come back and has not come back since. Her 48 hour ordeal was now over. However during the process Dr. De Moraes proceeded to verbally abuse my mother calling her the worst patient he had ever had, a disgusting person and other such things, and saying that she "didn't deserve to be alive." My mother has been very upset in the time since she experienced this abuse. Her memory of the constant waves of excruciating pain, the negligence and the doctor's verbal abuse run through her head throughout the day causing her a great deal of PTSD-like distress. She has had several nightmares involving the doctor as well.

Awesome care from the beginning check in at the front reception to pre op, surgery and post op. I…read morefelt very well cared for from all staff and the entire care team! My Orthopedist Dr Lawler and his 1st assistant Kate Donnelly and anesthesiologist Dr Allison Dorogi are wonderful. Thank you for such smooth experience!

Was sent here for a minor surgery from Napa in July of last year…read more We we're told that we would need to make a $870 deposit for any additional charges that may be incurred during surgery- payable prior to surgery. We did make that payment and than proceeded to get bills in the mail. Four months later I called and was told we have a "credit" on our account for $870. I explained that I had paid the bills and requested the money be refunded. I was told it would take 45-60 business days! That call was made to "Maggie" So in January- after still not receiving the refund- I called and talked to "Jennifer" She apologized and said the refund hadn't been submitted but she would take care of it and to check back in three days. I called back in three days and Maggie wasn't there- but another clerk told me she saw no notes for a refund. I than asked to speak to a Supervisor. I was told no one was available and they would leave a message for them to call me, and that they had 48 hours to return the call. Three days later- no call. I called back and talked to "Susan" and she assured me she was going to take care of this but it could take up to ten days. I requested a call back. Guess what? No call back. I called back four days later. Of course she apologized and assured me everything was "going through". I finally received a refund check today- for $289!!! . After seven months! I'm so furious and bewildered how this circus has played out. That I have had to make this many calls over a four month period, and still not receiving full refund is absolutely unacceptablable. This money should have been refunded automatically within a reasonable amount of time- 7 months is not reasonable. I'm wondering how many others have made this deposit- thought the money was used for bills- and it's still sitting as a "credit"- is this a Facility policy for North Bay to keep deposits? We are not NorthBay members so would not have had the opportunity to credit this towards other payment for services. A phone number is listed on my refund check- which of course I called. Person not available and mailbox full! I recommend everyone check your bills if you've had any procedures done and call a Supervisor- or higher- immediately if something seems off. I'm hoping someone from this facility sees this and is concerned enough to help- we'll see.......