Long post alert...
My nephew went to Nikko's Pizzeria on Wednesday. When he got home the pizza was wrong...couldn't eat it at all. If y'all know my nephew he's basically a pescatarian, and we don't eat pork. It was late I called the man said call tomorrow cause I'm walking out the door we will replace it. Now maybe my nephew didn't know pepperoni came on the pizza... customer error MAYBE, could've been a misunderstanding by the employee who took the order...BUT business 101 tells you the customer is ALWAYS right, right. Fast fwd I call for him to get his pizza replaced and BEFORE I could even get my words out Nikko was SNAPPING ON ME... I went in... He said I'll replace it come on in. We still had the pizza I said he can even bring it with him. He said no no no. So we order again deluxe with NO MEAT. Nephew goes to pick it up. Takes it to the car takes a bite...what does he bite... SAUSAGE. Now I done told them no pork at all no meat PERIOD. He takes it right back in they replaced it no problem, at this point Nikko is PISSED. So, this pizza appears to be right... eating the pizza everything all good. My husband gets 1 piece in the middle of the pizza and he's eating with a fork just in case. Right in the middle of him eating, what does he find SAUSAGE. At this point I feel like his employees did that on purpose. My nephews pissed, my husband's pissed. My husband calls cause he just wanted to inform NIKKO of the incompetent employees. BEFORE my husband can even say anything NIKKO SNAPPED. "IM OUT OF 3 PIZZAS, YALL NOT GETTING ANYTHING ELSE." Like seriously 1st time it could've been customer error but the next 2 times was EMPLOYEE ERROR. U should be yelling at your staff...ensuring this doesn't happen again. My husband said at this point we wouldn't want a pizza we just wanted you to know matter of fact I'm bringing my plate down so you can see this...we don't eat pork, and if he does he could potentially get sick(I know ppl really don't get it). I have Drs paperwork to prove this as an allergy...and I told you that we couldn't eat pork when I called the first time. Now Nikko's food is usually really good BUT THAT TOOK THE CAKE AND BUSINESS.
TODAY my husband bought the kids pizza from @cemenos since they couldn't eat Nikkos yesterday. I pick up the pizza, and they put the wrong sauce. It wasn't a big deal...I was tired I was just gonna take it and leave. But the manager must've took Business 101 cause they said ma'am were already remaking and have upgraded it free of charge. I am also making sure it's the next pizza in, so you're not waiting long. NOW THAT IS PROFESSIONALISM at its finest read more