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5 years ago
I struggle with this review. These are very talented upholsterers and I know many locals who have glowing things to say about them, which is why I felt comfortable using them. My experience was a bit different. It started out great, worked with the owners to source fabric I could get fast enough to complete this job before an unexpected move. I paid full retail for the fabric which was a nice bump in profit for Nip N Tuck. I had a schedule which they said they could accommodate. In the end I actually had about 10 days more than planned. I got no updates on the progress and as my move date got closer, I started reaching out for status. The owner never returned my calls though I spoke to an employee who gave me no helpful information. When I did finally reach her, after several attempts, it was like I was speaking to a different person altogether. To say she was rude and unprofessional is inadequate to describe that phone call. So I came to terms with the fact I'd probably have to ship these at a later date. Next thing I know, chairs are done and they offered to deliver. A complete 180° from my previous encounter. So that was awesome. Chairs looked fabulous. They are creaky now, where they weren't before. Also they sit very soft and we discussed making the sit medium-firm. So now we'll be moving them to a less used space because they are marginally comfortable. So with all that being said, I probably would look for someone else primarily because of the roller coaster of personal treatment. I do believe you can have good work done if you get everything in writing and stay on top of the progress. But for me, not so much. read more
