TERRIBLE, TERRIBLE, TERRIBLE, THE MOST DISGUSTING CUSTOMER SERVICE I HAVE EVER ENCOUNTERED BY THE BOSS OF THIS ESTABLISHMENT.
I had arranged for flowers to be delivered in two weeks time after my wedding to thank my Celebrant and Hairdresser. The florist, who DID NOT read the date of delivery which was CLEARLY STATED for two weeks time, (after the wedding), sent the flowers the next day and not in 2 weeks as requested.
I was offered a refund at first, and then later refused. If I insisted on a refund FOR THEIR ERROR, the boss was then going to go and collect the flowers from the Celebrant and Hairdresser. Have you ever heard of such appalling customer service?
They have lost my business for good and I will ensure others find out how this boss treats his customers. read more