I received two £60 vouchers for Nikki Ips restaurant as a Christmas gift in 2023, totalling £120. We used one voucher in February and spent around £50. When we asked if we could have the remaining £10 as a voucher for our next visit, Stefan, the manager, was completely unhelpful and insisted we had to spend it all in one go. We ended up buying a drink just to use up the balance and left disappointed.
We planned to use the second voucher for our anniversary in August 2024, only to discover it had expired in June 2024--just six months after it was issued! When I called the restaurant and unfortunately spoke to Stefan again, he bluntly informed me there was nothing they could do. He mentioned that other customers had recently called with the same issue, claiming it would have been explained when the voucher was purchased. I found this hard to believe since I had bought vouchers for my parents around the same time, and no such restriction was mentioned.
It feels like Nikki Ips is scamming customers with these short expiry dates, and Stefan's dismissive attitude only made the situation worse. I've never encountered a restaurant voucher with such a limited time frame, and it seems like many others have been caught out by this tactic. I would strongly advise avoiding this restaurant--especially if you have to deal with Stefan, who is as unhelpful as they come. Save your money and spend it somewhere that values its customers and doesn't play games with their vouchers. read more